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Ulasan untuk Mondrian London Shoreditch

5 out of 5
Mondrian London Shoreditch
45 Curtain Road, London, England

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 475 dari 715 ulasan" "
Penilaian 8 - Bagus. 168 dari 715 ulasan" "
Penilaian 6 - Cukup Baik. 42 dari 715 ulasan" "
Penilaian 4 - Buruk. 18 dari 715 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 715 ulasan" "

9,6/10

Kebersihan

9,0/10

Staf & layanan

9,2/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Heiko Schmidt pada tanggal 13 Mei 2024
Dear Andrew, Thank you for the 5 star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

8/10 Bagus

Lauren

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pros: location close to shopping and dining, close to tube/buses, pristinely clean room, great shower, nice in-room amenities, extremely comfy beds! Double “twin” beds are actually full-size. Cons: had a rough first few nights due to our room being over the hotel’s loading garage, loud middle of the night noise disrupted our sleep. Staff kindly switched our room which was much quieter. For a 5 star hotel, there should be more consideration around this. We also requested turn down service at check-in but never received it. Overall, a nice stay with nice staff and would recommend.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Heiko Schmidt pada tanggal 6 Mei 2024
Dear Lauren, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Lauren, Reno

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were AMAZING!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Heiko Schmidt pada tanggal 25 Apr 2024
Dear Lauren, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Dr Penny

Menginap 1 malam pada bulan April 2024
Tanggapan dari Heiko Schmidt pada tanggal 13 Mei 2024
Dear Dr. Penny, Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel and staff. Very comfortable. We truly enjoyed our stay
Menginap 6 malam pada bulan April 2024
Tanggapan dari Heiko Schmidt pada tanggal 25 Apr 2024
Dear Christna, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Raymond

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
love staying in for London.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 18 Apr 2024
Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable beds, good gym, easy 10 minute walk to train.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Heiko Schmidt pada tanggal 30 Mar 2024
Dear Amy, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Gregory, Spokane

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fabulous property and location
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Heiko Schmidt pada tanggal 20 Mar 2024
Thank you very much for your feedback,Gregory. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

6/10 Cukup Baik

Petra Angelika

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Room was quiet and clean. The assigned room had a steam shower that was not working but they changed our room quickly. The real disappointment was the breakfast. There was the same limited choice for all 5 days… no cereal, fruit cheese or jam. Since the restaurant is not operated by the hotel they charged us more than 5 pound service fee every day for a prepaid breakfast. I would not book the hotel again with an included breakfast.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Heiko Schmidt pada tanggal 20 Mar 2024
Dear Petra,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with management to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Audrey

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 21 Mar 2024
Dear Audrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Ryan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 16 Feb 2024
Dear Ryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location
Great location, lovely room and facilities. Friendly, helpful staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 11 Feb 2024
Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Spencer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 16 Feb 2024
Hello Spencer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Feb 2024
Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Harry

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Feb 2024
Dear Harry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Feb 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Andrew

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 11 Feb 2024
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Kind Regards,Heiko SchmidtAssistant Front Office Manager

8/10 Bagus

Mia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Feb 2024
Dear Mia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

2/10 Sangat Buruk

S

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Zero customer services skills
Staff would not permit me to use my laptop in the restaurant or have a meeting with a colleague despite staying in the hotel.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 21 Mar 2024
Dear S, Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Mondrian London Shoreditch pada tanggal 23 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely, Ava Hopewell Assistant Front Office Manager

10/10 Sangat Bagus

Sunny, Miami

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff! Beautiful hotel. Great location!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Jan 2024
Dear Sunny, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Sincerely, Heiko Schmidt

2/10 Sangat Buruk

James

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Double Charged at Check Out
The hotel was very nice. Unfortunately the stay was tainted by the front desk charging my credit card upon check out, even though I had prepaid in full. For a hotel of this level of supposed standards, I would expect a better level of training / customer experience than this for the price.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Heiko Schmidt pada tanggal 10 Jan 2024
Dear James, I can guarantee you that this is just a human mistake and does not reflect the high standard of service we are proud to offer to our guests.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

sarmed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love this hotel, the heated bathroom floors and steam shower option just what you need after long day exploring London in Dec
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 10 Jan 2024
Dear Sarmed, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

8/10 Bagus

Mallory

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay but the “courtyard view” was a view of a solid blank exterior wall and roof top equipment. The room was also near the elevators. Not ideal…
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 6 Jan 2024
Dear Mallory, Thank you for taking the time to share your feedback. Will keep a note on reservation and make sure you have a Superior Room the next time you visit us. We hope to welcome you back to our hotel very soon! Sincerely, Heiko SchmidtAssistant Front Office Manager

6/10 Cukup Baik

Kerryn, Berkeley vale

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
500 pound deposit for a prepaid room is way too high- mini bar is like a shop and is not needed Staff did not help much and for staying over Christmas, new years and our honeymoon nothing much was done from the hotel to us Our room also spelt like smoke a few nights
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 20 Mar 2024
Dear Kerryn,Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 29 Des 2023
Dear Hilary, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon!Sincerely, Heiko SchmidtAssistant Front Office Manager

10/10 Sangat Bagus

Ben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 19 Des 2023
Dear Ben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards, Heiko SchmidtAssistant Front Office Manager

