4/10 Buruk
Natalie
Bepergian bersama keluarga
12 Mei 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
We stayed at the Dixie dea for 1 night as we were going to a Ball in liverpool, unfortunately our hotel room was poorly cleaned, there was remains of pubic body hair in the shower tray (very obvious). The mugs for hot drinks were filthy inside (tea/coffee stained from previous use) we had to wash them up before we used them. The bedding also had remnants of hairs and dirt. When you sit to do your nake up in the mirror the seat is extremely low to the floor so you cant even see into the mirror, on the dressing table was dust like it hasbt even been wiped over for over a week!
For nearly £200 for a 1 night stay in a 4* you would expect cleanliness to be on point.
We wanted to mention our findings to reception for them to rectify, there was no phone in the room so we had to go back down to reception where they said they will come up to see the room and advise.
When they came up they very very apologetic and offered us a bottle of prosecco and a deep clean from housekeeping as they were fully booked so couldn't offer an alternative room.
The house keeper came and deep cleaned the bathroom and said she will change our sheets when we leave for the ball so shes not working around us.
When we returned later that evening sadly the bedding wasnt changed as promised which was disappointing.
The hotel is in a great location, just a shame its not clean.
Natalie
Menginap 1 malam pada bulan Mei 2024