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Ulasan untuk The Waterfront Hotel Spa & Golf

4 out of 5
The Waterfront Hotel Spa & Golf
Great North Road, Wyboston, Bedford, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 356 dari 782 ulasan" "
Penilaian 8 - Bagus. 253 dari 782 ulasan" "
Penilaian 6 - Cukup Baik. 108 dari 782 ulasan" "
Penilaian 4 - Buruk. 42 dari 782 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 782 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Abbie

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Alex Hoy pada tanggal 28 Mei 2024
Dear Abbie, Thankyou for taking the time to leave your review about your stay here with us at The Waterfront Hotel Spa & Golf. I note that your stay and feedback is being handled with by our management team and they will be in contact in due course. Kind regards, Alex Hoy Guest Services Manager

8/10 Bagus

Dean

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only slight negative was the food quality was ok but not as good as you would expect from the price of meals compared with other similar establishments visited.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Paul, Astley Manchester

Disukai: Fasilitas, kondisi & fasilitas properti
I really enjoyed my stay here, the hotel was clean and tidy. It took a few minutes to be served at the bar at times but eventually I got served. My only problem was I booked a double room for myself, but the ed was 2 singles joined together. I understand why they do this but I could feel the gap in between the 2 beds and it felt like I was rolling into it all night. Other than the bed a great place to stay
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Sophia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a lovely stay, the facilities and staff were brilliant.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Barbara

Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Tina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Sandie

Disukai: Kebersihan, staf & layanan
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Alex Hoy pada tanggal 29 Feb 2024
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager

6/10 Cukup Baik

Aswin

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

CRAIG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Brian

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Imogen R. pada tanggal 17 Feb 2024
Dear Brian,Thank you for taking the time to leave a review.I am disappointed to read a very low score rating, and in the interest of improving our guests' experience please do not hesitate to contact myself or one of my colleagues to discuss this further. Kind regards,Imogen RuddleGuest Services Supervisor

10/10 Sangat Bagus

Dawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Matthew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024

10/10 Sangat Bagus

Christopher

Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

mark

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Could not get in gym for 3 days
Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym
Menginap 3 malam pada bulan Januari 2024

6/10 Cukup Baik

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Expensive food
Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Vincent, manchester

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

John

Bepergian bersama teman
Everything oozed professionalism. Couldn’t fault anything.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Muobo

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Ajreen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Simon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Janice

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great reception staff. Very expensive food
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Joann

Menginap 1 malam pada bulan November 2023

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

R.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nothing special, but OK
Nothing special, OK is what I would say. It's also quite expensive. Food and drinks are also pricey. Black Americano was almost GBP 4. you pay under GBP3 in Central London... Food in the Brasserie was poor
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

pamela

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place but the towel rail didnt work and noone fixed it so the bathroom was cold especially not good when disabled, they did look but no resolution though there 2 days. The restaurant manager was quite abrupt. The food is excellent but the wine price list is wrong, it was rectified but not friendly. Hotel staff brilliant and helpful
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Nerida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Services pada tanggal 17 Nov 2023
Good afternoon,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay.We hope to welcome you back soon.Kind regards,

10/10 Sangat Bagus

gary

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

christopher

Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jagdeep

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023

8/10 Bagus

Roy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Bob

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Dean

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jibreel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely place to stay
Beautiful hotel in lovely ground.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Services pada tanggal 17 Nov 2023
Good afternoon,Thank you for taking the time to leave a review. We are very happy to hear that you enjoyed the hotel and scenery.We hope to welcome you back in the near future.Kind regards,

8/10 Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
1st time, no rush to come back
A well needed break, booked well in advance and meant for doing nothing. I had reached out to the hotel several weeks before our stay regarding access to the Y-Spa, as at the time of booking (i was looking for a spa hotel), i assumed that access to all facilities were incleded in the price. Once booked i received a messaged advising me that i would need to pay extra cor the spa, however email them.for availability which i did 4 times. With 1 week to go and no response i searched for an alternative email adress on linve and not the one which the original message was sent from. On receiving confirmation about spa availability, i was a little disappointed by the cost and that the options were am or pm, which meant paying twice if a whole day was wanted. The staff who we interacted with were friendly and helpful. The room, it was an ok size, clean and has the standard tea / coffee bits. The bed was comfy, however the temperature of the room was not easily controlled with what can only be described as the noisiest upright fan, surprised that their was no aircon, and with the evening temperatures lately this made the stay and overall experience disappointingly uncomfortable
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

8/10 Bagus

David

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Peter

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice hotel and location. As on large complex with 3 hotels a little bot hard to find. But lovely stay.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful
Ample parking. Quiet secluded escape on a beautiful waterfront. Just walking through the front entrance with the smell of something pleasant was relaxing. The same high standard was kept thoughout. Spa was full, meeds to be booked in advance. Restaurant was scenic and spacious. The breakfast itself was adequate, but not mmmm. Would stay here again without hesitation.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Selladurai

Disukai: Kebersihan, staf & layanan
Quite pleasant environment
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Sean

Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Karen

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Malcolm

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Nigel

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
very impersonal staff
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Adam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relaxing
Lovely relaxing stay although the room was like a sauna! The spa was lovely although we had to pay extra to use the spa which wasn't made clear until after I'd booked the room.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Pauline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable hotel
Lovely comfortable room, very clean, spa afternoon was great, it was booked separately. Didn’t use the restaurant as there wasn’t anything we liked on the menu. 1st morning got to breakfast at 8.30am and the cooed food was cold and I had to wait ages for my porridge, we learnt by that and went to breakfast at 7am the next day and everything was lovely, would stay there again if going that way.
Menginap 2 malam pada bulan Agustus 2023