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Ulasan untuk Mornington Victor Hotel London Belgravia

4 out of 5
Mornington Victor Hotel London Belgravia
51 Belgrave Road, London, England

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 156 dari 740 ulasan" "
Penilaian 8 - Bagus. 281 dari 740 ulasan" "
Penilaian 6 - Cukup Baik. 183 dari 740 ulasan" "
Penilaian 4 - Buruk. 76 dari 740 ulasan" "
Penilaian 2 - Sangat Buruk. 44 dari 740 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

6,8/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Boguslaw

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Andy pada tanggal 22 Apr 2024
Dear Boguslaw.Thank you very much for your review and the high score.We hope to see you again soon.Andrey, the front desk

6/10 Cukup Baik

Tina

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Nice location, rooms were clean but very small. No hot water to shower in the morning. The only way to get a hot shower was if you showered in the middle of the afternoon or very late in the evening. The staff didn’t seem to care when you asked if they could check why there wasn’t hot water. We were traveling with two other couples and we had to let each other know when we were showering. The gentlemen who was at the front desk when we arrived at the hotel was very rude and didn’t want to be bothered. He was also the same gentlemen that was there when we checked out. He was the same staff member that we complained about the hot water to. They ran out of hand towels and tissues. Had are room cleaned but they didn’t change the sheets the entire time we were there. Hopefully they get things fixed and better staff so when guests want to return to London they would choose the same hotel.
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Andy pada tanggal 11 Apr 2024
Dear Tina,Thank you very much for your feedback.We do apologise for the lack of hot water during your stay, but we want to assure you, when one of our staff members went into your room, there was hot water and it takes a bit of time for it to adjust the temperature.We hope you give us another chance to accommodate you in the future.Andrey, the front desk.

6/10 Cukup Baik

Andrea

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Andrey pada tanggal 11 Apr 2024
Dear Andrea. Thank you very much for your feedback, we will use it to improve our services for the future visits. We hope to accommodate you again on your next visit to London. Andrey, the front desk

10/10 Sangat Bagus

Andrea

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Andy pada tanggal 25 Mar 2024
Dear Andrea.Thank you very much for your review.We hope to welcome you again soon.

8/10 Bagus

Shaun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Luigi pada tanggal 23 Mar 2024
Dear Shaun,Thank you for your review! We're delighted to hear that you found our hotel's location ideal for your stay. Whether you're exploring the vibrant city centre, enjoying nearby dining options, or simply taking in the local sights, we're thrilled that our location contributed to your memorable experience. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another fantastic stay. Thank you for choosing our hotel!.Kind Regards.

6/10 Cukup Baik

Trevor, Kelowna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is in a great neighborhood close to Buckingham Palace and it is quite nice however we found that both our toilet and bathroom sink faucet were loose and the shower drain does not drain as quickly as the shower head water pressure supplies the shower so you very quickly risk overflowing the shower basin - maybe this was done by design so as to prevent long showers and help preserve the available hot water but you literally have to shut the water off every 30 seconds to allow the basin to fully drain.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 22 Mar 2024
Dear Trevor,Thank you kindly for taking the time to share your experience with us.My apologies that there were some minor issues with the shower and can assure that we will look into this to ensure its resolved.We are very grateful for your feedback and hope that we will have the pleasure of welcoming you to the hotel once again.Kind regards,Silvija

8/10 Bagus

Benjamin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Beautiful interiors and helpful staff. Window had a slight opening at all times (even when properly closed) so it was a bit drafty and sounds from outside were loud. But it's an older building, so this might be expected, just bring earplugs. Overall highly recommended as the transport options nearby and walking distances to hotspots are fantastic.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 11 Mar 2024
Dear Benjamin,Thank you kindly for taking the time out of your day to share your feedback with us.I am delighted to read that while you had a minor issue with a window if did not cause a major inconvenience and you had a pleasant stay with us overall.We do hope that we will have the pleasure of welcoming you to the hotel once again.Kind regards,Silvija

