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Room was clean, only had one bug come into the room and was easy enough to put outside. Staff were friendly, I forget there names but the people who waited on me and at reception were friendly, polite and helpful. Nice and peaceful and onsen was great. Loved the food here, it was the best food I ate in my month long trip to Japan and would 100% come back here

Absolutely fantastic. It's beautifully decorated and very clean. The staff were very warm and kind and made my stay very comfortable. My Japanese is very limited, but they took the time to carefully explain things for me at a level I could understand, including the food. If you can get out to Tsunan (and the train there was quite scenic, so do try), I really can't recommend it enough. My only regret is that I didn't stay longer.

We booked the Shibu Hotel as part of our plan to visit the nearby Snow Monkey Park. The quality of the hotel sevice was immediately evident when they provided a car to collect us from the station. They then drove us to the Snow Monkey Park and arranged to collect us when we had finished our visit. (In passing, the Snow Monkey Park is a 'must see' in the winter - spectacular views of dozens of macaque monkeys enjoying the hot thermal springs.) On our return to the hotel, we were 'immersed' in the...

Was a most wonderful and relaxing experience. Only the fact that the indoor pool is closed for the whole month of June was disappointing.

The guy that looked after us, Satoshi, was really nice and very accommodating- he didn't speak english and we didnt speak Japanese but we got by. It was end of season and very quiet feeling like we had the place to ourselves. It was clean and immaculate. The breakfast was beautifully presented and ample. He met uas at the station and dropped us off as well as taking us elsewhere as and when needed. A really good experience and we would return.

Great accommodation, very comfortable, decent choice of food from the vending machines, good breakfast. Perfect location... 3-minute walk from the cableway up to Kagura ski resort and the bus stop from the train station. They also offer discounted ski passes (cheaper than the ski resort) and Onsen passes. Highly recommend for those looking to ski at Kagura or explore the area.

A bit of a culture change for the uninitiated, but this hotel is incredible. The staff are super friendly and helpful. Breakfasts are just lovely and served in a traditional environment that sets you up for the day. Wish we could have stayed for longer.

Onsen was excellent with a great view of the valley.. evening meals well worth the half board

Hi these gems are very rare, the people are incredible, the food is amazing you feel incredibly special, and nothing is too much trouble. A highlight of our trip to Japan.

Had a lovely stay at this Ryokan and would highly recommended it. Staff were kind & accomandating and made sure I felt welcome as a solo traveller. When they heard I intended to visit the monkey park the day I arrived, they especially arranged for transportation to take me there. The ryokan is english-friendly, especially my server for dinner who could hold a conversation. Food featured local ingredients and was excellent.

The staff was really nice. We got free milk and it was only ¥100 for extra bottles if milk, which are a MUST when taking an onsen. We had a private onsen in our room, but there were also public onsen in the hotel! Everything was super clean and the hotel is located close to the bus-terminal.

Gorgeous area and hotel. Hotel was quiet and smelled amazing. Great onsen options and spa options. Lush town within easy walking distance. Gorgeous views from the room.