Eksterior

Ulasan untuk Elite World Grand Istanbul Basın Ekspres

5 out of 5
Elite World Grand Istanbul Basın Ekspres
Basin Ekspres Caddesi No. 4, Kucukcekmece, Istanbul, Istanbul

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 592 dari 1000 ulasan" "
Penilaian 8 - Bagus. 232 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 70 dari 1000 ulasan" "
Penilaian 4 - Buruk. 39 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 67 dari 1000 ulasan" "

8,8/10

Kebersihan

8,4/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Qasim

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Don’t recommend this hotel for tourists or anyone wishing to stay and explore Istanbul. It’s aimed more at business people on conferences. Arrived for honeymoon and left, really disappointed. Although looks 5 stars, its far from it. Other reviewers have stated 4 stars and I agree. Location is horrible and nothing close by and more on highway, where it is so busy and not a place in site or safe to cross. You need a car or taxi to get about everywhere. Positives • Liked the look of the hotel and that was about it. • Closest place to this hotel, mall of emirates about 20 minutes in taxi. • Shout out to emir on floor B2, gym and spa, who had we not come across would have been isolated, if it wasn’t for him simply approaching me and my other half and asking to take a picture for us on our phones, we wouldn’t have had one positive thing to say and he looked after us. More Negatives than anything • Not one shop you can simply walk to. • Cleaning was absolutely horrendous and they kept missing cups or towels and I had to call them numerous times to have this looked in to or sent to us. • Language was a big issue, English is limited and had to keep using Google translate as not one person spoke English other than Emir on B2. • Room service is horrible and honestly I have stayed at 5 star establishments and these guys are horrendous. Do not recommend to anyone looking to tour or this hotel. Would never stay here again.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Mei 2024
Dear Qasim ,We would like to express our sincere thanks for choosing to stay at Elite World Grand Basin Ekspres Hotel and sharing your valuable opinions with us.Since guest satisfaction is our priority, your comments are very important to guide us to continuous improvement. We have thoroughly discussed the problem you experienced during your stay with all relevant department managers and staff. Based on these evaluations, we will take the necessary measures to provide a better experience to our esteemed guests and make improvements in the quality of service.Thank you once again for bringing this matter to our attention and we really hope to have the opportunity to welcome you again in the future.If you have any other questions or concerns, please feel free to contact us.Best RegardsBirsen BAHADIRGuest Relations Supervısor

10/10 Sangat Bagus

Zohreh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel staff here is truly exceptional -Special Sanaz their attentiveness and friendliness make every guest feel genuinely welcomed and cared for.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Guest Relations Team pada tanggal 11 Mei 2024
Dear Zohreh ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 Bagus

Khair-Ul-Nisa

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
The hotel is nice, but it is very far,from everything this means that getting out and about is very expensive as,taxis need to be used. The metro station is far from the property, you need to catch a metro bus to get to the station. Food places are limited there are 2 places around the corner and the hotel has its iwn restaurant ( the grill) which is more expensive than other food places. Spa and pool were very nice.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Guest Relations Team pada tanggal 6 Mei 2024
Dear Khair-Ul-Nisa ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

sosen

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 4 Mei 2024
Dear Sosen ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Muraddin

Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Mei 2024
Dear Muraddin ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

2/10 Sangat Buruk

Jack, Santa Ana

Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Mei 2024
Dear JackWe would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. To thoroughly evaluate the issue you experienced during your stay, we kindly request that you provide us with detailed information, including the departments involved and any specific incidents or concerns you encountered. This will enable us to review the matter with relevant department managers and staff members. Thank you once again for bringing your comments to our attention, and we truly hope to have the opportunity to welcome you back in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. Yours sincerely, Birsen BAHADIRGuest Relations Supervısor

10/10 Sangat Bagus

Bone

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff
Menginap 6 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 28 Apr 2024
Dear Bone ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