10/10 Sangat Bagus

Natsumi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 16 Feb 2024
Dear Natsumi,Thank you kindly for taking the time out of your day to share your review and we are hoping to welcome you to the hotel once again.Kind regards,Silvija

8/10 Bagus

denis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Consigliato
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Andy pada tanggal 6 Feb 2024
Dear Denis,Thank you very much for your review and the high score.We hope to welcome you again soon.Andrey, the front desk

8/10 Bagus

Neil

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Good hotel. Nothing special. Clean and tidy just as you’d want. The only complaint was how hot the room was. The air conditioning helped but was noisy.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 27 Jan 2024
Dear Neil,Thank you to give us a feedback.Kind Regards, Nicole

10/10 Sangat Bagus

Kurt Wilfred

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice,quiet,short distances to many famous London sights
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 22 Jan 2024
Dear Kurt,Thank you kindly for taking the time to leave us a review.Kind regards,Silvija

6/10 Cukup Baik

MIN JAE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 22 Jan 2024
Dear Min Jae,Thank you kindly for taking the time to leave us a review and my apologies that your stay did not fully meet your expectations.Kind regards,Silvija

2/10 Sangat Buruk

Alexis

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Déception compléte
Trés mauvaise expérience ! Personnel de l'hôtel trés agréable et pro en revanche. Première chambre les toilettes l'eau ne s'écoule pas, une odeur noséabonde dans le couloir. On nous change de chambre le lendemain. Deuxième chambre pas d'eau chaude pendant 2 jours/nuits, obligé de se laver a l'eau froide, eau tiède la derniere nuit. Informations transmises a l'accueil qui prend bien note et la responsable doit selon eux nous revenir pour faire un geste commercial. Sur place nous avons était cool et pas fait de bruits. Jamais eu de retour de la responsable pour un remboursement malgrés l'engagement du personnel a le faire et malgrés mes relances !
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 22 Jan 2024
Dear Alexis,Thank you for your review.My apologies that your stay did not meet your expectations and the complain has not be passed over accordingly.I can assure that we will take your feedback into consideration to improve our services and communication.Kind regards,Silvija

6/10 Cukup Baik

M

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Reasonable for new years eve stay.
Lovely hotel, but no hot water both mornings, i took a shower. When i told reception, they didnt seem surprised and said to wait 30 minutes for the water to heat up. Constant Load humming sound on the lower ground floor. This could be disruptive, for light sleepers. Luck for me, it was no issue. Loved the large bath towels, and room was nice for a short stay.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Guest,Thank you for taking the time to leave us a review. We are sorry that you had a problem with hot water. We are doing everything we can to resolve the problem. We hope you will give us another chance to stay with us.Kind regards, Nicole

2/10 Sangat Buruk

Paul

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 22 Jan 2024
Dear Paul,Thank you for your review and my apologies that your stay did not meet your expectations.Kind regards,Silvija

8/10 Bagus

JAE MYEONG

Disukai: Kebersihan, kenyamanan kamar
화장실이 좁은 편이었어요. 교통은 좋아요.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari nicole pada tanggal 3 Jan 2024
Dear Jae, Thank you for taking the time to leave us a review.Kind Regards, Nicole

10/10 Sangat Bagus

Osman

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Osman,Thank you for taking the time to leave us a score.Kind Regards, Nicole.

8/10 Bagus

Hugo Miguel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Je recommande, l’établissement est génial.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Hugo,Thank you for kindly leaving a review and rating.Kind regards, Nicole

8/10 Bagus

Agnes

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Så bra, väldigt nöjd. Stannade där 3 nätter bra avstånd till allt!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Agnes,Thank you for taking the time to leave us a review. We hope to welcome you back to our hotel in the futureKind Regards, Nicole

8/10 Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Amy,Thank you for kindly leaving a score.Kind regards, Nicole

10/10 Sangat Bagus

Carsten

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Carsten,Thank you for leaving us a score.Kind Regards, Nicole

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Amy,Thank you for kindly leaving a score.Kind Regards, Nicole

8/10 Bagus

Oda

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Oda,Thank you for taking the time to leave us a rating.Kind Regards, Nicole

