Eksterior

Ulasan untuk Fiesta Americana Cancun Villas

4 out of 5
Fiesta Americana Cancun Villas
Boulevard Kukulcan Km.8.5 Lote 3, Zona Hotelera, Cancun, QROO

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 514 dari 1003 ulasan" "
Penilaian 8 - Bagus. 263 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 113 dari 1003 ulasan" "
Penilaian 4 - Buruk. 56 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 57 dari 1003 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfecto para familias con niños
Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 27 Mei 2024
Gracias por su visita y amable comentario, Jaime. Nos complace saber que la propiedad resultó ideal para sus recientes vacaciones con niños, sus comentarios nos motivan a seguir mejorando.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Eric, Lone Tree

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location on the beach close to restaurants and bars.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 23 Mei 2024
Thanks for your positive review, Eric! We are delighted to know that our location and beautiful beach made more enjoyable your last vacation.We look forward to welcome you back soon!General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

Becky Ann

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 23 Mei 2024
Thanks for your kind review Becky, we are happy to know that you had a wonderful time and we look forward to welcome you back soon!General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

IRMA LINARES

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Servicio y atención
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari GG pada tanggal 23 Mei 2024
Estimada Irma, le agradecemos su visita y amable comentario. Nos alegra saber que cumplimos sus expectativas y esperamos recibirla nuevamente.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Ana Maria Caceres

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari GG pada tanggal 23 Mei 2024
Le agradecemos su visita y recomendación, Ana María. Nos alegra saber que cumplimos sus expectativas durante su reciente visita.Esperamos recibirla nuevamente.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Claudia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 20 Mei 2024
Thanks for your visit and kind review, Claudia. We are glad to know that our services fulfilled your expectations.We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Kiara

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely beach access and very quiet I felt I could actually relax. Loved having service on the beach too. I would love to return.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 21 Mei 2024
Thanks for your visit and kind review Kiara, we are glad to know that you had a wonderful time and we look forward to welcoming you back for another fantastic vacation!General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Valeria

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La accesibilidad y trato del personal
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GG pada tanggal 15 Mei 2024
Le agradecemos sinceramente su visita y amable reseña, ValeriaNos complace saber que nuestro servicio cumplió sus expectativas, créame que sus comentarios nos motivan a seguir mejorando.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Ziv

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thanks to Fany and George making our stay pleasant and special
Menginap 12 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 10 Mei 2024
Thanks for your valuable feedback, Ziv! We are glad to know that Fany and George made more pleasant your last visit and we look forward to welcoming you back soon!General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

Teresita Cruz

Menginap 5 malam pada bulan Mei 2024

6/10 Cukup Baik

Jaime

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
We were assigned rooms on the 2nd floor adjacent to the Hotel RUI bar. Noisy until 11:00 pm. I was offered another room but they could not accommodate my friend in the adjoining suite. The hotel was no where near capacity. We could have been all reassigned new rooms away from the noise. So sad. We will have to reevaluate where we stay in the future.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 9 Mei 2024
Thanks for your feedback, Jaime! I am truly sorry to know that the noise caused by the hotel next door, affected your experience.Its important to let you know that the assignment of the rooms and changes are subject to the availability.We hope you give us another opportunity to provide you with a more enjoyable stay.General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

james

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was great, very helpful and friendly.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 8 Mei 2024
Thanks for your visit and kind review, James! I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Vannessa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente servicio
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari GG pada tanggal 7 Mei 2024
¡Gracias por su visita y amable reseña, Vannessa! Sin duda, será de gran ayuda para otros viajeros.Nos complace saber que nuestro servicio cumplió sus expectativas, créame que sus comentarios nos motivan a seguir mejorando.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana Cancún Villas

8/10 Bagus

Michelle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Needs some upgrades
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 6 Mei 2024
Thanks for your visit and your review, Michelle! . Certainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 Sangat Bagus

Algil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
First time in cancun and fiesta anericana didnt failed my expectation. The food, people, the beach everything was satisfying. gracias fiesta americana cancun villas
Menginap 4 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 2 Mei 2024
Thanks for sharing your positive experience a! We are glad to hear that the hotel met your expectations and that you enjoyed the food, our warm service and the beach. Your kind words will surely be appreciated by the hotel staff. Have a great day, Algil!General ManagementFiesta Americana Cancun Villas