6/10 Cukup Baik

Chun Wah

Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 11 Mei 2024
Dear Chun Wah ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your rate is essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. To thoroughly evaluate the issue you experienced during your stay, we kindly request that you provide us with detailed information, including the departments involved and any specific incidents or concerns you encountered. This will enable us to review the matter with relevant department managers and staff members.Thank you once again for bringing rate to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Latasha

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 20 Apr 2024
Dear Latasha ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Pedro

Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Team pada tanggal 28 Apr 2024
Dear Pedro ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

10/10 Sangat Bagus

Pedro

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the place and the service for me most of the times I value the service and attention for the staff if I’m come back I’m stay at this hotel again
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 2 Apr 2024
Dear Pedro ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Mustafa

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My exprince was great at elite world hotel Sanaz the guest relation was super helpful. Thank you keep up the good work
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Officer pada tanggal 21 Mar 2024
Dear Mustafa,Thank you very much for choosing Elite World Grand Istanbul Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future. Yours sincerely,Sanaz Khalilirad

10/10 Sangat Bagus

Masaaki

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
ジムの設備は、これまで行ったホテルの中でもダントツに充実していました。室内プールも良かったです。
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 19 Mar 2024
Dear Masaaki ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Diego, New York

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding!
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Mar 2024
Dear Diego ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 Cukup Baik

Loic

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The Hotel condition, not very nice, and he’s not clink proper the tower on the shower wasn’t the best very old
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 13 Mar 2024
Dear Loic ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

6/10 Cukup Baik

Muhammed

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 30 Mar 2024
Sayın Muhammed Bey , Elite World Grand Basin Ekspres Otel'de konaklamayı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için en içten şükranlarımızı sunarız.Misafir memnuniyeti bizim en büyük önceliğimiz olduğundan, yorumlarınız bizi sürekli iyileştirmeye yönlendirmede çok önemlidir. Konaklamanız sırasında yaşadığınız durumları kapsamlı bir şekilde değerlendirebilmemiz için, ilgili departmanlar ve karşılaştığınız spesifik olaylar veya endişeler de dahil olmak üzere bize ayrıntılı bilgi vermenizi rica ederiz. Bu sayede konuyu ilgili departman yöneticileri ve personelimiz ile birlikte inceleyebiliriz. Yorumlarınızı dikkatimize sunduğunuz için bir kez daha teşekkür eder, sizi gelecekte tekrar ağırlama fırsatına sahip olmayı gerçekten umuyoruz. Başka sorularınız veya endişeleriniz varsa lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,Birsen BAHADIRMisafir ilişkileri Şefi

10/10 Sangat Bagus

Ahmed

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 6 Mar 2024
Dear Ahmed ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist. Yours sincerely, Birsen BAHADIR Guest Relations Supervisor

10/10 Sangat Bagus

Alaa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They were very nice to me, especially there was a girl named Sanaz who served me coffee and took care of me. I advise you to get to know her. I thank the hotel for the hospitality. I will rebook my reservation with them. They also gave me a private suite. I thank you.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 5 Mar 2024
Dear Alaa,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Ehab

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All was good and no issue. Sanaz was very helpful at the front desk.
Tanggapan dari Guest Relations Team pada tanggal 4 Mar 2024
Dear Ehab ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Alaa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thanks
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relations Team pada tanggal 4 Mar 2024
Dear Alaa ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

4/10 Buruk

shiam mokhtar

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Filthy. Slow service.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 4 Mar 2024
Dear Shiam Mokhtar ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

6/10 Cukup Baik

Kawa

Bepergian dalam rombongan
Disukai: Kebersihan
Jeg likte ikke lange køer i resepsjonen.måtte komme 3 ganger til resesjonen for å få hjelp med telefonen påbrommet som ikke fungerte.mamanglet slippers på rommet
Tanggapan dari Guest Relations Team pada tanggal 4 Mar 2024
Dear Kawa ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Ramin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel and great friendly staff specially Ms sanaz & bahar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 2 Mar 2024
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Ramin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great hotel and great staff specially sanaz &bahar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 2 Mar 2024
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 Bagus

