I have been traveling for the last 20 years and due to my job Im spending 300 days a year in hotels around the world, yet, haven;t experience such a terrible conditions and poor management handling ever! 1) my booked room was a 'cell' and didn't look even close to the pictures on the hotel page (all room on the 1st floor have no view whatsoever, they are all facing high wall 0,5 m away from the window, they are dark and claustrophobic! 2) Reception communication was very poor, Manager on Duty sorted out the problem after 2 hrs. Yes...2hrs. In the meantime I decided to use the hotel Spa instead of waiting in the reception- another disappointment! Plastic beds with old towels, masseuse didn't speak any English, and overall poor quality of massage, painful. 3) I checked with MoD if my 'upgraded room' was quiet and away from elevator and he confirmed. After coming back from site-seeing of Yogja, before 10pm, all I wanted was to fall asleep. But NO!! As my room was on the 5th floor, on the top floor the was 'a function - oil & gas party" as per same Duty Manager explanation and the music was bumping the walls and windows in my room. I called reception and DM few times asking for the music volume to be turned down - 2 hrs later with no action or reaction from hotel staff, I had to go myself upstairs and turn the music down! It was a local drivers and 'girls" party believe me or not! It was 00:20!!
4 )in the morning there was no Manager to be found, no one to complain!
Pros: Absolutely nothing!
Cons: Training, training and again training of all staff including Management!! Or simply, change them all - they are hopeless and unhelpful.