6/10 Cukup Baik

Renita

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The lobby appears nice, the beach is beautiful, the food & restaurant was good, but that's where it ends. The ROOM was musty and outdated. I would swear that someone pissed in the dishwashers, or the toilet was backing up into it, but for sure everytime we took a shower, the room smelled. We decided not to eat in the room because it was so sickening. Also, I asked them to release my pending $304. We checked out on 4/11 and here it is 4/29, and it still has not been released. I called my credit card company, and they said that the hotel didn't release it, and after 30 days it will release it automatically. I am almost positive that the hotel is doing this out of spite since I wrote a bad review. Stay here at your own peril.
Tanggapan dari GM pada tanggal 30 Apr 2024
Thanks for your visit and feedback, Renita. I am truly sorry to know that our property did not fulfill your expectations. We have taken specific actions in order to improve our services.On the other hand, our Guest Service Manager confirmed the reimbursement since your departure, nevertheless, all the reimbursements depend of your bank and according to its internal procedures. At this moment, we are looking for alternatives in order to speed up between banks the holding release. We will follow this process until it is done. General ManagementFiesta Americana Cancun Villas

6/10 Cukup Baik

Paola

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Mei 2024
Thanks for your visit and feedback, Paola. We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

10/10 Sangat Bagus

Eduardo

Menginap 4 malam pada bulan April 2024
Tanggapan dari GG pada tanggal 20 Mei 2024
Estimado Eduardo,Le agradecemos sinceramente la recomendación, nos alegra saber que cumplimos sus expectativas durante su reciente estancia.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana Cancún Villas

8/10 Bagus

ILYA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
What I liked most about this hotel was the beautiful view that outlooks onto the ocean. The location of the hotel is perfect for people who enjoy to explore shops, restaurants, and excursions. The staff were very friendly and helpful throughout our stay. However, the hotel itself needs some updates and remodeling. (In our bathroom we noticed mold) And lastly, our kitchen did not have basic utensils and towels to use. Despite all of this I loved this place.
Menginap 7 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Hi Ilya! Thanks for your visit and kind review! We are glad to know that you enjoyed our beautiful view, location and warm service. Certainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

6/10 Cukup Baik

ALDO SANCHEZ

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
👍
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thanks for your visit and feedback, Aldo! We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Hazel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The place is quiet at night and the room has good air conditioner. soft beds and covers but the pillows are very flat so you need to stack them for better comfort. they replaced towels when asked. the fridge and microwave works fine. the rain shower has great pressure which we really enjoyed. the gym stocks bottled water but some equipment are old and rusty so be careful of that. there's a weird door in the room that leads to another locked door which is kind of scary but nothing happened, just odd. overall we had a pleasant time.
Menginap 6 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thanks for sharing your valuable feedback, Hazel!This internal door allows family members to keep them together. It’s perfect for keeping an eye on the kids while still enjoying separate bedrooms.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 Sangat Bagus

Jesus Arturo Peña

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy buen servicio el personal me gusto yolo recomiendo
Menginap 5 malam pada bulan April 2024
Tanggapan dari GG pada tanggal 2 Mei 2024
¡Gracias por su visita y recomendación, Jesús Arturo!Nos alegra saber que disfrutó del buen servicio y la amabilidad del personal. ¡Esperamos verle de nuevo pronto! Gerencia GeneralFiesta Americana Cancún Villas

6/10 Cukup Baik

Mauricio J Hernandez Cabeza

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
The property needs upgrading, the rooms in general are old the bathrooms are not in best condition, the towels are pretty old, we requested to move to another room because the noise was pretty loud, the Riu has a big party every night, impossible to relax, we recommend only if you want to stay in the Cancun area and near the night clubs. The hotel in general is okay, the personal is friendly except for the fact that they try pretty hard to sell you the membership
Menginap 9 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 26 Apr 2024
Thanks for your visit and valuable feedback, Mauricio! Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you again.   General Management Fiesta Americana Cancun Villas

8/10 Bagus

Aureliane

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
L’hôtel propose beaucoup d’activité de détente et est proche des zones de d’ambiance. Nous avons passé un très bon moment.
Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Thanks for your kind review, Aureliane! We are glad to know that you spent a wonderful time.We look forward to welcoming your back! General ManagementFiesta Americana Cancun Villas

10/10 Sangat Bagus

Anthony

Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Mei 2024
Thanks for sharing your valuable feedback, Anthony. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

10/10 Sangat Bagus

Isabelle

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 23 Apr 2024
Thanks for your preference and review Isabelle! We are glad to know that you had a wonderful time.We look forward to welcoming you back!General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

Shankaracharya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location and place is nice. The staffs were very cooperative. I had requested late checkout after 11 pm and the front desk was able to schedule it. I recommend this facility.
Menginap 4 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 19 Apr 2024
Thanks for your visit and recommendation, Shankaracharya!We are glad to know that our location, warm service and the late check out made more pleasant your last visit.We look forward to welcoming you back!General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Jose Alfredo, Nezahualcoyotl

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
El hotel bonito, comodo, la playa es pequeña pero muy bonita, tranquila, ideal para niños. Los colores del mar bonitos. Las tinas de hidromasaje muy relajantes. El unico granito en el arroz es los tiempos compartidos que te quieren vender a la fuerza, restando tiempo de tus actividades. Yo tuve básicamente que decirles no me interesa ya tengo 20 minutos diciendote que no. Dejame ir a mi habitación. Fuera de eso una experiencia placentera
Menginap 3 malam pada bulan April 2024
Tanggapan dari GG pada tanggal 17 Apr 2024
Gracias por su preferencia y recomendación, José Alfredo.Estaremos dando seguimiento a las observaciones que amablemente nos comparte.Nos alegra saber que la playa e instalaciones cumplieron sus expectativas.Esperamos que nos visite nuevamente.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Carlos

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelent property, very clean and with an outstanding customer service.
Menginap 5 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 16 Apr 2024
Thanks for preference and your positive review, Carlos! We are glad to know that our service exceeded your expectations.We look forward to welcoming you back!General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff, very helpful
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Thanks for sharing your valuable feedback, Patricia!We are glad to know that warm service made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

2/10 Sangat Buruk

Ivonne

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
La atención del personal deja mucho que desear
Menginap 2 malam pada bulan April 2024
Tanggapan dari GG pada tanggal 16 Apr 2024
Agradecemos su visita y reseña, Ivonne.Seguiremos enfocados en brindar el cálido servicio que nos caracteriza, apegados a nuestros procesos internos y estándares de calidad.Reiterando nuestro compromiso de servicio, quedamos a sus órdenes.Gerencia General Fiesta Americana Cancún Villas

6/10 Cukup Baik

Bonny

Menginap 14 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 4 Mei 2024
Hello Bonny, thanks for your visit and valuable feedback. We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancún Villas

6/10 Cukup Baik

David, Bluff City

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beds were not comfortable and the couch wasn’t either! But the hotel was a nice place!
Menginap 7 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Dear David,Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Katherine, Laporte

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Clean rooms, good pool and beach. La Palapa has good food. Everything is expensive but they had happy hours where drinks were two for one. None will taste like they have alcohol. They’ll try to get you to come to a timeshare presentation every single day and will follow you and try to stop you for it every time you step off the elevator. Take the stairs, they don’t go there. One of the men who takes luggage at the door is rude and will not leave your room when he brings the bags unless you give him a tip in US dollars. I was alone when it happened and very uncomfortable. ALWAYS get a receipt for anything you get there, multiple people were charged for food and drinks they didn’t order at the bikini bar. The staff speaks English. It helps immensely if you speak Spanish because then you’ll know when they’re talking about you. I heard them my entire stay talking about others. Attitudes and prices change when you speak Spanish and we received better service at the pool and because than others who were bilingual. Rafaella at La Palapa was wonderful, ask for her to be your server. They have a bat problem. We found feces every morning and a dead rat once. They are aware of the problem. The bats are directly above room 345, so 245, 445 and 545 likely have bat feces every morning as well. We enjoyed our stay.
Menginap 3 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 16 Apr 2024
Hi Katherine! Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Beverly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was very casual, well maintained, and really comfortable room. However on vacation you want to enjoy your stay and not be asked to sign up for memberships and buy into the properties.
Menginap 4 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 13 Apr 2024
Thanks for your preference and your valuable feedback, Beverly!We are glad to know that our room did more enjoyable your last vacation. The attendance to meet our vacation programs is optional.We look forward to having the opportunity of serving you again.   General Management Fiesta Americana Cancun Villas

2/10 Sangat Buruk

Manuel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very old hotel and need a lot of improvements
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 11 Apr 2024
Thanks for your visit and your feedback, ManuelCertainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Nalini

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 30 Apr 2024
Thanks for your visit and review Nalini! We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Sergio

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are clean but need an upgrade, not very happy with price/quality of food. However, a sea of many blues is right in front of the property, just what I was looking for. 4 out of 5.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 9 Apr 2024
Thanks for your valuable feedback, Sergio! We are glad to know that our beautiful beach made more enjoyable your last visit. We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

6/10 Cukup Baik

Saif G, Sterling Heights

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
My over all experience was not good, my original room smelled really bad, when we moved to another Room, it smelled relatively better but not great and I lost a good ocean view.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 2 Apr 2024
Thanks for your visit and feedback, Saif! We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancún Villas

10/10 Sangat Bagus

Carrie, Chesterfield

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only bad thing is the Beach area is small.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 1 Apr 2024
Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. I look forward to having the opportunity of serving you again.General ManagementFiesta Americana Cancun Villas

