Pemandangan dari properti

Ulasan untuk Hilton London Olympia

4 out of 5
Hilton London Olympia
380 Kensington High Street, London, England

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 297 dari 1002 ulasan" "
Penilaian 8 - Bagus. 346 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 203 dari 1002 ulasan" "
Penilaian 4 - Buruk. 97 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 59 dari 1002 ulasan" "

7,8/10

Kebersihan

8,2/10

Staf & layanan

7,2/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Chris

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, kondisi & fasilitas properti
The hotel was nice, but lacked attention to detail. Dirty behind the desks and in less visible areas. There were very limited usb charging options and no outlets near the bed. The shower was odd and difficult to use without getting water everywhere. Overall an ok stay, but won't be back.
Menginap 4 malam pada bulan Mei 2024

4/10 Buruk

Margot

Bepergian bersama keluarga
Disukai: Kebersihan
Les personnes de l'accueil ne sont pas accueillantes, pas un bonjoir, ni un sourir lors de notre arrivée. Ne font pas d'efforts pour se faire comprendre. En revanche, le reste du personnel est très sympathique et disponible ! Les parties communes sont propres et sympas, les chambres le sont moins, meubles abîmés, lampes cassées, fenêtre qui ne ferme pas. Il serait opportun de les rafraîchir et d'avoir une douche à la place de la baignoire !
Menginap 3 malam pada bulan Mei 2024

6/10 Cukup Baik

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Very dated property interior, uncomfortable bed, basic but clean
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Paul

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Noisy, staff not helpful
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hilton London Olympia pada tanggal 8 Mei 2024
Dear Paul, we are sorry to hear you was disappointed with the service you received. Please be assure this is certainly not the standard we pride ourselves on and will share your feedback with our senior team. We hope you will reconsider returning again in the future. Thank you for your review.

6/10 Cukup Baik

Hermann Josef

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Ein Einzelzimmer wird zum Doppelzimmer erklärt, kein warmes wasser an 3 tagen, insgesamt ist das hotel renovierungsbedürftig. Kein hilton Standard
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 4 Mei 2024
Dear Hermann Josef, Thank you for selecting Hilton London Olympia for your recent stay. We regret to hear that we fell short of your expectations during your time with us, particularly regarding the lack of hot water in your room. Your feedback is invaluable, and please accept our sincere apologies for any inconvenience caused. Rest assured our maintenance team are diligently addressing the issue to prevent any recurrence. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely,

2/10 Sangat Buruk

Hanne

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was disgusting
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 29 Apr 2024
Dear Hanne, Thank you for your for choosing Hilton London Olympia for your stay in January. We are sorry to hear that we were not able to meet your expectations during that trip. If you decide to visit us in the future we would be more then happy to assist you in any way possible. Sincerely

10/10 Sangat Bagus

Vitaliy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 25 Apr 2024
Dear Vitaliy,Thank you for your feedback. We are delighted to see from your scores that you enjoyed a pleasant and comfortable stay and we hope to welcome you back again in the future. Sincerely

10/10 Sangat Bagus

Tianyi

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hilton London Olympia pada tanggal 15 Mei 2024
Dear Tianyi,Thank you for taking the time to share your fantastic 5* rating about your recent experience with us. I'm glad to hear that you enjoyed your stay. We would love to have you visit with us again. Kind Regards,

6/10 Cukup Baik

Sara, Adkins

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The staff was friendly at the front desk, the bar/restaurant had the worst service. I cannot express how much we hated the bar at the hotel. Breakfast was good!
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 16 Apr 2024
Dear Sara,We're thrilled to hear that you found our team members accommodating while enjoying the buffet breakfast experience. However, we're apologize to hear about your disappointing experience at our bar and restaurant. We appreciate your feedback and will address this internally to ensure a better experience for our guests in the future. Thank you for bringing this to our attention. Sincerely

8/10 Bagus

Tamasin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The room was bigger than expected which was great. It was a 15 min walk to the nearest regular tube station, which was fine for us but may not be for others. The breakfast was great with a good selection of continental style breakfast items, fruit, cereal etc and cooked breakfasts such as full english and an amazing dahl! The shower in the room was not very good, this didn't matter too much as we were only staying two nights, but would have been an issue if we had stayed longer. The decor of the rooms was a bit dated but this didn't really matter to us. The staff were all lovely.
Menginap 2 malam pada bulan April 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 15 Apr 2024
Dear Tamasin,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the spacious room and breakfast selection. We apologize for any inconvenience you faced with the shower. Our team are investigating and addressing this matter accordingly to ensure a smooth stay. We hope to welcome you back again. Sincerely

