Room, 2 Single Beds, Smoking, River View
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Reviews of Sheraton Zhongshan Hotel

4.5 out of 5
Sheraton Zhongshan Hotel
Qijiang Park North, Xidi Road, Zhongshan, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 324 reviews" "
Rating 8 - Good. 147 out of 324 reviews" "
Rating 6 - Okay. 29 out of 324 reviews" "
Rating 4 - Poor. 15 out of 324 reviews" "
Rating 2 - Terrible. 7 out of 324 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard, nice breakfast. Polite and attentive staff
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kin Siu

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the location easy to shopping and restaurants. Hotel room is very spacious and looking out the park and river view day and night are beautiful. Customer services are very friendly and helpful, especially staffs Jennifer Li and Jacky Quan are very friendly and helpful while I stayed in the hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Ming Wai Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2023

10/10 Excellent

Ka kwok

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome trip
Offer free breakfast, upgraded to executives level with nice river view. Nice services at counter and restaurant.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lech

Stayed 1 night in Sep 2023

10/10 Excellent

Joyce Shek Yin

Stayed 1 night in Aug 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, room comfort
Worn out towels
It’s was just ok. Old room. Towels are worn out.
Stayed 9 nights in Jul 2023

6/10 Okay

Chiu

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy and the staff were helpful, locatied by the river, nuce view
Stayed 1 night in Jan 2020

8/10 Good

Hong Ping

Stayed 1 night in Nov 2019

10/10 Excellent

Sheraton, Zhongzhen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel is very clean. Staff members are very friendly and helpful. Will definitely come home back.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Naim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was one of the best, it was clean, well furnished, the food it was ok,
Stayed 2 nights in Nov 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhongshan holiday
Amazing, excellent service by concierge Jackie & William Xu. Help us to find local restaurants & arrange taxi.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a meeting in Zhongshan early AM so decided to arrive the night before. Very nice hotel, clean and courteous staff. Will stay again.
Stayed 1 night in Jul 2017

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel good service
Very good service good location
Stayed 1 night in Sep 2019
Response from AL on 2 Oct 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. Hotel is located in downtown Zhongshan, near by Qijiang Park where you can take a walk, and perfect jumping-off point for exploring the city's iconic destinations. Appreciate your feedback and looking forward to seeing you again!

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 2 nights in Sep 2019
Response from MarCom Manager on 12 Oct 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. We are pleased to know that you spent a good time at our hotel, looking forward to seeing you again!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Smoking smell in the corridors.,,,,,,,,,,,,,, ,,,
Stayed 1 night in Jul 2019
Response from AL on 9 Jul 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. About the smoking smell in the corridors, the solution being implemented. Appreciate your feedback and looking forward to seeing you again!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from AL on 4 Jul 2019
尊敬的客人，真诚感谢您选择入住中山喜来登酒店，并抽出宝贵时间留下点评。能为您提供优质贴心的服务，带给您美好的居住感受是我们最大的收获。再次感谢您的入住，期待您下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The guestrooms are huge - at least 1.5 times the brand standard. The lobby has limited grouped seating, and the lobby bar was limited for public area meetings. Club Lounge was comfortable, but I have had better food selections. It was a bit quiet so maybe the selection was commensurate with the number of guests staying at the time. Location is lovely, across from a beautiful award-winning park created out of former shipyards alongside the river.
Stayed 4 nights in May 2019
Response from AL on 28 May 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. We are pleased to know that you spent a good time at our hotel, looking forward to seeing you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from AL on 22 Apr 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. We are pleased to know that you spent a good time at our hotel, looking forward to seeing you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Zhongshan.
This is a very good hotel. Friendly efficient staff. Great location.
Stayed 8 nights in Apr 2019
Response from AL on 16 Apr 2019
Dear valued guest, thanks for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. We are pleased to know that you spent a good time at our hotel, looking forward to seeing you again!

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from AL on 8 Apr 2019
Dear Valued Guest: Thank you for staying with sheraton zhongshan hotel and taking your time to leave comments. We are sorry that you didn't get perfect experience at our hotel. Would you mind sharing more details about your stay with us, then we can better improvement.Thank you again, and look forward to seeing you and your family again!

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from AL on 22 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location with River view and quiet. Room is big and clean.
Stayed 7 nights in Dec 2018
Response from AL on 7 Jan 2019
Dear valued guest, thank you for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and views. Thank you and look forward to seeing you and your family again!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with Starbucks on the lobby
Very nice hotel and the location is great!
Stayed 1 night in Dec 2018
Response from AL on 3 Jan 2019
Dear valued guest, thank you for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and views. Thank you and look forward to seeing you and your family again!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spot in Zhongshan!
Great stay. Best hotel in the area. They offered a nice upgrade to the Park/River view which was lovely. Good breakfast as well.
Stayed 1 night in Dec 2018
Response from AL on 2 Jan 2019
Dear valued guest, thank you for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and views. Thank you and look forward to seeing you and your family again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from AL on 12 Dec 2018
尊敬的客人，真诚感谢您选择入住中山喜来登酒店，并抽出宝贵时间留下点评。能为您和您的家人提供优质贴心的服务，带给您美好的居住感受是我们最大的收获。再次感谢您并期待您与家人朋友的再次光临！

8/10 Good

Pitman

Always enjoy my stays at The Sheraton Hotel in ZhongShan. Staff can't do enough to assist your stay. The complex is well maintained.
Stayed 2 nights in Nov 2018
Response from AL on 26 Nov 2018
Dear valued guest, thank you for staying with sheraton zhongshan hotel and taking your time to leave comments.We are happy to see that you are satisfied with hotel overall experience. For staff service, would you mind share more details during your stay with us, so we can better maintain next time.

