Dear Wim,We sincerely apologise for the disappointing experience you had during your recent stay at Clayton Hotel London Wall.Your feedback regarding the condition of the throw pillows and the firmness of the mattress is concerning, and we regret that we fell short of meeting your expectations. Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future.We understand your frustration, and we truly value your feedback as it helps us to identify areas for improvement. If there is anything else you would like to share or if there is anything we can do to make amends for your experience, please don't hesitate to contact us directly.Once again, we apologise for the inconvenience you encountered, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,Martyna Front Office Manager Clayton Hotel London Wall

Dear Elizabeth,We appreciate your feedback regarding your recent stay with us. We apologise for any inconvenience you experienced during breakfast, and we take your comments seriously. Your feedback helps us identify areas for improvement, and we will address the issues with the breakfast service to ensure a faster and more efficient experience for our guests. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Vicki,Thank you for sharing your feedback with us. We appreciate your honesty in rating your experience, and we value your input. We're sorry to hear that your stay did not meet your expectations, and we would love to hear more about your specific concerns to better understand how we can improve. Your feedback is essential in helping us enhance our services. If you have any additional details or suggestions you would like to share, please feel free to reach out. We hope to have the opportunity to welcome you back and provide a more positive experience.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Mr. Stefano, Thank you for choosing clayton hotel London Wall and for the brief but powerful feedback. We are thrilled to hear that your experience was exceptional. We appreciate your support and look forward to welcoming you again. Best Regards Jijo Varghese- Night Manager

Dear Katharina, We are delighted to hear that you really enjoyed your stay. It is wonderful that the spacious and comfortable room exceeded your expectations. We are glad that our location worked well for your travels. Your feedback on the weekend quietness and the availability of options within walking distance is valuable. Thank you for choosing Clayton Hotel London Wall and we look forward to welcoming you back near future.Best Regards, Jijo Varghese- Night Manager

Dear Ernest,Thank you ever so much for your wonderful comments and top marks following your recent stay at the Clayton Hotel London Wall.  If you have any specific highlights or aspects you would like to share, or if there is anything we can improve upon for an even better experience next time, please feel free to let us know. We appreciate your support and look forward to welcoming you again.Best Regards, Jijo Varghese-Night Manager

Dear Tanya,Thank you for taking the time to leave us a positive 5-star review on Expedia. We're thrilled to hear that you had an excellent experience during your stay. If you have any specific feedback or suggestions on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back for another fantastic stay.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Dr Alice,Thank you for taking the time to share your feedback following your recent stay at Clayton Hotel London Wall. We sincerely apologise for the challenges you encountered, and we appreciate your candid review.We regret the inconvenience caused by the noisy fan unit outside your room. Additionally, we apologise for the oversight regarding the insufficient teabags despite your request, the missing pre-ordered bottle of wine, and the issue with the HD TV channels.Please rest assured that your comments have been shared with the relevant teams to address and rectify these issues to ensure a more seamless experience for our guests in the future.We value your input as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back and provide you with a more positive experience.Kind regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Mr. Kim,Thank you for staying Clayton hotel London Wall and for sharing your experience with us. We are pleased to hear that you and your son had a good stay over three nights. It is great to know that the hotel location made it convenient for your travels, and the proximity to the Underground added to the accessibility. We appreciate your kind words about our staff and restaurant. Thank you for choosing us, and we hope to welcome you back in the future.Best Regards, Jijo Varghese -Night manager

Dear Thomas,Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for any shortcomings you experienced, and we appreciate your honesty in providing this review.We are keen to understand more about your specific concerns and to address them promptly. If you would be willing to share additional details or discuss your experience in more depth, please feel free to reach out to us at your convenience. Your insights are valuable, and we want to ensure that we take the necessary steps to enhance our guests' experience.We appreciate your feedback, and we are committed to continuous improvement. We hope to have the opportunity to welcome you again in the future, providing you with a much-improved experience.Thank you for your understanding.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Bjarne,Thank you for taking the time to share your feedback about your recent stay at Clayton Hotel London Wall. We are pleased to see that you had a positive experience, and we appreciate your rating of 8 out of 10. If there are specific areas where we can further improve and make your next stay even better, please feel free to let us know.We look forward to welcoming you back in the future.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Vicki,Thank you for taking the time to share your feedback with us. We sincerely apologise for the shortcomings you experienced during your stay. It's disheartening to hear that our reception staff did not meet the friendliness standards we strive for and that the bed did not provide the comfort you expected.Your comments are invaluable, and we will address these issues with our team to ensure improvements in our service and overall guest experience. We truly appreciate your honesty and regret that we fell short of your expectations. If there's anything specific you would like to discuss further, please feel free to contact us at your convenience.We understand the importance of exceptional customer service, and we will take immediate steps to address the areas you highlighted. We hope you might consider giving us another chance in the future to showcase the improvements we have made.Thank you for bringing these matters to our attention, and we sincerely apologise for any inconvenience caused.Best regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Bethany,Thank you for your excellent rating of 10 out of 10! We're thrilled to know that you had a positive experience at Clayton Hotel London Wall. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for another great stay.Warm regards,Martyna Front Office ManagerClayton Hotel London Wall

Dear Mr Peter,