8/10 Bagus

Athina

Menginap 17 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 2 Mei 2024
Dear Athina, Thank you for choosing Hilton London Olympia for your stay. We are pleased to learn that you had a positive experience at our hotel. We hope we will be able to welcome you back in near future. Sincerely,

8/10 Bagus

Frederick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was excellent, staff were really good. The rooms had a couple of cans of water still and sparkling, which was nice, and it was nice to have face cloths in the bathroom
Menginap 1 malam pada bulan April 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 9 Apr 2024
Dear Frederick,Thank you for your positive feedback. We're pleased to hear that you enjoyed our excellent breakfast, friendly staff, and the amenities in your room. We hope to welcome you back for another enjoyable stay. Sincerely

8/10 Bagus

Daniela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 10 Apr 2024
Dear Daniela,Thank you for choosing to stay with us. We're pleased to see from your score that you enjoyed a comfortable, smooth stay and we hope to have the opportunity to welcome you back again in the future. Kind regards

6/10 Cukup Baik

Fran

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
No es mala, pero no aparece en las fotos que es un hotel viejo en sus instalaciones y extremadamente pequeña la habitacion, esecifica que llevan cama grande y literal tuve que dormir en un catre por que no cupo ni la cuna de mi bebe, el personal es muy amable pero no regresaria por sus instalaciones.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 9 Apr 2024
Dear Fran,Thank you for your feedback. We apologize for any inconvenience caused by the size of your room. We appreciate your kind words about our staff's friendliness. We'll take your comments into consideration as we strive to improve our facilities for future guests. Sincerely

6/10 Cukup Baik

Cherylann

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Front desk staff had a very unpleasant attitude. After my 8 hr flight it was a lot to deal with. Overall the hotel stay was great once we got past the front desk monster.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 7 Apr 2024
Dear Cherylann, Thank you for choosing Hilton London Olympia and for graciously sharing your feedback with us. We are sorry to hear about your check in experience. We have shared your feedback with our Senior Management. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to provide you with an even more enjoyable experience.

6/10 Cukup Baik

Joanne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 7 Apr 2024
Dear Joanne, Thank you for choosing to stay at Hilton London Olympia and for sharing your valuable feedback with us. We are sorry to learn that we were unable to fully meet your expectations. Your feedback has been noted by our senior management team and we hope to have the opportunity to welcome you back again in the future for an improved stay. Sincerely Hilton London Olympia

10/10 Sangat Bagus

Anthony

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel, conveniently situated for bus and train, few minutes walk from London Olympia venue and Overground station.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 31 Mar 2024
Dear Anthony, Thank you for your 5 star review. We are pleased you had an enjoyable stay. We hope to welcome you back again for future trips to London.

8/10 Bagus

Kimaada

Disukai: Kebersihan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 31 Mar 2024
Dear Kimaada, Thank you for your feedback. We're pleased to see from your score that you enjoyed a smooth, pleasant stay and we hope to have the opportunity to welcome you back again in the future.

8/10 Bagus

Jo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 31 Mar 2024
Dear Jo, Thank you for your review. We are pleased you had an enjoyable stay. We hope to welcome you back again for future trips to London.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 27 Mar 2024
Dear Robert,Thank you for your kind review. We are pleased you had a wonderful stay and hope to welcome you back again in the future,

2/10 Sangat Buruk

Kelly

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Niet de standaard die je van een Hilton hotel zou verwachten. Het hotel is oud en in slechte staat. Bij aankomst in de kamer liep het water in de wastafel niet weg. Bedden zijn oud en slapen totaal niet lekker. Geen aanrader! Je betaalt te veel voor wat je krijgt
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 25 Mar 2024
Dear Kelly,Thank you for your review. We are sorry to hear you didn't enjoy your stay and that we failed to meet your expectations with the standard of room you received. Please be assured your comments have been discussed with our management team and will be addressed. We do hope this will not deter you from choosing Hilton again in the future.

6/10 Cukup Baik

GILLIAN

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 27 Mar 2024
Dear GillianThank you for your review. We are please you had a nice stay and hope you would consider us for future trips to London.

10/10 Sangat Bagus

Julie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were all fabulous nothing was too much trouble , breakfast was amazing and we were upgraded to that which was very much appreciated as I booked in a hurry not realising with my skim reading that it was a separate purchase !
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 25 Mar 2024
Dear Julie,We are delighted you enjoyed your stay and the wide choice on our breakfast buffet. Thank you sharing this kind review and we hope to welcome you again in the not too distant future.

