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Ulasan untuk GR Caribe Deluxe All Inclusive Resort

4 out of 5
GR Caribe Deluxe All Inclusive Resort
Blvd. Kukulcan Km 20.5, Lote 64, Section A, 2nd entrance, Hotel Zone, Cancun, QROO

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 609 dari 1396 ulasan" "
Penilaian 8 - Bagus. 354 dari 1396 ulasan" "
Penilaian 6 - Cukup Baik. 217 dari 1396 ulasan" "
Penilaian 4 - Buruk. 114 dari 1396 ulasan" "
Penilaian 2 - Sangat Buruk. 102 dari 1396 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Mustafa Raihanul

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This property can't be a 4-star any more. There are signs of wears and tears everywhere starting from the reception area to the rooms, hallways, swimming pools etc. We experienced water dripping from the ceiling, non-working elevators, tiles coming out of swimming pool, door lock/bolt coming out of doors, non-functional faucets, rough towels and toilet rolls at washrooms etc. Wifi was inaccessible from room and TV channels were not there one day. We had to change room twice in a day. Overall the amenities and infrastructure reached to the age of retirement long ago. The only thing that has been keeping the flag high is the efforts of its staff to do the best for the guests.
Menginap 4 malam pada bulan Mei 2024

8/10 Bagus

Mariana Alvarez

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Property is dated, needs renovation. Furniture looks old , buildings could use a full renovation. Love the beach, Gr caribe doesn’t have a restaurant to use with out reservations at night.
Menginap 7 malam pada bulan Mei 2024

6/10 Cukup Baik

Stephenie, Alexandria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
I wouldn’t consider this a luxury all inclusive. We didn’t get the drinks for the Expedia silver tier perks, the food was mediocre at best, although breakfast was good. The room seems a bit outdated and the shower was clogged which they fixed. We were roped into a sales presentation pitch by Franco and it was a complete waste of time. Andrea was nice but they had no respect for our time and even after we declined, they still kept pushing and wouldn’t let us leave. I won’t be back.
Menginap 4 malam pada bulan Mei 2024

2/10 Sangat Buruk

Rebecca Anne

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’ve stayed here several times in 2022 and 2023 and loved it and this property’s quality has severely went down my recent stay here was awful. There are no elevators that work and you’ll be lucky to get ur room cleaned. The food is 1/10 and there are no options or diversity (even worse if u wanna eat healthy) it’s GROSS. they used to have a sushi bar by the pool where u could get anything now they have fruit sushi at the buffet, most of the restaurants are closed as well. The room service was always free it’s not anymore. The tennis court is out of commission. We had a 12;30 airport pickup and when it came early the staff did not tell us and did not care to help or offer help until i got a higher manager involved they basically laughed at our misfortune. Normally it’s whatever but i have vip status and have stayed here SEVERAL times. We did not receive any of our VIP perks. None of this is advertised and they will not care/refund you/tell u anything. I’m not rich whatsoever or snobby, just looking to have fun by the pool and this experience was hard to obtain here.
Menginap 7 malam pada bulan Mei 2024

6/10 Cukup Baik

CHANTA

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
undergoing renovations, poor to no Wi-Fi access in the rooms. Elevator didn’t work. Meats with sometimes under cooked. Very nice property.Very nice staff. Great location. Convenient for the price. Upon arrival you get hounded to sit and schedule an appointment to listen to a hotel club membership before you get to see your room.
Menginap 4 malam pada bulan Mei 2024

8/10 Bagus

Michael Alan

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Been here five times. Restaurant s are very good. Pools and bars are great. Rooms are good. We were on fourth floor and loved the views. Problem is elevators were out the entire time we were there. Overall good. Just exhausting climbing up and down stairs.
Menginap 6 malam pada bulan Mei 2024

10/10 Sangat Bagus

Kenia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es exelente quiero volver la recomiendo a mil
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

dolores jaqueline calderon

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

Roel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great area to star everything available
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Rodolfo Jr

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Mario Guillermo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gladys

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly kind and nice people.
Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

Alberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good service
Menginap 5 malam pada bulan Mei 2024

4/10 Buruk

conslar

Bepergian bersama teman
Disukai: Staf & layanan
If you're not a member of the facility it's kinda not real beneficial for you. Go some place else
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Barbara Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the pool and the hot tubs. The breakfasts were awesome and we had amazing food at the Bagavante Restaurant which is built directly above the ocean. The hotel had a really nice gift shop, although a bit expensive. The room was great and the king bed really comfortable. Staff were very pleasant and helpful. We had a most enjoyable 7 night stay.
Menginap 7 malam pada bulan April 2024

8/10 Bagus

Jackson

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Sean

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unfortunate time to go as there are renovations being done
Menginap 7 malam pada bulan April 2024

10/10 Sangat Bagus

WOO HEE

Menginap 2 malam pada bulan April 2024

8/10 Bagus

Vladimir

Menginap 6 malam pada bulan April 2024

6/10 Cukup Baik

Alyssa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Good stay. Relaxing spot with beautiful view and area. Not a party and luxury stay .
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Agur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024

6/10 Cukup Baik

Fabiana D

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Property is outdated. Elevator was not working. Very limited food options in the restaurant for lunch. The pizza option served by the pool is worth it, and the drinks as well. For dinner, the restaurants that require reservation offer very good food and good service. Entertainment is also very good. My 3-year-old daughter was amazed by the Disney show performance.
Menginap 5 malam pada bulan April 2024

8/10 Bagus

Laura Gwin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was not what I booked, elevator did not work most of the time, not much hot water when showering, only served cheap liquor
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Meriem

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My personal experience is that I spent 6 days at the GR Caribe resort from 04/20-26. Everything was smooth from checking in to checking out. Staff very friendly, helpful and went above and beyond to help. Facility may appear old for those who are looking for trendy or modern places, but to me it represented the Mexican architecture with arches and old furniture reflecting the country's culture, more modern style would be the next door Solaris hotel. Food was repetitive but there were 3out of 5 restaurants requiring reservation (still all inclusive) and you can make reservation the day before because they get booked fast. Restaurants offer international, French, Italian and Mexican menus with rotations. Beaches and area safe. We rode the bus to Mercado 28 for souvenirs purchases and the bus stop was at the front of the hotel and runs every 5-10min. Pools, music and night shows are shared between GR Caribe and Solaris and you can cross between both easily. I won't mind going back to the same hotel if it is for a relaxing break as it is in a quiet area. However, if you are looking for night life and traffic, I would say maybe go north, closer to Cocco Bongo area (approx. 10 min by bus), there is more entertainment and restaurants all time.
Menginap 6 malam pada bulan April 2024

10/10 Sangat Bagus

Barbara Evelyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ah pesar q es un hotel ya antiguo esta muy hermoso
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It wasn’t terrible just aged for sure food options aren’t the best either
Menginap 7 malam pada bulan April 2024

10/10 Sangat Bagus

Alexis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Todor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service is perfect
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Hillary Jean

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A low key, chill vibe that's great for couples and people who are just looking to relax. I love that there was an option to go to the resort next door, as there were activities over there and it was more lively. Basically, you get the best of both worlds. The food was great, the drinks were great, the ocean was beautiful, and every single staff member we encountered was excellent. The hotel is a bit older and they are working on some remodeling right now, so there were some hallways blocked off. No big deal. This was a great stay and I would definitely return!
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Leslie, DRY RIDGE

Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

LUCILA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was clean
Menginap 4 malam pada bulan April 2024

4/10 Buruk

Samuel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The GR Caribe is an older facility that is only surviving because of the GR Solaris. The elevator did not work my entire 5 day stay and I was on the 4th floor. Very painful to go up and down stairs. My refrigerator also did not work and I reported it 3 days in a row and no one came to fix it.
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

IRIS

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El personal fue muy amable. Solo el colchon no estuvo tan comodo, te dan la.opcion de mejorarlo lo cual es agradable. La comida fue muh rica, en especial sus pizzas. Gracias a todos por su buen trato. Sin duda volveremos!
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Manuel Cabrera