8/10 Bagus

HIROYA

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The building is old, but the staff was very helpful and gave us a spacious room since we had several small children. As for the facilities, the free laundry, pool, small park and game space were nice. The rooms were old, but spacious and the kitchen was perfect and convenient. The location was good, and it was fun to be able to walk to the nearby shopping facilities. If I had one complaint, it would be the noise from the hotel next door to the east. I would like to return, but I would like to stay in a room on a different side.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 29 Mar 2024
Thanks for your valuable review and your visit, Hiroya!We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancun Villas

8/10 Bagus

Gloria

Menginap 8 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 19 Apr 2024
Hi Gloria! Thanks for your visit and your valuable feedback!I look forward to having the opportunity of serving you again.General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Prescila Mae

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No coffee maker which is very important.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 28 Mar 2024
Thanks for your valuable feedback, Prescila! Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

4/10 Buruk

Connie

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
They lack the hospitality, especially the restaurants. We waited three days for lounges to be brought to our balcony. We waited and had to remind them we were short on towels. The price on their menus is so expensive!
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 29 Mar 2024
Dear Connie, thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. I am truly sorry to know about the issues during your stay. We are taking specific actions to avoid similar situations in the future.I look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas

4/10 Buruk

Sabrina

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
La habitación tenía un olor muy fuerte a producto de limpieza. En la reservación nunca mencionaron taxas extras para mascota y llegando tuvimos que pagar.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GG pada tanggal 26 Mar 2024
Agradecemos su visita y reseña, Sabrina.Lamentamos la percepción que se lleva de nuestro servicio. La habitación pasa por un proceso de desnfección y limpieza profunda, como parte de nuestros procesos internos.Por otro lado, es importante mencionar que en la sección de Políticas - Mascotas, se especifica el cargo extra. Esperamos que nos brinde la oportunidad de atenderle en un futuro.Gerencia GeneralFiesta Americana Cancún Villas

8/10 Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pense que era todo incluido pero es el unico que no. Llegamos temprano porque el vuelo era temprano. No pudimos hacer la entrada hasta casi las 4pm. Esta en buena ubicación pero los empleados del front desk necesitan subir ese animo para atender mejor a los huéspedes.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari GG pada tanggal 25 Mar 2024
¡Le agradecemos su visita y valiosa reseña, Elizabeth!Estaremos dando seguimiento puntual, para mejorar en este sentido.Esperamos recibirle de nuevo en esta su casa.Gerencia GeneralFiesta Americana Cancún Villas

10/10 Sangat Bagus

Amanda

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay here. The property was clean and quiet. Everyone was welcoming and very friendly, quick to help with any assistance. Definitely recommend this place!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
Thanks for your visit and feedback, Amanda. Its great to know that you had a wonderful time and our warm service did please you.We look forward to welcoming you back!General ManagementFiesta Americana Cancún Villas

6/10 Cukup Baik

David

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
I was not impressed.. it smelled a lil musky. Seemed a lil cheap compared to others . Nice pool kids loved it. Staff was super nice .we had food by the pool and it was really good. Left purse in hotel when I checked out I came back once I realized and they had it safe for me. Very honest workers . Honestly if they remodeled I would be back .
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
Thanks for your valuable feedback, David! Certainly, our facilities are not new; nevertheless, it is important to let you know that we are working to maintain the image and operation of the property in optimum conditions.We truly value your comfort and will do our best to ensure a better experience in the future. General ManagementFiesta Americana Cancún Villas

8/10 Bagus

Gustavo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari GG pada tanggal 25 Mar 2024
¡Le agradecemos su visita y reseña, Gustavo!Esperamos que nos visite nuevamente.Gerencia GeneralFiesta Americana Cancún Villas

8/10 Bagus

Rishima

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a great stay, with a view of the ocean. The hotel is clean and safe. Beautiful beach and the swimming area was calm, clear, crystal blue, kid friendly, and the perfect temperature to stay in all day! It was a bit sheltered so it was easy to swim in with less waves. The food was good and had vegetarian options. The staff were lovely and always ready to help. The bathrooms were my only setback one was hard to get in and out of due to where the glass door was placed and a bit dated. Other than that we enjoyed our stay.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 25 Mar 2024
Thanks for sharing your valuable comments regarding your recent stay at Fiesta Americana Cancun Villas, and the opportunity you have given us to welcome you in Cancun. We are glad to know that our warm service and beautiful beach made more pleasant your last vacation. We look forward to having the opportunity of serving you again. General ManagementFiesta Americana Cancun Villas