10/10 Sangat Bagus

Laurent

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel very good located, personal dedicated to the visitors, very good breakfast, proper and well-equipped room, the fitness room could be larger but equipment is good
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 25 Mar 2024
Dear Laurent, thank you for your 5 star review. We are delighted to hear you enjoyed your stay and especially pleased to hear your feedback on our friendly and helpful team. Hopefully you will return for any future trips to London.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was ideal for my purposes. The immediate area was fairly quiet. The room was clean and reasonably spacious, though only one chair was provided when a second one was needed.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 12 Apr 2024
Dear David,Thank you for sharing your feedback. We're delighted to hear that you found the hotel conveniently located for your needs. We appreciate your suggestion regarding the additional chair and will consider it for future improvements. We hope to welcome you back again in the future. Sincerely

6/10 Cukup Baik

David

Disukai: Staf & layanan
Very dated and worn out for the price. There are better deals in the neighborhood. That part of the high Street is pretty dead after 9 o’clock, I would stay at Earls Court next time.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hilton Olympia Team pada tanggal 20 Mar 2024
Dear David, Thank you for your feedback. We regret to hear the room failed to meet your expectations for your stay. Your comments have been duly noted and shared with our senior management team to be addressed accordingly and we hope you will consider staying with us again in the future. Sincererly

8/10 Bagus

Regina

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
If it wasn't for Daniel, I would rate this visit much lower. I went against my initial thoughts on this property given some of the negative reviews pertaining to the property conditions - needs major improvement. Yes, they will hold your luggage should you arrive early, but you would have thought the decision would have been made sooner than an hour upon our noon arrival from out of the country that a room would have been requested for a room to be made available a bit sooner since the lobby did not have a lot of traffic. I do understand the 3:0'clock check-in policy, but then there is customer service. The clerk whom I will not name in hopes that they have learned from failing to properly communicate with the incoming clerk that our room was available, as he assured us he would keep us informed. We happened to go ask and was told our room was FINALLY available as we were rushing to get to a planned excursion. I was clearly not expecting the room conditions that we witnessed. Is this suppose to be a Hilton property??? We quickly learned that the sink would not drain properly, which prompted maintenance to bring in a suction vac that only made the room unbearable due to the sewage that had come up. The staff at the front desk sounded very concerned and Daniel, the manager, quickly jumped in and ensured that we were transferred to a more acceptable room and even helped us carry our luggage. His customer service skills were on point. Thanks again, Danielle!!!!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hilton London Olympia pada tanggal 19 Mar 2024
Dear ReginaThank you for your review. We are sorry to hear of the experience you encountered and the delay to your check in. This is not the service we pride ourselves on and will ensure this is addressed with our front office management team. On a more positive note, we are delighted our duty manager Daniel was on hand to help and ensure you enjoyed your stay.

8/10 Bagus

Bill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 12 Mar 2024
Dear Bill, Thank you for your feedback. We're pleased to see from your score that you enjoyed a smooth, pleasant stay and we hope to have the opportunity to welcome you back again in the future. Sincerely

10/10 Sangat Bagus

Christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 8 Mar 2024
Dear Christian,Thank you for sharing your feedback. We're delighted to see from your scores that you enjoyed a pleasant, comfortable stay and we hope to welcome you back again in the near future. Sincerely

4/10 Buruk

Jonathan

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Dans une chambre sentant la moisissure, lit avec des tâches, wc avec de l'urine , fenêtre qui ne se ferme pas....
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 5 Mar 2024
Dear Johnathan,Thank you for your feedback. We regret that we didn't have the opportunity to address this matter during your stay. We sincerely apologise as your experience doesn't align with the standards we pride ourselves on delivering. Please contact Expedia to allow us to discuss your stay further. Kind regards

8/10 Bagus

raymond

Disukai: Kebersihan, staf & layanan
Good and near comic con
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 4 Mar 2024
Dear Raymond, Thank you for your feedback. We are pleased to hear that you found our location by the Olympia exhibition centre convenient for accessing Comic Con. We hope to have the pleasure of welcoming you again in the future. Sincerely, Hilton Olympia

10/10 Sangat Bagus

Baita Bala

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast the restaurant the food
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 26 Feb 2024
Dear Baita Bala, Thank you for your feedback. We're delighted to hear that you enjoyed our in-house dining experiences and we hope to have the pleasure of welcoming you back again in the future. Best regards

