Family Room, 2 Double Beds | Down duvets, in-room safe, desk, laptop workspace
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Reviews of Hotel Bonza

3.5 out of 5
Hotel Bonza
No.7, Xinyi St., Zhubei, Hsinchu County

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 159 reviews" "
Rating 8 - Good. 74 out of 159 reviews" "
Rating 6 - Okay. 30 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Daniel on 10 Aug 2019
敬愛的貴賓您好, 感謝您選擇下塌悅豪大飯店竹北館! 您的回覆與建議是我們成長的動力，期待您在再次蒞臨!

8/10 Good

Y, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean room, good facilities and warm staff.
Stayed 1 night in Nov 2018
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

10/10 Excellent

JimBell, Manchester, NH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaned very thoroughly, has inexpensive and self-laundry service, balanced breakfast between Chinese and western foods. Stayed 1 week and extended another week.
Stayed 5 nights in Oct 2018
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Tan

Liked: Cleanliness, staff & service, room comfort
Good stay
It's quite good for me
Stayed 1 night in May 2018
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

David, Taiwan

Liked: Cleanliness, staff & service, room comfort
Good choice close to Taiyuan industrial park. Not easy to see a taxi.
Stayed 1 night in Mar 2018
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Clean room, good service and breakfast is ok. Restaurant open for breakfast and lunch but not open for dinner. Some eatery nearby within 5 min walk.....
Stayed 4 nights in Jun 2017
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price-worthy hotel in Hsinchu chubei
The hotel staff could speak a little bit English and it is good enough for a foreign to communicate with them.The room is very large but there is no beautiful view from window.
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

8/10 Good

Adrian, Sunnyvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Zhubei City.
Close to Tai Yuan Science Park and Zhubei Train Station. Buffet breakfast was nice.
Response from Daniel on 8 Aug 2019
Dear Guest Thank you for choose YuHao hotel Your reply and suggestions are the driving force for our growth. Hope see you next time

6/10 Okay

Tim

10/10 Excellent

Chengkuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

CHI WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yu Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一句話：太讚了！物有所值！ 我們是夫妻帶一位2歲的小朋友入住，飯店可以協助提供嬰兒床、澡盆、甚至消毒鍋！（請記得提前聯繫告知需求）我們住的是標準雙人房，放了嬰兒床後空間還是挺舒服的。早餐堪稱完美！種類選擇多、數量足、食材不馬乎又美味、幾乎不會有餐點數量不足的空檔。非常推薦遊客選擇此住宿👍

10/10 Excellent

Tayuan

Stayed 1 night in Jul 2023

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
安靜早餐豐盛
Stayed 1 night in Jun 2023

6/10 Okay

Yu ying

Stayed 1 night in Mar 2023

8/10 Good

敏智

Liked: Staff & service, property conditions & facilities
除了停車場不好找，其餘不錯
Stayed 2 nights in Feb 2023

8/10 Good

Chang Chih

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

HSING YI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
住宿心得
停車的位子很複雜，晚班的櫃檯人員不會協助，在飯店內的停車也沒有人指揮，都要客人自己想辦法，然後夜班的櫃檯感覺沒什麼精神。 飯店裝潢是比較老舊的款式，光線滿昏暗的，電視不清晰，開很久才打開，電燈會自己熄滅，睡覺的時候電話還會自己響，發生大概三次，有點恐怖，還會影響睡眠品質。 洗澡要站到浴缸裡洗，沒有好的區隔，洗完地板很滑，小危險。枕頭只有一個，偏硬，插頭在枕頭的後面很容易卡到～ 早班的櫃檯就很有精神，也比較主動服務，會引導客人，也有協助把車開出來。 早餐要分三個時段用餐有點麻煩，蠻影響行程安排，口味尚可～選擇還行 因此整體給三顆星，就是舊舊暗暗的住宿環境。
Stayed 1 night in Jan 2023

10/10 Excellent

HSING YI

Stayed 1 night in Jan 2023

10/10 Excellent

昱琳

Stayed 1 night in Jan 2023

8/10 Good

WEN Chun

Stayed 1 night in Dec 2022

10/10 Excellent

Jie Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這間飯店真的是不錯，毫無能讓我挑剔的地方。

2/10 Terrible

Ching Shan

Stayed 1 night in Sep 2022

8/10 Good

YICHING

Stayed 1 night in Oct 2022

8/10 Good

Hsuan-Yi

Business traveller
Liked: Cleanliness, staff & service, room comfort
整理上是滿意. 但冷氣調到28還是很冷
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
看評價原本有些擔心，實際住之後覺得比起新竹其他飯店，假日的cp值不錯，還附免費停車，早餐選擇也很多
Stayed 1 night in Sep 2022

8/10 Good

FU TAI

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Pei Rong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒服的住宿環境
Stayed 1 night in Apr 2021

