hi,I'm grateful for the message.We are sorry if it was difficult for you to locate us.Sadly, Charlwood Road lacks address numbers; but, if you search for the hotel using its name on Google Maps, you will be taken to the main entrance.Our staff is always available on-site, and if you need to call them out of reception hours while checking out, a doorbell is provided at the registration desk. Thank you for choosing to stay with us and we look forward to welcoming you again in the near future.

Dear George,Thank you for the feedback.We look forward to welcoming you again in the near future.

Hi John,Thanks for the feedback, the comments will be discussed with the staff for better convenience for our guests

Hello JwayneWe sincerely apologize for the challenges you had during your stay with us.We value your comments.You had trouble turning on the hot water, according to an inquiry completed by our team on-site, but a coworker was able to help you as soon as you expressed a concern.But there isn't an elevator in this building. As you might have noticed when you were here, we have diggers working to fix the potholes in the main parking lot. We hope to see you soon and appreciate the opportunity to serve you again.

Dear Tran,I hope you receive this message in good health.For the unpleasant incident you encountered during your stay, we truly regret it.We place a high priority on your safety and comfort and are very concerned about them.After receiving your report, we promptly sealed the room, halted sales, and called the pest control experts to look into it.The bed insect problem in France may have been mentioned in the press.We would also want to advise that you should check all of your luggage and personal things as you travel through different countries because bugs can move far.We sincerely regret if this situation has made you feel uncomfortable.Once again, we apologize for any discomfort this may have caused you.We are dedicated to providing a pleasant and comfortable stay for our guests, and we hope you will consider giving us another chance in the future.Thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.

Dear Deirdre,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate both your compliments and the constructive criticism you've provided, as it helps us improve our services.We are happy to learn that you found the location of our hotel to be convenient for your early morning departure from Gatwick Airport and that our staff was able to help you with your luggage and give you additional towels. We constantly strive to preserve the following qualities: quiet, spotless rooms; plenty of hot water; and reliability.However, we sincerely regret any inconvenience you may have had while staying with us. We consider it very important that you let us know that there was a slight odor in the room and that the information given by our reception staff was accurate. We'll look into these problems right away to make sure they're fixed in time for future guests.We are particularly disappointed to learn about the wrong drop-off location and the delays in the taxi service. We will look into this with the company that provides the cab service to make sure that this does not happen again because this falls far short of our typical standards. For our guests, dependable transportation to the airport is of the utmost importance and we apologize for any added stress this may have caused.If you do decide to stay with us again, please feel free to reach out to me personally, and I will ensure your stay is as comfortable and hassle-free as possible.We look forward to welcoming you again soon.Thank you once again for sharing your feedback.

hi,We appreciate you taking the time to comment on your most recent hotel experience. It's good to hear that the staff was accommodating and that parking worked smoothly for your stay.We are sorry to hear that your trip did not go as planned.Even though we don't typically sell parking on a daily basis rates, when compared to other hotels, we are still the most reasonably priced and highest-quality option.However, due to legal limits, we are also unable to sell alcohol. We made this explicit on all booking channels and will get in touch with all booking agencies to make it clearer.We look forward to seeing you again soon.

Dear JenniferI appreciate the comments and advice.Your opinions are very valuable to us because they enable us to enhance our services.I just wanted to let you know that because some guests have allergies to animals, we do not allow pets at the hotel.It is the only complaint we have ever had concerning the air freshers, and we are sorry to hear that they did not live up to your expectations in terms of taste and scent. Additionally, we gave the restaurant manager your comments.Despite the issues, we hope you'll give us another chance since we're confident you won't be disappointed.We hope to see you soon.

hi,Thank you for the feedback.We are looking at options to soon fix the issue you raised!

Dear Anne, Thank you for finding our location handy. We are considering alternatives to quickly address the problem you brought up!

Hello KarenI appreciate the comments.Just wanted to let you know that new Wi-Fi access points have been installed to boost service and speed.We hope you'll give us the chance to greet you once more in the near future.

Hi Rashidul,Thanks for the feedback, the comments will be discussed with the staff for better convenience for our guests

Dear Terje, Thank you for the feedback.

hi,I appreciate your input, Lauren.The on-site personnel has informed us that you only intended to remain for one night when you arrived.We are not permitted to cancel, change, or refund current agent bookings.Although I can assure you we constantly use new linen every day, we have never received any complaints about hair or unpleasant odor. We are always available, so if you had any problems after checking in, we would have been happy to help further. In the future, you can also ask your booking agent to cancel your reservation as long as it is at least 48 hours before the scheduled arrival date. Despite the issues, we hope you will give us another chance, and assure you, you won't be disappointed.

Thank you for the feedback

Thank you for the feedback

hi,We are sorry to learn that your interaction with us was less than ideal.We've sent you an email asking for your input. Please respond with any more information that would enable us to further our services.We anticipate hearing from you.

hi,Thank you for the feedback.Unfortunately, the phone service is not great around the Gatwick area but we have a free wifi facility available at the property for all the guests to stay connected.We have added up more dishes to our menu recently.I hope you will give us another opportunity to welcome you back again soon.

hi,Thank you for such nice feedback.We look forward to welcoming you again in the near future thanks.

hi,Thank you for such nice feedback.We look forward to welcoming you again in the near future thanks

Dear guest,Thanks for the feedback.We look forward to welcoming you again in the near future.

Dear guest,Thanks for the feedback, We look forward to welcoming you again in the near future.

Dear Christine,We are deeply sorry to learn that your time with us was less than enjoyable.I'm delighted my staff was on hand to address any problems that may have arisen during your stay with us. We place a high priority on guest happiness, and when issues do arise, we enjoy handling them quickly.Unfortunately, we do not offer shampoo sachets.I should also mention that you were unhappy with the 10 late check-in fee and that our staff was unable to serve you dinner after 11:00 p.m. due to the restaurant closing at 10:00 p.m.We enjoy seeing familiar faces so we hope you'll visit us again soon.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for the review. Your feedback is really important to us as it helps us to improve our services. We look forward to welcoming you again in the near future.

Thanks for the feedback.

Hi Barry, thanks for going to great lengths on this review, we take your points onboard and wish you a great day.

Thanks for the feedback.

Dear Phyllis,Your feedback is really important to us and helps us improve our services.We hope in future things go more smoothly thanks.

Dear guest,Thanks for the feedback.

Hello, Andrea.We appreciate your feedback; as you may have noticed during your stay, our on-site kitchen and dining facilities are being renovated and will be ready soon.We hope you will give us another chance, and we look forward to seeing you again soon.