Hassan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
**Hotelbewertung:** Das Hotel bietet grundsätzlich eine angenehme Erfahrung, jedoch besteht dringender Renovierungsbedarf, insbesondere in den Badezimmern. Die automatische Klimatisierung der Zimmer erwies sich als unzuverlässig, was zu einer konstanten Überhitzung führte.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 29 Feb 2024
Dear Hassan ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Ashneel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 28 Feb 2024
Dear Ashneel ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Amina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Highly recommended
Menginap 9 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 27 Feb 2024
Dear Amina ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Estadia Fevereiro 2024
Tudo correu muito bem no hotel.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 27 Feb 2024
Dear Anonymous ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Selcuk

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 27 Feb 2024
Sayın Selçuk Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,SaygılarımızlaMisafir İlişkileri ŞefiBirsen BAHADIR

10/10 Sangat Bagus

Sherif

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff are very friendly and helpful everyone will do the best to raise your expectation and solve any problem, if you have anything just ask for Mr. Alber the property manager who will do everything for you, also I met Ms. Birsen and Ms. Sanaz guest relations they were very professional, definitely I will go back again. they only negative thing is the area which you do not have anything around, except only 1 restaurant around and very limited transportation if you do not want to use taxi other than that it is perfect property for stay.
Tanggapan dari Guest Relations Team pada tanggal 29 Feb 2024
Dear Sherif ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 Bagus

Jonas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kanon hotell med katastrof resturang
Rummen var fina, bastu, pool, gym va klockrent! Aldrig haft så bra gym på hotell vilket är viktigt för mig. Frukosten var god och personalen var hjälpsam både i receptionen och gäst service. Men maten på deras restaurang som hette något med grill var ett skämt. Kan inte understryka hur dåligt det var. Kallt, smaklöst, lite mat etc... Kanske va tur det va lite för gick inte att äta.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 26 Feb 2024
Dear Jonas ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

STEFAN

Traveler bisnis
Disukai: Staf & layanan
My stay at this hotel has been exceptional, especially due to Ms. Birsen who was incredibly helpful and welcoming. In my many years of travel, I cannot remember the last time I was treated this well by the hotel staff. Hats off to Ms. Birsen for her incredible hospitality!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 20 Feb 2024
Dear Stefan ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Mohamad

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay at this hotel. My room was just what i expected, clean, spacious The staff and management very professional and attentive. I will stay here again
Menginap 13 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Feb 2024
Dear Mohammad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Bagus

Ola

Disukai: Staf & layanan
Good in General
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 13 Feb 2024
Dear Ola ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Bagus

Murat

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Otel konforu iyi temizlik güzel resepsiyon da hizmet yok kartı eline tutuşturup odaya götüremeyi bırak asansörün yetini bile tarif etmiyor resepsiyon a dikkat edilmesi gerekiyor oradaki arkadaşlar allahtan otel sahibi değiller
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relations Team pada tanggal 12 Feb 2024
Sayın Murat Bey ,Elite World Grand Basın Ekspres Otel'i tercih ettiğiniz ve değerli yorumlarınızı bizimle paylaştığınız için çok teşekkür ederiz.Otelimizin hizmetlerinden memnun kaldığınızı duymak bizi çok mutlu etti.Yorumlarınız, hizmetlerimizi ve misafir memnuniyetimizi sürekli iyileştirme yolunda bize her zaman yol göstermektedir.Yorumlarınızı ciddiye aldığımızdan ve gerekli iyileştirmelerin yapıldığından emin olabilirsiniz.Sizi tekrar ağırlama ve hizmetlerimizi en iyi şekilde gösterme fırsatını sabırsızlıkla bekliyoruz.Saygılarımızla,Birsen BAHADIRMisafir İlişkileri Şefi

6/10 Cukup Baik

Mustafa Tahir

Traveler bisnis
Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Mohamad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 30 Jan 2024
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Mohamad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 30 Jan 2024
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Omar

Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 30 Jan 2024
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Omar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Birsen was a great helper. She was understandably what we want and mad as comfortable. The cleanness was good. Service was good.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 29 Jan 2024
Dear Omar ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Sangat Bagus

