Front of property

Reviews of Fujisawa Hotel En

3 out of 5
Fujisawa Hotel En
12-9 Minami-Fujisawa, Fujisawa, Kanagawa-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 353 reviews" "
Rating 8 - Good. 130 out of 353 reviews" "
Rating 6 - Okay. 45 out of 353 reviews" "
Rating 4 - Poor. 11 out of 353 reviews" "
Rating 2 - Terrible. 7 out of 353 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The capsule bunked beds were nice and neat, but mattress too firm for us American who are used to soft mattress. The room is small, but neat. Walkable to train station, convenient stores, and shops.
Stayed 1 night in Mar 2024
Response from EN HOTEL Fujisawa on 26 Mar 2024
Thank you for using our service.Thank you for your interest in our hotel.Also, please stop by when you are in the area.Thank you for your post.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EN HOTEL Fujisawa on 8 Jan 2024
この度はEN HOTEL fujisawaにご宿泊頂き誠にありがとうございます。お客様がまたお越し頂ける日をスタッフ一同心よりお待ちしております。

10/10 Excellent

Mika

The hotel has been refurbished and is now modern and comfortable. The front desk staff are always courteous and willing to help.
Stayed 9 nights in Oct 2023
Response from EN HOTEL Fujisawa on 31 Oct 2023
Thank you for your staying at EN HOTEL fujsiawa.We're appliciated to hear your kindly comments.If you have a moment to visit to Fujisawa / Enoshima / Kamakura agein, please choose EN HOTEL fujisawa too.We're looking forward to seeing you soon.

10/10 Excellent

buddhapoom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2023
Response from FUJISAWA HOTEL EN  on 7 Apr 2023
Thank you for using our HOTEL.If you have another chance, please come and stay.Thank you.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help as I know very little Japanese. Very sweet. Loved location by the river & not fair from train station/stores/ restaurants. Room clean, quiet & last minute find because hated our first place in Enoshima. It was awful, old, and cold despite not being cheap. I paid just as much for 2 single beds last minute than I did for 1 night @ awful place. I was so happy to be here!!!
Response from FUJISAWA HOTEL EN  on 5 Jan 2023
Thank you very much for using FUJISAWA HOTEL EN.We are very happy that you liked our hotel.Also, I hope that it will be a good memory.We look forward to welcoming you back next time you come to Japan.

10/10 Excellent

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close from Fujisawa station but streets to get there are narrow and busy. But overall convenient location and clean and comfortable room for reasonable price.
Stayed 2 nights in Jun 2022
Response from Front on 4 Jul 2022
Thank you for staying FUJISAWA HOTEL EN. And, thank you for your feedback. We are very glad that you were comfortable during your stay. We would like to work to provide a comfortable space with improved service while referring to each customer's opinion. We look forward to your next visit. Thank you.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
good
Stayed 1 night in Jul 2021
Response from FUJISAWA HOTEL EN on 26 Jul 2021
Thank you for staying FUJISAWA HOTEL EN. And, thank you for your feedback. We will continue to strive for a bright service with a smile aiming for a hotel that will satisfy our customers. Thank you

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place!
Pros: easy to find (9 min from the Fujisawa stations); very clean (room and bathroom); quiet residential area; friendly & professional staff; delicious breakfast Cons: small room space & bathroom (well...this is Japan!) I'd stay there again! Highly recommended (9.5/10)
Stayed 1 night in Mar 2020
Response from Front on 27 Mar 2020
Thank you for staying at FUJISAWA HOTEL EN. Also, thank you very much for your feedback. We are so glad to hear that you liked our breakfast and our room. If you come to Fujisawa , please stay at FUJISAWA HOTEL EN again. Thank you.

10/10 Excellent

ip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel to stay , but not near JR , driving is recommended.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!!
We had the luxury twin room and it was extremely comfortable. The beds were the best and the bathroom shower set up was perfect! Spacious rooms. Wonderful refreshing breakfast which was a nice break from all the rich Japanese foods we have been trying.
Stayed 1 night in Sep 2019
Response from FUJISAWA HOTEL EN on 17 Sep 2019
Thank you for selecting us out of the many possible places here. We appreciate for your favorable feedback. It really warms our hearts! FUJISAWA HOTEL EN all staff eagerly await your kind return in the near future. Thank you.

10/10 Excellent

JODIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2019

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from FUJISAWA HOTEL EN on 14 Aug 2019
この度は数多くあるホテルの中からFUJISAWA HOTEL ENをお選びいただき誠にありがとうございます。 ご滞在中はご快適にお過ごしいただけましたでしょうか。 今後ともFUJISAWA HOTEL ENを何卒宜しくお願い申し上げます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from FUJISAWA HOTEL EN on 14 Aug 2019
この度はFUJISAWA HOTEL ENにご宿泊いただきまして誠にありがとうございます。 ご滞在中はご快適にお過ごしいただけましたでしょうか。 お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from FUJISAWA HOTEL EN on 21 Jul 2019
この度はFUJISAWA HOTEL ENにご宿泊いただきまして誠にありがとうございます。 ご滞在中はご快適にお過ごしいただけましたでしょうか。 お客様のまたのご来館をスタッフ一同心よりお待ち申し上げます

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, walkable location to train station, clean, staff is nice and helpful.
Stayed 1 night in May 2019
Response from FUJISAWA HOTEL EN on 25 Jun 2019
Thank you for your stay at FUJISAWA HOTEL EN. We're glad to hear that you liked our hotel. Thank you:)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the robes available for our use,
Stayed 1 night in May 2019
Response from Front Desk on 26 Jun 2019
Thank you for stay at FUJISAWA HOTEL EN. We are looking forward to seeing you next time. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs with professional hospitality Free coffee and tropical tea 24/7 was unexpected pleasure
Stayed 7 nights in Apr 2019
Response from Front Desk on 26 Jun 2019
Thank you for stay at FUJISAWA HOTEL EN. We are looking forward to seeing you next time. Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free coffee, tea and water was amazing!
Stayed 4 nights in Apr 2019
Response from FUJISAWA HOTEL EN on 24 Apr 2019
Thank you for your favorable feedback. We look forward to your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Everyday when I left I had to leave my keys and pick them up when I got back which annoyed me but other than that it was good
Stayed 5 nights in Mar 2019
Response from FUJISAWA HOTEL EN on 24 Apr 2019
Thank you for sharing your experience here. We ask you to leave the room key for checking whether you are in the room or not for the emergency situation. Thank you for your cooperation.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

hoyin

Travelled with family
Disliked: Amenities, property conditions & facilities
not close to city centre but already very good location compare with others
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly handy to Fujisawa station (10 minute walk). Plenty of eating places around station and Lawson’s convenience store near hotel. Room size small but understandable given price of room. Would have liked (double) bed off wall though, ie accessible from both sides.
Stayed 2 nights in Feb 2019
Response from FUJISAWA HOTEL EN on 7 Mar 2019
Thank you for your lovely review! welcome you back anytime. Thank you.

10/10 Excellent

Ty. T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great location.
It started with amazing service, and only improved from there. The location is great, close to public transportation and restaurants. My daughter's loved the capsule rooms. Would recommend for families of 3 - 4.
Stayed 3 nights in Dec 2018
Response from FUJISAWA HOTEL EN Front Desk on 7 Feb 2019
Thank you for staying FUJISAWA HOTEL EN. Moreover, thank you for your gratitude thank you for giving us your compliments of praise. We aim to be a hotel that satisfy our customers from now on. We will keep a bright service with a smile. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff . Most days we could talk to staff in English . Only once in 14 days was it hard to get across what we were trying to say. Nice sized beds. Wifi good no problems.walking distance to shops and train station. You will need a taxi to get your luggage to and from there . Taxi at station.Rooms are comfortable and larger rooms have table and chairs . Only down fall no evening meal only breakfast which is very Japanese. Overall a nice place to stay for a long holiday. We even got to make friends with one of the members of staff who spoke English really well.
Stayed 14 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from 藤村 on 20 Jan 2019
この度はFUJISAWA HOTEL ENにご宿泊頂きまして誠にありがとうございます。 ご滞在中は、快適にお過ごし頂けましたでしょうか。 次回のご機会の際にもFUJISAWA HOTEL ENをぜひともご利用下さいませ。

8/10 Good

Alexis, Puerto Rico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous and helpfull 100% of the time. The only downside is there is no parking.
Stayed 6 nights in Nov 2018

10/10 Excellent

Darrell

Wonderful renovated hotel with friendly staff. Nicest hotel I hav estates at in Japan. The room had plenty of room and price was affordable. The staff in the morning led me to the coffee maker downstairs, brewed me a cup and then got the elevator for me. I highly recommend staying here.
Stayed 1 night in Nov 2018

10/10 Excellent

Hershey, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they were friendly and allowed us to borrow an umbrella.
Stayed 6 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything . I like everything in this hotel.
Stayed 1 night in Nov 2018

10/10 Excellent

Brandon, Kawagoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean hotel with kind staff! Like other people say, it’s not super close from the station, but it’s less than 10 minute walk away. Room was clean and bed was comfortable. We added breakfast after we arrived, and everything was delicious! It surely wasn’t 5 star hotel breakfast buffet but you get more than you pay for sure. We were visiting Kamakura/Enoshima to celebrate our first anniversary, and we received a handwritten card from the hotel. It was very thoughtful.
Stayed 1 night in Oct 2018

8/10 Good

Wanderer, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a lot to see around this area. Enoden!
Breakfast is adequate. Staff was very nice and friendly. Washing machine in basement was useful. Good English from staff. Not too far from station and the walk is enjoyable. Easy to find.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
fujisawa
Too costly compare to other hotels given the quality

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotels.com Rewards
Hotels.com has yet to credit my account with the reward point after a month.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and free upgrade!
We were upgraded to a suite when we arrived at the hotel, which was fabulous since we were tired and booked last minute. The room was massive by Japanese standards as was the bathroom. Overall, a very comfortable stay.

8/10 Good

Derek, India

Liked: Cleanliness
Friendly and quantum leaps ahead of a business hot
Great staff, friendly at,somewhere in kanagawa

8/10 Good

Ted , Montgomery, Alabama

Liked: Cleanliness, staff & service, room comfort
Lovely and Comfortable
It was 2 nights stay at the hotel. The hotel was clean and comfortable with reasonable price. The staffs are very professional, and ready to serve guests. It takes only a few minutes to beaches, and temples. Parking and breakfast are free of charge. I will definately recommand to others, and return when I come back to Japan next time. Thanks

10/10 Excellent

Ashley, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place For Lowest Price!
I was dazzled and overjoyed at discovering that the place with the hotel with the lowest price on Hotels.com was such a gem! 8 minute walk from the train station, 2 minute walk from great restaurants, overlooking the canal, spacious, as clean as you can get -- all there! WOW! The property appears to have been recently renovated and there are some occasional signs of the building's age. But what a steal. There is even a free (if mediocre) breakfast for the cost conscious. Not the Ritz, but 6 or 7 steps up from "great for the price" -- this place would be great at nearly any price. I would gladly stay here again.

2/10 Terrible

Katsuya

Stayed 1 night in Apr 2024
Response from EN HOTEL Fujisawa on 19 May 2024
この度はEN HOTEL FUJISAWAにご宿泊頂きまして、誠にありがとうございます。 また、ご丁寧に評価の投稿をしてくださり重ねてお礼申し上げます。 当館の改善点やご不便おかけした点がございましたら、お気軽にお教えくださいませ。 またの機会がございましたら、EN HOTEL FJISAWAを何卒よろしくお願い申し上げます。

10/10 Excellent

ミドリ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から離れているので、荷物が多い場合はタクシー利用が良いかもしれません。 駅からのルート上にスーパーがありますし、近所にコンビニもあるので、ホテルにこもるには良い環境とも思えます。 フロントのスタッフさんはみなさん親切でした。ドリンクバーのティーメニューは種類が豊富で迷いました。
Stayed 1 night in Apr 2024
Response from EN HOTEL Fujisawa on 21 Apr 2024
この度はEN HOTEL Fujisawaをご利用いただきまして誠にありがとうございます。また、ご丁寧にご感想をお寄せいただきまして、重ねて御礼申し上げます。ウェルカムドリンクでご提供している紅茶類はラウンジや客室でごゆっくりお寛ぎいただくためにいろいろな種類をご用意しております。季節によってセレクトしているものもございますので、ぜひまたご宿泊いただきまして楽しんでいただけたらと存じます。次回のお客様のご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