8/10 Bagus

Marc

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Mark,Thank you for taking the time to leave us a rating.Kind Regards, Nicole

8/10 Bagus

Matilda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Matilda,Thank you for taking the time to leave us a rating.Kind regards, Nicole

2/10 Sangat Buruk

JULIE

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No Room on Arrval
Arrived at Hotel to find the room we had booked wasn't available (mysterious kleak just before we arrived!!). We were told no other rooms were available, so we would have to stay at their sister Hotel. We were left to find our own way there, although to be fair this wasn't far. The room we were given in this "sister" Hotel was very small and we were kept awake all night by the air conditioning. I believe this chain just over book rooms in both their Hotels and you have to make do with what you get on arrival
Menginap 1 malam pada bulan November 2023
Tanggapan dari Andy pada tanggal 4 Des 2023
Dear Julie.Thank you very much for your feedback and we do apologise for any inconvenience you may have faced on the day of the arrival.We did have a leak that day due to a rainfall in the evening and unfortunately, it happened to the room you were supposed to be staying in, which was the event we couldn't control.However, it said that you were happy with the room you were provided in our sister property and the receptionist on duty that day printed out a clear directions to our sister property, which is located only within 2 minutes walk from us. If you do have any questions, please feel free to contact us.Kind regardsAndrey, the front desk

10/10 Sangat Bagus

Cory

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
👍
Menginap 1 malam pada bulan November 2023
Tanggapan dari Andy pada tanggal 4 Des 2023
Dear CoryThank you very much for you feedback and the high score.We hope to see you again in the future.Kind regards Andrey, the front desk

10/10 Sangat Bagus

Anumay, Champaign

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location and service!
Menginap 5 malam pada bulan November 2023
Tanggapan dari Andy pada tanggal 4 Des 2023
Dear Anumay Thank you very much for your positive feedback.We do hope to welcome you again in the future.Kind regardsAndrey, the front desk

10/10 Sangat Bagus

P

Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 3 Jan 2024
Dear Guest,Thank you for taking the time to leave us a rating.Kind Regards, Nicole

8/10 Bagus

Madison

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 27 Nov 2023
Dear Madison, Thank you for the score. We hope to welcome you back to our hotel in the future.Kind regards, Nicole

10/10 Sangat Bagus

JOSE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 15 Nov 2023
Dear Jose,Thank you for taking the time to share your review with us and we do hope to welcome you to the hotel once again.Kind regards,Aretha

10/10 Sangat Bagus

Victor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 27 Nov 2023
Dear Victor,Thank you to give us a score.Kind regards, Nicole

10/10 Sangat Bagus

Anne-Marthe

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 10 Nov 2023
Dear Anne ,Thank you for taking the time to share your review with us and we do hope to welcome you to the hotel once again.Kind regards,Aretha

8/10 Bagus

Craig

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk staff was good. Close to tube and restaurants.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Front Desk pada tanggal 5 Nov 2023
Dear Craig, Thank you kindly for taking the time to share your review with us and we do hope to welcome you to the hotel once again. Kind regards, Aretha

10/10 Sangat Bagus

Jeff, Santa Fe

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
elevator means folks with mobility issues might want to think twice.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Tyrease pada tanggal 30 Okt 2023
Hi there,We are glad you had a good stay, unfortunately an elevator is something we aren't able to add into our hotel at the moment, but we appreciate the feedback.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Front Desk pada tanggal 27 Okt 2023
Dear Guest,Thank you kindly for taking the time to share your review with us and we do hope to welcome you to the hotel once again.Kind regards,Silvija

4/10 Buruk

Ali

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari nicole pada tanggal 23 Okt 2023
Dear Ali, thanks for the score even if it is low, we hope you will give us another chance to stay with us.Kind regardsFront Office

6/10 Cukup Baik

Lauren

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Room was dirty and the property was generally poor value for money.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 11 Okt 2023
Dear Lauren, please accept our apologies regarding the cleaning not being done properly. But I kindly remind you that there were no complaints reported during your stay and upon departure you gave a score of 8\10.We hope you will give us another chance in the future to stay with us again.Kind Regards, Nicole