Ramazan

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 29 Jan 2024
Sayın Ramazan Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 Sangat Bagus

Emad, Garden Grove

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice, a friendly stuff
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 29 Jan 2024
Dear Emad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 Cukup Baik

Emre

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Bakımsız odalar
Resepsiyon düşük bir depozito çekme bahanesi ile kredi kartını kopyaladı. Oda genel olarak bakımsızdı, banyo temizliği sorunsuzdu ama oda içinde bulunan yerde ki halı lekeler icersindeydi, mobilyalar ve duvarda hasarlar vardı.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 31 Jan 2024
Sayın Emre Bey ,Elite World Grand Basın Ekspres Hotel'de kalmayı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için en içten teşekkürlerimi sunmak isteriz.Misafir memnuniyeti bizim önceliğimiz olduğundan, yorumlarınız bizi sürekli iyileştirmeye yönlendirmek için çok önemlidir. Konaklamanız süresince yaşadığınız sorunu ilgili tüm departman yöneticileri ve personeli ile iyice tartıştık. KVKK kanununun otelimiz kurallarınca büyük önem arz ettiği ve bu hususa dayanarak sizlerden kart bilgilerinin rica edilmesi yapılan sistemsel işlemler ve prosedürlerimiz gerekliliğince olduğunu siz değerli misafirlerimizin güvenlik ve kişisel verilerinin korunmasının en üst seviyede tutulduğunu belirtmek isterim. Genel değerlendirmelerinize dayanarak siz değerli misafirlerimize daha iyi bir deneyim yaşatmak için gerekli önlemleri alacak ve hizmet kalitesinde iyileştirmeler gerçekleştireceğiz.Bu konuyu dikkatimize sunduğunuz için bir kez daha teşekkür ederiz ve gelecekte sizi tekrar karşılama fırsatına sahip olmayı gerçekten umuyoruz.Başka sorularınız veya endişeleriniz varsa, lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,Birsen BAHADIR Misafir İlişkileri Şefi

10/10 Sangat Bagus

mehmet emin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 26 Jan 2024
Sayın Mehmet Emin ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 Sangat Bagus

Mehmet

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 23 Jan 2024
Sayın Mehmet Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz.Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. Yorumlarınız, hizmetlerimizi ve misafir memnuniyetini sürekli iyileştirme yolumuzda bize her zaman rehberlik ediyor. Değerli puanınızı ve yorumunuzu ekip arkadaşlarımız ile onur duyarak paylaşacağımızı bilmenizi isterim.En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz.Saygılarımızla,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 Sangat Bagus

Engin

Traveler bisnis
Her şey harika
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 20 Jan 2024
Sayın Engin Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ettiğiniz ve konaklama deneyiminizi paylaşarak zaman ayırdığınız için teşekkür ederiz.Konaklamanız süresince otelimizin hizmetlerinden ve ekibimizin performansından memnun kaldığınızı bilmek bizleri çok sevindirdi. Yorumlarınız, hizmetlerimizi ve misafir memnuniyetini sürekli iyileştirme yolumuzda bize her zaman rehberlik ediyor. Değerli puanınızı ve yorumunuzu ekip arkadaşlarımız ile onur duyarak paylaşacağımızı bilmenizi isterim.En yakın gelecekte sizi tekrar ağırlayabilmeyi çok arzu ederiz. Yardımcı olabileceğimiz her konuda bizimle iletişime geçebilirsiniz.Saygılarımızla,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 Sangat Bagus

Omar

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 21 Jan 2024
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Sangat Bagus

Sadullah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 18 Jan 2024
Sayın Sadullah ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 Sangat Bagus

Seyhmus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 15 Jan 2024
Sayın Seyhmus ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 Sangat Bagus

Nora

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Alt var veldig bra bortsatt fra de som jobber på resepsjonen har null kunnskap det min andre gang på samme hotell har samme problem
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest Relations Team pada tanggal 14 Jan 2024
Dear Nora ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor