2/10 Sangat Buruk
Yesenia
Bepergian bersama teman
31 Mei 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recently stayed at Buenaventura Grand Hotel and Great memories in Puerto Vallarta, expecting a nice and peaceful getaway, but unfortunately, my experience was far from pleasant. To begin with, the room, which was supposedly "honeymoon suite," was anything but romantic. The view was terrible – instead of a beautiful ocean vista, we were treated to the sight of the roof of the spa. The room itself was poorly maintained, with a loud air conditioning unit that made it difficult to sleep at night. The in room “mini bar” concisted of four sodas, two waters and two light beers. Far from a mini bar. We only ate three times at the resort due to the lackluster flavor of the food the buffet had to offer. The sunset restaurant dinner option ( reservations only) was not good. Leaving us to venture out to the downtown restaurants. Room service was available 24 hrs a day however, there was a service charge attache d for every order. You are not able to charge anything to the room everything is paid upfront IE: specialty food at restaurants, room service and gift Shop items. The pool area was another major letdown. It was extremely crowded, making it impossible to find a spot to relax. The pool itself was smaller than advertised, which only exacerbated the overcrowding issue. Noise levels were unbearable throughout our stay. The hallways were constantly filled with loud conversations and running children, making it impossible to enjoy any peace an any peace and quiet.
Yesenia
Menginap 3 malam pada bulan Mei 2024