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Pullman Zhangjiajie

4.5 star property
Escape to this tranquil oasis where natural beauty meets luxury amenities like an outdoor pool and fitness center.

Choose dates to view prices

Located near Wulingyuan Scenic Reserve, Pullman Zhangjiajie offers an upscale retreat with a garden, coffee shop/cafe, and 3 on-site restaurants. With a 24-hour health club, outdoor pool with sun loungers, and dry cleaning/laundry services nearby attractions are easily accessible. Guests rave about the hotel's excellent condition.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is Rp1.140.046
Rp1.329.293 total
includes taxes & fees
3 Aug - 4 Aug

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Club lounge access (Executive)

Deluxe Room, 1 King Bed, Club lounge access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Club lounge access (Executive)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Club lounge access (Executive)

Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds, Club lounge access (Executive)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room, 2 Single Beds

Deluxe Single Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Single Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi
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About the area

Located in Wulingyuan, a neighbourhood in Zhangjiajie, Pullman Zhangjiajie is in a national park. The area's natural beauty can be seen at Wulingyuan Scenic Area and Zhangjiajie National Forest Park. Tianmen Mountain is another place to visit that comes recommended. Visit our Zhangjiajie travel guide
Map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400

What's nearby

  • Towering limestone karst peaks, dense forest, and misty atmosphere.
    Wulingyuan Scenic Area
    3 min drive - 2.4 km
  • A misty forest with tall, rugged rock formations.
    Zhangjiajie National Forest Park
    38 min drive - 43.0 km
  • Charming Xiangxi Grand Theatre
    19 min walk - 1.7 km
  • Bailong Elevator
    16 min drive - 13.4 km
  • Tianmen Mountain Cable Car
    36 min drive - 41.0 km

Getting around

  • Zhangjiajie (DYG)
    46 min drive

Restaurants

  • Mei Yue Cuisine House
    12 min drive
  • 筷乐湘西
    8 min walk
  • 唐师傅土家食府
    17 min walk
  • 农家土菜馆
    15 min walk
  • HEYTEA 喜茶
    16 min walk

About this property

Pullman Zhangjiajie

  • Luxury hotel near Wulingyuan Scenic Area
  • A coffee shop/cafe, a garden and dry cleaning/laundry services are just a few of the amenities provided at Pullman Zhangjiajie. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
  • Other perks at this hotel include:
    • A seasonal outdoor pool, along with sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), express check-out and a front desk safe
    • A billiards/pool table, tour/ticket information and a 24-hour front desk
    • Guest reviews say great things about the first-rate property condition
  • Room features
  • All 456 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
  • Extra amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and hairdryers
    • 42-inch HDTVs with satellite channels
    • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in China Green Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 260.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from 01 May to 31 October
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Pullman Zhangjiajie have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 10:00 PM.

How much does it cost to stay at Pullman Zhangjiajie?

As of 16 Jul 2026, prices found for a 1-night stay for 2 adults at Pullman Zhangjiajie on 3 Aug 2026 start from Rp1.140.046, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pullman Zhangjiajie?

Self-parking is free at this property.

What time is check-in at Pullman Zhangjiajie?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Pullman Zhangjiajie?

Checkout is at noon.

Where is Pullman Zhangjiajie located?

Located in Wulingyuan, this luxury hotel is 1.1 mi (1.8 km) from Wulingyuan Scenic Area and 29.3 mi (47.1 km) from Zhangjiajie National Forest Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pullman Zhangjiajie Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 135 out of 250 reviews
Rating 8 - Good. 74 out of 250 reviews
Rating 6 - Okay. 30 out of 250 reviews
Rating 4 - Poor. 8 out of 250 reviews
Rating 2 - Terrible. 3 out of 250 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Mohammed

Liked: Amenities, property conditions & facilities
It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Soentono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Bilegsaikhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Hai-Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Basuki

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

pichet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Matthew

The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Rosita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old, dark, small, and smelly. They do not deserve the label "five star" hotel. The toilet is so old and low quality you have to push down multiple times for it to finally flush. The air conditioner barely works and will stay warm no matter how much colder you set the thermostat to be. The view is ugly too. Save your money and go elsewhere. The bell service is the worst, they will never come out when you arrived and have luggage, so you will definitely have to take out your luggage on your own. When they did come to you, they will walk so slow until you finished unloading from the car then help you roll your luggage around, which makes them practically useless. When I checked out, they didn't even come out to help you load your luggage to the car. Seriously, do not even waste your money here, you better off staying at 3 star hotel since that is the quality of service they provide. 1 out of 10, will never come back.
Stayed 3 nights in Jul 2026
Verified

6/10 Okay

Matias

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Edoardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Fayrouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Gianino

Liked: Staff & service
Disliked: Cleanliness
First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running.
Stayed 2 nights in Apr 2026