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo bien
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Janette Marie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great
Menginap 7 malam pada bulan April 2024

6/10 Cukup Baik

Abril, Katy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The staff was nice and friendly. The hotel was clean. The food was good. The hotel is in need of some upgrades and repairs which seems they have started.
Menginap 4 malam pada bulan April 2024

4/10 Buruk

David John

Menginap 4 malam pada bulan April 2024

4/10 Buruk

Mathews

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They looped us into a 90 minute presentation to become a “member” and get cheaper stay in future. Near the end we figured it was just a timeshare presentation ( they name it something else) that needs thousands of dollars upfront cost. The high pressure sales pitch ruined our day and it took close to 2.5 hours. In the end they gave some useless freebies like a tshirt and a bag with their branding. They also gave a free photo session which we did not use. Future guests, Please decline invitation for “member preview” stuff. It’s going to ruin a day of your vacation.
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Benson Lake-Hoong

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024

10/10 Sangat Bagus

Dalia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Antonio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and organized.
Menginap 7 malam pada bulan April 2024

10/10 Sangat Bagus

Yifan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent!
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan
Menginap 4 malam pada bulan Februari 2024

4/10 Buruk

Elizabeth R

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’ve gone here every year for the past 6yrs. Sadly this was my last one. Check in lady was the most unwelcoming an gave any details or change in the property, for example this is an all inclusive but they now charge a room service fee, is not about the money was never informed. Then Ac broke, the whole time off my stay the elevator broke down, in order to work in one off them we had to push doors shut to go up was ridiculous to go through this. I’ve stayed in all inclusive nothing like this. Adrian $ Eli did there best at front but was just terrible. Never got my upgrade. Never got a king bed. It was my forth bday my group at check in order for the bday welcome for my room I didn’t get untill the afternoon before a day of check out. What make my stay great was Javier & Nancy by the pool servers. Amazing how they felt bad made sure my whole group was happy.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Cinthya Ceila Reyes

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Las instalaciones
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Alexis Opengo

Bepergian bersama teman
Disukai: Kebersihan
Su personal se percibe cansado y lo transmiten a la hora de atenderte. El personal empieza a recoger la comida desde 1 hora antes de la hora estipulada. Me tocó ver a varias personas en la noche y luego temprano el otro día en la mañana. La atención mejoraría si invirtieran en personal. Y desde que llegas todavía no dejas tus maletas y ya te quieren vender un tiempo compartido.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Servicio al Huésped. pada tanggal 15 Apr 2024
Estimado Alexis OpengoAgradecemos se haya tomado el tiempo de compartirnos sus comentarios con respecto a su reciente estancia.Lamentamos mucho esta estancia no haya sido satisfactoria para usted y su familia, sin embargo le agradecemos nos haga llegar sus observaciones y retroalimentación que nos ayuda a saber las áreas en las que debemos trabajar más arduamente, cada punto ha sido enviado a nuestros Gerentes para tomar acciones inmediatas y mejorar nuestros servicios, le ofrecemos una disculpa y nos comprometemos a continuar trabajando para mejorar nuestros servicios.Saludos Cordiales.

10/10 Sangat Bagus

Ilir

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean friendly staff, food was served always with care most importantly clean environment and staff was wearing a hair net all the time
Menginap 7 malam pada bulan April 2024
Tanggapan dari Customer Service. pada tanggal 15 Apr 2024
Dear IlirThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Bagus

victoria

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The elevator didn't work. We have to go up and down stairs, when i got there i was supposed to have a vip room and they changed it for a regular room. the food and the restaurants are good, the staff is kindness.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service. pada tanggal 15 Apr 2024
Dear VictoriaYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely.

4/10 Buruk

Fernando Jesus, Redwood City

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024

8/10 Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great food and service
Menginap 6 malam pada bulan April 2024
Tanggapan dari Customer Service. pada tanggal 15 Apr 2024
Dear JenniferThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.