Thank you for your review, Ma. I'm glad to hear you had a great experience at Live Aqua Cancun. Your feedback will be helpful for other travelers looking for a nice property with excellent staff and service.In laa'kech!Alfredo Santamaría Gerente General

Dear Elaine,It’s a pleasure to hear that from the moment you arrived, you felt the VIP treatment that we strive to provide to all our guests. Knowing that our front entrance attendant greeted you by name and that your check-in experience at the Aqua Club VIP lounge with champagne and lite bites was to your liking, brings us immense joy.We’re delighted that you chose to upgrade to the Aqua Suite and that it enhanced your stay with us. Your recommendation means the world to us, and we’re grateful for the opportunity to have made your visit special.Thank you for choosing to stay with us, and we look forward to continuing to exceed your expectations on your future visits.

Dear Ashley,Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the pool area, but we’re sorry to learn that other aspects of your stay did not meet your expectations for luxury and comfort.We understand how important a comfortable room environment is, especially when dealing with the tropical climate of our location.Your comments are invaluable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the futureIn laa'kech!Alfredo Santamaría Gerente General

¡Hola Sonia!Te agradecemos mucho por tu preferencia y por tu opinión en Live Aqua Cancun.In laa'kech!Alfredo Santamaría Gerente General

Dear Shakay,Thank you for sharing your feedback with us. We’re overjoyed to hear that our resort in Cancun has left such a positive impression on you, from the inviting aroma to the friendly staff and the delectable food. It’s wonderful to know that the upgrade enhanced your stay with a breathtaking view of the ocean.We’re delighted that, despite the hiccup, you had a fantastic vacation and are considering returning to our resort. We promise to continue striving for excellence to make your next stay even more memorable.In laa'kech!Alfredo Santamaría Gerente General

Dear Danielle,We’re thrilled to hear that your experiences at Live Aqua keep getting better with each visit! It’s wonderful to know that our staff, cuisine, and the serene ambiance have consistently met your expectations. Your relaxation and satisfaction are our top priorities, and we’re delighted that we’ve been able to provide an unmatched getaway for you. Looking forward to welcoming you back for your fourth visit – we believe it will be even more fantastic!In laa'kech!Alfredo Santamaría Gerente General

Hi Veronica! I'm glad to hear that the staff at Live Aqua Cancun was very attentive and that you enjoyed the excellent spa facilities. It sounds like you had a wonderful experience at the hotel. Enjoy your stay!In laa'kech!Alfredo Santamaría Gerente General

Hello Jonathan!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.

¡Hola María Teresa!¡Gracias por compartir tus comentarios sobre nuestra atención al cliente! Nos alegra mucho saber que has tenido una experiencia excelente con nosotros. Siempre nos esforzamos por brindar un servicio excepcional a todos nuestros huéspedes. ¡Esperamos verte pronto de nuevo en Live Aqua para otra experiencia increíble!In laa'kech!Alfredo SantamaríaGerente General

Dear Robert,Thank you for sharing your comments with us. We regret that the availability of chairs in the pool area did not meet your expectations. Our aim is to provide a comfortable and relaxing environment for all our guests, and we take your comments into consideration to improve our space management.We understand that comfort in the pool area is essential to fully enjoy your time. We thank you for your preference and hope to have the opportunity to offer you a more pleasurable experience on your next visit.In laa'kech!Alfredo Santamaría Gerente General

Dear Jeeho,Thank you for taking the time to share your feedback with us. We’re glad to hear that your overall experience was good and that you found our staff kind and the condition of our place great.We take your comments seriously as our priority is to offer exceptional experiences. We have noted the issues you faced:Room AC not being cold enoughRoom fridge not maintaining the desired temperatureThe inconvenience caused when requesting something from the front deskPlease rest assured that we are addressing these points to improve our service. We are committed to ensuring that our amenities meet the high standards our guests expect and deserve.Your opinions are invaluable to us as they help us enhance our service quality. We hope to welcome you back soon and provide an experience that not only meets but exceeds your expectations.In laa'kech!Alfredo Santamaría Gerente General

Hi Yaniv! Thank you for sharing your review of Live Aqua Cancun, we love to provide the best service and personalised experience and we are so happy to know that we achived that with you!We hope to see you very soon here at your home away from home!In laa'kech!Alfredo Santamaría Gerente General

Dear Kaoru,Thank you for sharing your opinion about your recent stay with us. We appreciate your feedback on the butler service and Hidden Garden. We take guest impressions seriously and use your observations to continually improve our services and menus.While we regret that you do not plan to return, we assure you that we remain committed to delivering top-quality experiences for all our guests. Should you reconsider in the future, we will go above and beyond to exceed your expectations.Wishing you the best in your future travels.In laa'kech!Alfredo Santamaría Gerente General

