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Mercure Miyagi Zao Resort & Spa

4.0 star property
Mountain paradise awaits at the foot of Mt. Zao, where travelers can rejuvenate in natural hot springs and explore scenic surroundings by bicycle

Choose dates to view prices

Mercure Miyagi Zao Resort & Spa is nestled amid Mt. Zao and Okama Crater. Guests enjoy the indoor mineral hot spring, while kids play in the garden playground. The property offers ski-in/ski-out access, spa treatments, and hearty breakfasts at moritosoyokaze.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is Rp977.408
Rp1.182.664 total
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3025 for adults and from JPY 3025 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Miyagi Zao Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Miyagi Zao Resort & Spa?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Mercure Miyagi Zao Resort & Spa on 7 Jun 2026 start from Rp977.408, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Miyagi Zao Resort & Spa?

Self-parking is free at this property.

What time is check-in at Mercure Miyagi Zao Resort & Spa?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Mercure Miyagi Zao Resort & Spa?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Mercure Miyagi Zao Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Miyagi Zao Resort & Spa located?

Set amidst the mountains, this ski-in/ski-out hotel in Zao is steps from Togatta Onsen and within 12 mi (20 km) of Michinoku Lakeside National Government Park and Zao Fox Village. Mt. Zao and Okama Crater are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

7.6

Cleanliness

7.2

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 146 out of 440 reviews
Rating 8 - Good. 177 out of 440 reviews
Rating 6 - Okay. 74 out of 440 reviews
Rating 4 - Poor. 33 out of 440 reviews
Rating 2 - Terrible. 10 out of 440 reviews

Reviews

Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff especially Mr. Takanami
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Makoto

Liked: Staff & service, amenities, property conditions & facilities
Very big rooms! Game Center and shops at the lobby floor! Place is surrounded by nature!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly huge 12 (or so) hotel right in the middle of nowehere. Looks like it could easily belong in central Tokyo, Very modern, comfortable stay. Because it is so isolated, make sure you book the half board with dinner and breakfast because there are very few options outside. The main negative is the hotel is haven for massive tour groups. On the night we were staying, SEVEN tour buses came in. As a result, the common areas will feel crowded. The dining room is massive in order to accomodate all these people so the food quality feels a bit "mass market" and it takes a bit of time to get your food.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Swamynathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Pavan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Melvyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet resort
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

HIROKI

Liked: Amenities, property conditions & facilities
good hospitality
Stayed 1 night in Mar 2025
Verified

8/10 Good

Yoshinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t including breakfast
Stayed 1 night in Dec 2025
Verified

4/10 Poor

tiffini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet is disgusting. The mattresses were so uncomfortable; if not for the nasty carpet, i would have rather slept on the floor. The food is over priced.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not including breakfast
Stayed 1 night in Dec 2025
Verified

8/10 Good

Koon Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very quiet and comfortable. The playground is very big. The facilities are neat and clean, although they are a bit old. The room is spacious and clean. The hot spa is very comfortable. You can enjoy the drink and the snack in the bar after the hot spa. It was a wonderful night.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.
Stayed 1 night in Sep 2022
Verified

8/10 Good

HOANG HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Hiroyuki

Disliked: Cleanliness, property conditions & facilities
It's old.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

MAKIKO

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth money.

The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023