8/10 Bagus

JEROME

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Andy pada tanggal 12 Okt 2023
Dear Jerome.Thank you for the positive feedback and the high score.We hope to welcome you again very soon.Kind regards Andrey, the front desk

8/10 Bagus

JEANNE, DAVENPORT

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was nicely renovated with modern finishes. The staff was nice. There was no elevator but they were able to give a room on the main floor. It did have 2 steps down into the sleeping area from the bathroom but other than that it was great.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Front Desk pada tanggal 11 Okt 2023
Dear Jeanne,Thanks for sharing your feedback.We are very pleased that you were not given a room that was too far away with many stairs according to our availability. We hope to welcome you back to our hotel again in the future.Kind Regards Nicole

10/10 Sangat Bagus

Julie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay for all the tourist attractions!
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari nicole pada tanggal 11 Okt 2023
dear Julie,Thank you for your rating, we hope to welcome you back to our hotel in the future.Kind Regards, Nicole

6/10 Cukup Baik

Philip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
3/10
On arrival the receptionist was polite and friendly . The whole property was clean &well presented . The only disaster was the awful bed , it didn’t seem to be level hence we felt like we were going to roll out ! The shower was far to small -the shower head had no pressure & it flooded on the floor . To be told there was problems with the drain . If this was the case why wasn’t it sorted ?
Menginap 2 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 6 Okt 2023
Dear Philip,Thank you for your feedback.we are sorry that you didn't have the stay you expected at the Hotel.I can assure you that the issues mentioned in your review have indeed been resolved and we do hope to welcome you to the hotel once again to receive another opportunity in providing a better stay than the last.Kind regards,Reception

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely stay once again, I have also stayed in their sister hotel nearby. Air con was fab and room was spotless, quiet and comfortable.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 1 Okt 2023
Dear Guest, thank you for your feedback, we are happy that you had a lovely stay.looking forward to welcoming you again in the near future.Kind regards,Jessica - Receptionist

10/10 Sangat Bagus

matthew

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 11 Okt 2023
Dear Matthew,Thank you for your rating, we hope to welcome you back to our hotel in the future.Kind Regards, Nicole

10/10 Sangat Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Welcoming helpful staff, room was cleaned every day, great location!
Menginap 3 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 28 Sep 2023
Dear Mark,Thank you for give us a feedback. We are pleased that you enjoyed your stay with usWe hope to welcome you back to our hotel in the future.Kind Regards, Nicole

10/10 Sangat Bagus

Tommie

Menginap 3 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 11 Okt 2023
Dear Tommie,Thank you for your rating, we hope to welcome you back to our hotel in the future.Kind Regards, Nicole

10/10 Sangat Bagus

mark

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely clean hotel. Comfy beds and good pillows!
Menginap 1 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 7 Okt 2023
Dear Mark,Thanks for sharing your feed back with us. We hope to welcome you again to our hotel.Kind Regards, Nicole

8/10 Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Solid stay, clean.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 6 Okt 2023
Dear Paul,We are happy that you had a good stay with us.Looking forward to welcoming you next time soon.Kind regards,Jessica

10/10 Sangat Bagus

Kieran

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were friendly and welcoming, had zero issues. Perfect for a short break.
Menginap 1 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 14 Sep 2023
Dear Kieran,Thank you kindly for sharing your feedback with us.We hope to be able to welcome you back to our hotel.Kind Regards, Nicole

10/10 Sangat Bagus

Ole Ray

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This hotel pleasantly surprised me! Very good-service lady who checked me in at the reception, the rooms are clean and pretty and there is also VERY good aircondition. The bathroom was a bit small, but for the price, convenience and overall experience - highly recommended👍 area is also very good
Menginap 1 malam pada bulan September 2023
Tanggapan dari nicole pada tanggal 14 Sep 2023
Dear Ray,Thank you kindly for sharing your feedback with us.We were very pleased that you had a good time with usWe hope to be able to welcome you back to our hotelKind Regards, Nicole