10/10 Excellent

TZU-JUNG

Stayed 1 night in Apr 2021

8/10 Good

WEI-RU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住的部分正常發揮，早餐選項不多，希望多加強
Stayed 1 night in Mar 2021

8/10 Good

Yu-ping

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

YUNG TSUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
房間乾淨，服務良好，附近吃的選擇多
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
枕頭太高不是很好睡，隔音不太好
枕頭太高不是很好睡，隔音不太好
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
冷氣有點冷，無法調整溫度。早餐有桂竹筍等中西式，菜色算是豐富，cp值高。停車需要有點技術。
Stayed 1 night in Mar 2021
Response from Daniel on 15 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。冷氣部份若有需要協助，飯店櫃台為24小時值班將由專人為您服務，並感謝您對於我們早餐餐點的支持與肯定，期待您再次蒞臨。

8/10 Good

wenyu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Daniel on 8 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

SIHYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Daniel on 4 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

YUCHIH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
checkin服務親切
Stayed 1 night in Feb 2021
Response from Daniel on 4 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

10/10 Excellent

TZE KANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿體驗
房間乾淨整齊安靜，早餐自費加價值得，有提供嬰兒床的服務加分
Stayed 1 night in Feb 2021
Response from Daniel on 4 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
停車場很小，特約停車場地址又講不清楚
Stayed 1 night in Feb 2021
Response from Daniel on 4 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。飯店近期將改善關於停車場的動線安排。再請您給予我們改善與改變的機會，並期待您再次蒞臨。

10/10 Excellent

Chia-Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Daniel on 4 Mar 2021
敬愛的貴賓您好 感謝您選擇入住竹北悅豪大飯店。 您的不吝分享住宿心得是另全體同仁士氣振聲不斷的精神來源。期待您再次蒞臨。

6/10 Okay

meiching, 宜蘭市

Travelled with group
Liked: Staff & service
停車位沒預留給客戶 服務生口說另一間特約停車場 但因路況不熟不熟悉環境 停錯停車塲 導致隔天牽車管理員要收費 反應給飯店 說要發票才能沖帳 小小私人停車場哪來的收據啊 飯店應保留住宿客戶停車的服務 不然就不要註記有停車位 感覺超差
Stayed 1 night in Dec 2020

10/10 Excellent

Lin Ghia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好，但沒附早餐，遺憾
Stayed 1 night in Sep 2020

8/10 Good

YIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from KENZIE LEE on 27 Aug 2020
敬愛的貴賓您好 感謝您給予的支持與評價。期待您再次的蒞臨。 謝謝

8/10 Good

Fu-Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不好停車，其他很棒
飯店空間不錯，雙人床很大 唯一缺點是停車真的不方便，其他都還不錯
Stayed 1 night in Jul 2020
Response from KENZIE on 27 Aug 2020
敬愛的貴賓您好 感謝您給予的評價與指教，我們將會針對停車位之問題做進一步的改善。 期待您再次的蒞臨指教。 謝謝

8/10 Good

Ho-Tang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員服務態度佳，客房乾淨。地理環境好。
Stayed 1 night in Jul 2020
Response from KENZIE on 27 Aug 2020
敬愛的貴賓您好 感謝您給予的支持與評價。期待您再次的蒞臨。 謝謝

8/10 Good

YU CHIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Daniel on 15 Jul 2020
敬愛的貴賓您好 感謝您的入住與給予的建議 若有問題再請您與我們聯繫。 期待您再次的蒞臨。 謝謝

10/10 Excellent

Yichun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
我未住過一間酒店有裝修聲
非常差的體驗，停車場較遠，酒店週邊環境有點恐怖。 房間空間大，但床頭燈不停閃，最後拔掉插頭才完全關掉。朝早九點樓上開始有裝修聲音嘈醒我們，打電話去前台，服務員態度非常惡劣，說不是他們負責，後來要求掉房又不想理會我們，最後被迫我們早起退房。 真心不推介這間酒店。
Stayed 1 night in Dec 2019
Response from DANIEL on 18 Jan 2020
敬愛的貴賓您好 很抱歉讓您有如此不好的住宿經驗 停車位至飯店本身有機械式停車位，若飯店車位客滿講引導至特約停車場。特約停車場有兩處較近的為三民停車場，車位有限。若客滿協助客人至路程約3-8分鐘的國雲停車場。飯店為鬧中取靜的位置，附近有許多美食小吃供客人多種選擇。在此與您知會，床頭燈部分因設定於開啟狀態。若關掉電源依舊會有些許的微光，建議可以將床頭燈(360度)轉為收起並建議您與櫃檯連繫。早上部分因非館內在裝修，經調查為隔壁棟大樓正在施工，當下已請他們立即停止。櫃檯態度惡劣部分，飯店會在與相關單位協助員工的教育訓練並落實服務精神，經調查當下無法立即協助換房原因為全館客滿，尚未有客人退房。造成您住宿上不愉快飯店深感抱歉。 若有機會服務將可與我連繫。