10/10 Sangat Bagus

Jessie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No close to a tube station during the week but the buses are easy to navigate. Shower it a little weird as much of the water gets out since the glass doesn’t extend all the way. Breakfast is worth getting it included.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 23 Feb 2024
Dear Jessie,Thank you for your feedback. We are happy to see from your score that you enjoyed a plesant stay and found the breakfast to your liking. Your comments regarding the shower have been noted for improvements and we hope to have the pleasure to welcome you back again in the future. Sincerely

10/10 Sangat Bagus

Richard

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hilton London Olympia pada tanggal 20 Mar 2024
Dear Richard, thank you for sharing your review. We appreciate your 5/5/ rating and are delighted you enjoyed your stay. We all hope we can welcome you back again in the near future.

6/10 Cukup Baik

Lisbeth

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Hotellet er virkelig nedslidt og trænger virkelig til en kærlig hånd Der var sådan en tung indelukket lugt på værelset, hver dag når vi kom tilbage til vores værelse, var vi nødt til at åbne vinduerne Da vi kom var holderen til bruseren gået i stykker, den fik vi dog lavet, men måske de skal have nogle rutine tjek så de selv opdager det i stedet for gæsterne, som når at blive irriteret Morgenmaden var god, men de var alt for dårlige til at få fyldt op, hver morgen måtte vi og andre gæster spørge efter ting, og så stå og vente på at det kom Nogle gange var man nødt til at spørge 3 gange efter den samme ting
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 21 Feb 2024
Dear Lisbeth,Thank you for sharing your feedback. We apologise for the issues you encountered during your stay. We will address your concerns with our team to ensure improvements are made, particularly regarding room maintenance and breakfast service. Your comments are invaluable as we strive to enhance our guest experience. Sincerely

8/10 Bagus

margery

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Liked welcome and easy check in. Room was clean and mostly quiet. Restaurant was pleasant with friendly staff and we enjoyed our food. Hotel decor is a little dated and worn but our needs were met for a short stay .
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 19 Feb 2024
Dear Margery,Thank you for your feedback. We're delighted to hear that you enjoyed a pleasant and comfortable stay, finding your room to your liking. Your comments regarding the interior decor of the hotel have been noted for consideration and we hope to have the opportunity to welcome you back again in the future. Sincerely

6/10 Cukup Baik

Silvia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The room isn't that modern. It'd be important that the room becomes improved.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 16 Feb 2024
Dear Silvia,Thank you for your feedback. We regret to hear the room failed to meet your expectations for your stay. Your comments have been duly noted and shared with our senior management team to be addressed accordingly and we hope you will consider staying with us again in the future. Sincererly

10/10 Sangat Bagus

Katarzyna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome place to stay for a couple of days, either on business or with family. Great service and lavish breakfast.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 16 Feb 2024
Dear Katarzyna,Thank you for your feedback. We're delighted that you enjoyed a wonderful stay, finding the breakfast just to your liking. We look forward to welcoming you back again in the future for more memorable experiences. Sincerely

6/10 Cukup Baik

Stephen

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 16 Feb 2024
Dear Stephen,Thank you for your feedback. We see from your score that you experienced a plesant stay overall and we hope to have the opportunity to welcome you once again in the future for a further improved experience. Sincerely

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
En suosittele edes pahimmalle viholliselle
Huone ei ollut valmis 45 min jälkeen sisäänkirjautusmisajan. Huoneeseen kuului järkyttävä ilmastointilaitteet tai lämmittimen ääni (ylin kerros). Ikkunat olivat likaiset ja sängyn patja kauhea. Nukkuminen oli kauheaa. Hissit hitaat ja ahtaat. En suosittelisi kenellekään. Aamupala oli hyvä ja henkilökunta auttoi siellä hyvin. Tämä oli ainut plussa koko kokemuksessa.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 16 Feb 2024
Thank you for your feedback. We are pleased that you found the breakfast to your liking and felt accommodated by our team members during your stay. However, we regret to hear of the delay and inconveniences you faced with the room. Please accept our apologies, we have addressed this with the relevant departments and we appricated your understanding. We hope you will consider staying with us again for an improved experience. Sincerely