10/10 Excellent

Yuet, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area for easy shopping and eating and massage
Stayed 1 night in Nov 2018
Response from AL on 26 Nov 2018
Dear valued guests, thank you for staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and service. Thank you and look forward to seeing you and your family again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay when visting Zhongshen.
Nice and clean hotel with friendly services
Stayed 1 night in Oct 2018
Response from AL on 15 Nov 2018
Dear valued guests, thank you for Staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and service. Thank you and look forward to seeing you and your family again!

10/10 Excellent

Markus, 台湾

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018
Response from AL on 15 Nov 2018
Dear valued guests, thank you for Staying with Sheraton Zhongshan Hotel, and taking your time to leave comments. It’s our honor to get your praise to hotel's facility and service. Thank you and look forward to seeing you and your family again!

8/10 Good

Tino, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wasn't there long enough to judge really. checked in at 7pm left for dinner returned at 11 and left 7.30 am
Stayed 1 night in Oct 2018
Response from Grace on 29 Oct 2018
Dear guest, thank you for your share and suggestion. We are glad to hear that you spent a good time in our hotel. We will continue to improve the quality of service. We are looking forward to your next stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s nice and comfortable
Easy to find, next to a beautiful park however I had breakfast at 8, the food was almost empty without refill
Stayed 1 night in Oct 2018
Response from Grace on 22 Oct 2018
Dear guest, thanks for choosing Sheraton Zhongshan Hotel and your precious comments on us, we do apologize for your unhappy experience in our hotel and will give feedback to relevant departments to improve. We wish to see you again and experience our improvement.

10/10 Excellent

Chi Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Grace on 30 Sep 2018
尊敬的客人：非常感谢您的分享与评价！我们致力于为客人打造完美的入住体验，酒店位于风光旖旎的岐江河畔及风景秀美的岐江公园北侧。我们诚挚的欢迎您的下次光临！

8/10 Good

Steven

The finest hotel I have stayed at in Zhongshan
The best hotel I have experienced in Zhongshan to date. Great American Style hotel with comfortable rooms. The hotel is clean and would be compared to a usa 4 star hotel. Very nice. The buffet was not to my liking at all but overall the hotel was a great choice. I am in Zhongshan many times a year and will definitely stay here again.
Stayed 2 nights in Sep 2018
Response from Grace on 18 Sep 2018
Dear guest:thanks for your share and praise. We are glad to hear that you enjoyed your stay with us. We are looking forward to your next stay.

10/10 Excellent

Ka Wai Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Online Manager on 14 Sep 2018
尊敬的客人，感谢您选择入住中山喜来登酒店。我们期待您的下次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Online Manager on 14 Sep 2018
尊敬的客人，感谢您选择入住中山喜来登酒店。我们期待您的下次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet place
Love the food at YUE restaurant. Had breakfast and dinner there and both were as good.
Stayed 2 nights in Jun 2018
Response from Online Manager on 10 Sep 2018
Dear guest: thank you for your share and comment. We are committed to create perfect experience for guests. Hotel located near by the beautiful Qijiang Park and Qijiang River. We wish to see you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Assistant Marcom Manager on 11 Dec 2018
尊敬的客人，感谢您选择入住中山喜来登酒店。我们期待您的下次光临！

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sold my paid room when i check in!
Response from Assistant Marcom Manager on 17 Apr 2018
Dear guest, thanks for choosing Sheraton Zhongshan Hotel and your precious comments on us, we do apologize for your unhappy experience in our hotel and will give feedback to relevant departments to improve. We wish to see you again and experience our improvement.

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Marcom Manager on 17 Apr 2018
尊敬的客人，感谢您选择入住中山喜来登酒店。我们期待您的下次光临！ Dear guest, thanks for choosing Sheraton Zhongshan Hotel. We are looking forward to your next stay.

8/10 Good

andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Assistant Marcom Manager on 17 Apr 2018
尊敬的客人，感谢您选择入住中山喜来登酒店。我们期待您的下次光临！ Dear guest, thanks for choosing Sheraton Zhongshan Hotel. We are looking forward to your next stay.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Online Manager on 5 Mar 2018
Dear guest, thanks for choosing Sheraton Zhongshan Hotel. We are looking forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Assistant Marcom Manager on 17 Apr 2018
尊敬的客人，感谢您的分享与好评，很高兴您拥有满意的入住体验。我们期待您的下次光临！ Dear guest, thanks for your share and praise. We are glad to hear that you enjoyed your stay with us. We are looking forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhongshan
Convenient for exploring Zhongshan and surrounding places. Friendly people. Good food Hotel staff keen offer the best they have and helpful in arranging transportation.
Stayed 2 nights in Nov 2017
Response from Una on 9 Dec 2017
Dear guest, thanks for choosing Sheraton Zhongshan Hotel. We are looking forward to your next stay.