Dear Matthieu,Thank you for sharing your impressions of your stay at our resort. We are pleased to hear that you found the ambiance tranquil and that the quality of the service and restaurants met your expectations of luxury. We understand that the presence of the convention centre can vary the atmosphere of the resort depending on the events scheduled. We appreciate your understanding and strive to maintain a balance to ensure the comfort of all our guests. We look forward to the pleasure of welcoming you back and providing you with another memorable experience.In laa'kech!Alfredo Santamaría Gerente General

Hello, Anna!Thank you for your preference and sharing your review with us, we hope to see you very soon!In laa'kech!Alfredo Santamaría Gerente General

Dear David,Thank you for taking the time to provide us with your honest feedback. We are pleased to hear that you appreciated the property and its aesthetics.We apologize for the inconvenience caused by the persistent marketing efforts and the additional costs associated with certain amenities. We understand that this can detract from the overall relaxation and enjoyment of your stayWe hope you will reconsider your decision and give us another opportunity to welcome you back. We are committed to improving our services and ensuring that your next stay is free from any undue pressure and truly enjoyable.In laa'kech!Alfredo Santamaría Gerente General

Hello Michael!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello, Robert!Thank you for your preference and for sharing your review with us, we look forward to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello, Robert!Thank you for your preference and for sharing your review with us, we look forward to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello Cynthia!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

¡Hola, Pierre!Muchas gracias por tu preferencia y opinión en Live Aqua Cancun.In laa'kech!Alfredo Santamaría

Hello Miguel!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Dear Cecilia, thank you very much for your preference!We look forward to seeing you in the near future!In laa'kech!

Hello Johanna!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello Charbel!Thank you for sharing your positive experience at Live Aqua Cancun. We are glad to hear that you enjoyed the restaurants, friendly staff, pools, and oceanfront view. It's great to know that the hotel accommodated your late flight by allowing you to continue using the facilities and restaurants. Your feedback is valuable, and we hope to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Dear Virginia,We are thrilled to hear that your stay with us was wonderful and that you found the Aqua Club upgrade to be well worth it. It’s heartening to know that Maggie and Alan provided exceptional service and that our staff’s friendliness, along with the beautiful views and beach, contributed to your positive experience.We greatly appreciate your feedback and are delighted that you are planning to return. We look forward to welcoming you back and ensuring that your next visit is as enjoyable as this one.In laa'kech!Alfredo Santamaría Gerente General

Dear Diego, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Muchas gracias por tu preferencia y compartir tu reseña con nosotros SalinaIn laa'kech!Alfredo Santamaría Gerente General

Dear Lu,Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our food and customer service to be excellent.However, we sincerely apologize for the inconvenience you experienced with the toilet and the oversight in housekeeping. We understand how these issues can affect the comfort of your stay, and we regret that we did not meet our usual high standards in these areas.Please rest assured that we have addressed these concerns with our maintenance and housekeeping teams to ensure that such oversights are not repeated. Our guests’ comfort and satisfaction are our top priorities, and we are committed to providing an impeccable experience.We appreciate your understanding and are grateful for your recognition of all the other aspects of our resort that you enjoyed. We hope to have the opportunity to welcome you back and provide you with the flawless stay you deserve.In laa'kech!Alfredo Santamaría Gerente General

Dear Stacie,Thank you for returning to our resort and for taking the time to share your thoughts. We’re glad to hear that you enjoyed the tranquility and found our food offerings, especially at The Hidden Garden and MB, to your liking.We understand that while our serene atmosphere is appreciated by many, it may not be for everyone. Your feedback is invaluable as it helps us to understand the diverse preferences of our guests. We strive to create a balanced environment that caters to both relaxation and entertainment, and we will take your comments into consideration as we continue to enhance our activity programs.We’re also pleased to know that our culinary team was able to accommodate your dietary needs, ensuring you had a variety of delicious options to choose from.While we’re proud of our beautiful grounds and views, we recognize that the overall vibe is just as important. We apologize if there was any mismatch between your expectations and the experience. We will review our online presence to ensure it accurately reflects the ambiance of our resort.We hope you will consider us again in the future, as we are committed to improving and providing an experience that aligns with the preferences of all our guests.In laa'kech!Alfredo Santamaría Gerente General

Dear Rhonda, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Taylor,We are truly sorry to hear about the challenges you faced during your stay at our property. It is disheartening to learn that your experience did not meet the high standards we strive to uphold.We deeply regret the inconvenience caused by the air conditioning issue and the leak in your room. Your safety and comfort are our utmost priorities, and it is clear we fell short in this instance. We also apologize for any confusion regarding the timeshare meeting and the miscommunication about the amenities available to you.Please know that we take your feedback seriously and are taking immediate steps to address these concerns to prevent such occurrences in the future. We value your patronage and would be grateful for the opportunity to demonstrate the level of service you rightfully expect and deserve.We hope you will consider giving us a second chance to restore your faith in our resort. Should you decide to return, we will ensure your stay is seamless and enjoyable from start to finish.