6/10 Cukup Baik

Hugo

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Een prima hotel. Redelijk ver weg van het centrum van Londen maar de prijs kwaliteit verhouding is goed. Voor 4 sterren is het onderhoud wat achterstallig en zijn de kamers wel toe aan een upgrade.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 15 Feb 2024
Dear Hugo,Thank you for your feedback. We're pleased to hear that you enjoyed an excellent stay. Your comments regarding the maintenance and room upgrades are appreciated and we will take them into consideration for future improvements. We hope to welcome you back for an even better experience. Sincerely

10/10 Sangat Bagus

Ali Bala

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The breakfast is fantastic the reception
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 13 Feb 2024
Dear Ali Bala,We're delighted to hear that you enjoyed a smooth, comfortable experiance during your recent stay, finding our breakfast offerings to your liking. We hope to have the pleasure of welcoming you back again in the future. Sincerely

10/10 Sangat Bagus

Verica, Årsta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 13 Feb 2024
Dear Verica,Thank you for your feedback. We're delighted to hear that you enjoyed a smooth, comfortable experiance during your recent stay and we hope to have the pleasure of welcoming you back again in the future. Sincerely

10/10 Sangat Bagus

Solveig

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hilton Olympia Team pada tanggal 13 Feb 2024
Dear Solveig,Thank you for your feedback. We're delighted to see from your scores that you enjoyed a smooth, comfortable experiance during your recent stay and we hope to have the pleasure of welcoming you back again in the future. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel was fine, polite and friendly staff. Hot water for a shower or bath didn’t seem very plentiful and took ages to come through. Rooms advertised as soundproofed but could clearly hear the children next door arguing
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 6 Feb 2024
Thank you for sharing your feedback. We're pleased to hear that our team made you feel well-accommodated during your stay. We apologise for any inconvenience you faced regarding the hot water and the soundproofing of your room. We have shared your experiance with our senior management team as they address these matters accordingly. We hope to have the opportunity to welcome you back again in the future. Sincerely

6/10 Cukup Baik

Daniel

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Bedroom walls very thin, I thought someone was in my shower when it was next door & single glassing to the front of the hotel so alot of street noise.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 5 Feb 2024
Dear Daniel,Thank you for your feedback. We regret to hear of the noise distances you faced in the room. Your comments and experiance have been shared with our senior management team to be investigated and addressed accordingly. We hope to welcome you back again in the future. Sincerely

8/10 Bagus

DOUG

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 5 Feb 2024
Dear DOUG,Thank you for your feedback. We're pleased to see from your score that you enjoyed a comfortable stay and we hope to have the opportunity to welcome you back again in the future. Sincerely

8/10 Bagus

Gareth

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All ok. Gym was a bit limited. Staff were great.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 1 Feb 2024
Dear Gareth,Thank you for your feedback. We're delighted to hear that you enjoyed comfortable stay feeling well accommodated by our team members during you stay. Your comments regarding the gym have been noted by our senior management team for future adjustments and we hope to have the pleasure of welcoming you back again in the future. Sincerely, Hilton Olympia

4/10 Buruk

Rhys

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Amazing or Awful staff - no inbetween
Let’s start with the bad - the receptionist when we checked us in stated we should upgrade for a fee as our room was ‘old’ and ‘dated’. I didn’t put the do not disturb sign on the door because we was heading out at 9:30, but didn’t expect to be woken up by housekeeping before that time. When we returned back, I went to get my luggage from the concierge but was left waiting for a while as he was texting on his phone. The positives - the breakfast staff were amazing, they are really passionate about their work, including the manager of the breakfast area. The breakfast offering is unbeatable. You won’t find a better breakfast at any other hotel. That’s the reason my review is still slightly positive. Would like to give them another chance as I’m a frequent traveler to London but can’t justify their prices if the result is poor customer service ( excluding the breakfast staff).
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The team at Hilton Olympia pada tanggal 30 Jan 2024
Dear Rhys,Thank you for your feedback. We sincerely apologize for the inconveniences you encountered during your stay, particularly with the check-in process and housekeeping's disturbance. Your comments have been shared with our team for immediate improvement. We're glad to hear that you enjoyed the breakfast experience and found our team members there accommodating. We hope we're able to welcome you back again in the future and provide you with the stay you deserve. Sincerely, Hilton Olympia

6/10 Cukup Baik

Kalle

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari The team at Hilton Olympia pada tanggal 26 Jan 2024
Dear Kalle,Thank you for your feedback. We're pleased to see from your scores that you enjoyed a comfortable stay overall. We hope to have the opportunity to welcome you back again in the future and provide you with an improved experience. Sincerely