DAISUKE, Kobe, Higashinadaku

Liked: Cleanliness, staff & service, property conditions & facilities
清潔で綺麗。
Stayed 1 night in Apr 2024
Response from EN HOTEL Fujisawa on 12 Apr 2024
この度はEN HOTEL Fujisawaをご利用頂きまして誠にありがとうございます。また、お忙しいなかご丁寧にご感想をお寄せいただきまして、重ねて御礼申し上げます。フリードリンクに関しましては、常時20種類のお茶をご用意しております。多数のフレーバーティをお試しいただけるよう、季節によって中身を変えておりますので、次回お越し頂けましたらぜひお試しくださいませ。ホテルは大きい通りに面しておらず、静かに、ゆっくりとお過ごし頂ける場所でございます。ぜひまた当ホテルをご利用くださいませ。スタッフ一同心よりお待ち申し上げております

8/10 Good

Kano

Travelled with group
3泊しましたが清潔で快適に過ごすことができました。スタッフの方々の対応も丁寧で安心できる感じです。
Stayed 3 nights in Feb 2024

6/10 Okay

NANAMI

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from EN HOTEL Fujisawa on 1 Feb 2024
この度はEN HOTEL Fujisawaにご宿泊いただきまして誠にありがとうございます。また、ご丁寧にご感想をお寄せいただきまして重ねてお礼申し上げます。今後も常に皆様が快適にお過ごしいただけますよう、更なるサービスの向上にスタッフ一同日々励んでまいりますので、次回のご機会の際にもぜひEN HOTEL Fujisawaをご利用くださいませ。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room but a little small
we lived in double bunk bed room. They put our room in front of the lift which can be a little noisy. The bathroom is pretty small. The room is clean. Free coffee provided downstairs. Noted that they only have one wash machine and a dryer which is limited. You can borrow their bike.
Stayed 2 nights in Jan 2024
Response from EN HOTEL Fujisawa on 21 Jan 2024
Thank you for choosing EN HOTEL Fujsiawa.We apologize for the inconvenience caused by the fact that bunk bed rooms are only available in front of the elevator. We have taken this as a valuable feedback for future development.We hope you will visit EN HOTEL Fujisawa again when you come back to Fujisawa area.Thank you again.

10/10 Excellent

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from EN HOTEL Fujisawa on 9 Jan 2024
この度はEN HOTEL Fujisawaにご宿泊いただき、誠にありがとうございます。高い評価を頂戴し大変嬉しく存じます。今後も常に皆様が快適にお過ごし頂けますよう、更なるサービスの向上にスタッフ一同、日々励んで参りますので、次回のご機会の際にも是非当ホテルをご利用下さいませ。お客様のご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

タイセイ

Stayed 1 night in Dec 2023
Response from EN HOTEL Fujisawa on 24 Dec 2023
この度はEN HOTEL fujisawaにご宿泊頂き誠にありがとうございます。お客様がまたお越し頂ける日を心よりお待ちしております。

4/10 Poor

MITSUYA

Business traveller
Disliked: Amenities, property conditions & facilities
喫煙が外で寒かった エアコンがきつくて暑かった。 車が無いと食事や近隣へのアクセスがしにくい
Stayed 1 night in Nov 2023
Response from EN HOTEL Fujisawa on 29 Nov 2023
この度はEN HOTEL fujisawaにご宿泊頂いたにもかかわらず、ご不便をおかけして申し訳ございませんでした。近隣のご案内につきましては、フロントに地図もご用意しておりますのでお気兼ねなくお尋ね頂くようお願い申し上げます。寒暖差激しく、過ごしにくい季節ではございますが、今後ともEN HOTEL fujisawaを宜しくお願い致します。

6/10 Okay

Yuk Lun

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We lived in 4-adult room,the design of bathroom is not good.
Stayed 2 nights in Oct 2023
Response from EN HOTEL Fujisawa on 23 Oct 2023
Thank you for your staying at EN HOTEL fujisawa.Please accept our sincere apologies, The Deluxe Twin room you have booked is a room with separate washroom, lavatory and bathroom space, but the type of bath is not much different from those found in most households.If you prefer a large semi-open air bath, please choose the Precious Twin with Semi-open Air Bath room or the Deluxe Twin with Semi-open Air Bath room next time.We apologise for any inconvenience caused and thank you for your understanding.We look forward to welcoming you back to the hotel.

6/10 Okay

Kaori

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from EN HOTEL Fujisawa on 10 Oct 2023
この度はご利用頂き、誠にありがとうございます。また、藤沢にお越しの際は是非ご利用をお待ちしております。