6/10 Cukup Baik

Jonathan

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good bathroom. However, disturbed by noise coming from bar event downstairs until early hours. Need to decide whether they're a nightclub or a hotel first and foremost
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Heiko Schmidt pada tanggal 19 Des 2023
Dear Jonathan, Thank you for taking the time to tell us about your experience at Mondrian Shoreditch. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this was an exceptional circumstance and does not reflect the high quality of service we are so proud to provide. Rest assured that we are taking the appropriate measures to address the problem and all our efforts are concentrated on preventing future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heiko SchmidtAssistant Front Office Manager

8/10 Bagus

Jean-Claude

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotel tres bien quelques petits détails à améliorer miroir grossissant dans SDB fixé trop haut pour une femme de taille normale ( moyenne ) Pas de chausse-pied
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 10 Des 2023
Thank you very much for your feedback, Jean-Claude. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon!Kind regards,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Susanne

Menginap 2 malam pada bulan November 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 10 Des 2023
DearThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Miss C

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great room and hotel overall
Really lovely hotel, very comfy bed and nice bars/restaurants. Rooms styled really nicely and steam shower was great. Only negatives were that the toilet did not have a door or screen and the bathroom door doesn't lock so no privacy. Also the courtyard view ooks out onto the roof which is fine except it's covered in AstroTurf. Not very environmentally friendly - a living roof would be much more pleasant but just a small thing. Overall definitely recommend staying here
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 11 Des 2023
Miss C,Thank you very much for taking the time to share your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon.Kind regards,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Niclas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 14 Nov 2023
Dear Niclas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan November 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 8 Nov 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 8 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

2/10 Sangat Buruk

Jacqueline

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 14 Nov 2023
Dear Jacqueline,Thank you for sharing your experience at Mondrian Shoreditch London. I am sorry to read your experience with us did not meet your expectations. Please kindly email us at guestservices@mondrianshoreditch.com, as I would like to discuss your experience in more detail.Kind regards,Ava HopewellAssistant Front Office Manager

2/10 Sangat Buruk

Jacqueline

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 14 Nov 2023
Dear Jacqueline,Thank you for sharing your experience at Mondrian Shoreditch London. I am sorry to read your experience with us did not meet your expectations. Please kindly email us at guestservices@mondrianshoreditch.com, as I would like to discuss your experience in more detail.Kind regards,Ava HopewellAssistant Front Office Manager

4/10 Buruk

Lyle

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Poor, overpriced and facilities shut.
Check-in not available at specified time. Pool and rooftop shut for private event during stay which we weren’t advised of previously. Thumping music throughout whole day of event. Couldn’t rest. Staff inattentive to another guest in need of ambulance assistance in lobby during stay. Couldn’t arrange taxi transport on checkout. Spacious room but steam shower didn’t work. Overall lacklustre display for an expensive highly rated hotel. Stay at your own risk.
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Jan-Kristian

Menginap 2 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 4 Okt 2023
Dear Jan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Kam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 4 Okt 2023
Thank you Kam for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Elizabeth

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 4 Okt 2023
DearThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Ayesha

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I will definitely stay here again, clean, friendly and helpful staff. Great property to walk and explore as well as close to many food options. The only reason I didn’t give it a 5 is because there is no area on the rooftop to just sit and relax as a guest. You must either be in swimwear or deal with the not so nice rooftop restaurant staff who won’t let you just sit and enjoy the view.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 4 Okt 2023
Thank you Ayesha for taking the time to leave such a great review of our hotel! I am happy to know that you enjoyed your stay and will be passing your feedback along to our rooftop team to ensure we continue to improve the quality of service we are so proud to provide our guests. We hope to host you again very soon for another lovely experience.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Top quality
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 10 Sep 2023
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Ravandeep

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Really nice place. Amazing rooms and bar. Just had one really rude member of staff at Laurels which put a damper on the stay. Really rude, no smiles, no manners. Awful. Rest of the staff were fine though.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 9 Sep 2023
Dear Ravandeep,Thank you for taking the time to share your feedback. I am delighted to know you enjoyed our rooms and hotel bar Christina's during your time with us.While I wish you had a better experience at Laurel's on the Roof, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Maria Jose

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 9 Sep 2023
Dear Maria Jose,Thank you for the great review. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Caroline

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 9 Sep 2023
Dear Caroline,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Penelope

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 9 Sep 2023
Thank you Penelope for the great review! We hope to welcome you back to Mondrian Shoreditch soon.Kind regards,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Judith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 9 Sep 2023
Dear Judith,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

irene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nearly perfect! I loved this property and all its amenities. It’s quite unassuming and has lots to offer and quite convenient to everything. The only ask… you NEED more hooks in the bathroom. One towel hook doesn’t cut it if there is more than one person staying in the room. Small detail, but necessary. Otherwise, I’ll be back!
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 24 Agu 2023
Dear Irene,Thank you for taking the time to leave such a great review of our hotel! I am happy to know that you enjoyed your stay and appreciate your feedback regarding the bathroom hooks. I will pass this on to our engineering team. We hope to host you again very soon for another lovely experience.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 Bagus

Harriet

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great hotel with lovely rooms, very comfortable.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 24 Agu 2023
Dear Harriet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 Sangat Bagus

Laurie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful! Gentleman at front desk who worked mornings, long hair, was spectacular! He answered ALL of my London tourist questions! Charming! Women cleaning rooms were just lovely! Delightful experience! Will highly recommend!
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Mondrian London Shoreditch pada tanggal 24 Agu 2023
Dear Laurie,Thank you very much for taking the time to write about us.Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. I will pass on your praise to the receptionist mentioned!We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon!Kind regards,Ava HopewellAssistant Front Office Manager