Pemandangan kota

Ulasan untuk Hotel Spero at Union Square

4 out of 5
Hotel Spero at Union Square
405 Taylor St, San Francisco, CA

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 658 dari 1002 ulasan" "
Penilaian 8 - Bagus. 226 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 66 dari 1002 ulasan" "
Penilaian 4 - Buruk. 22 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 1002 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

8,4/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Cara

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
This hotel is lovely and smells divine. The rooms are nice and clean and remind me of hotels in the French Quarter. However, the area around the hotel is not safe, it’s scary, sirens blare constantly, people doing drive on the sidewalk just a few steps from the entrance of the hotel. Again, the hotel is great, it’s the area. If you do stay here, have a Lyft or Uber take you where you want to go and do not walk around in this area!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 28 Mei 2024
Cara,Thank you for your feedback. It's wonderful to hear you enjoyed the ambiance and cleanliness of the rooms. While the surroundings posed some concerns, we appreciate your advice for other travelers. We hope you had a pleasant stay overall and that you will consider giving the area another chance in the future.

10/10 Sangat Bagus

Evy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The customer service was excellent. I asked if they know where I can get hot water and they gave me kettle. Also the place is very clean and near every shopping center. The parking is bit expensive, about $50 a night but understandable since we stayed in the city.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Sungmin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
okay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 28 Mei 2024
Sungmin, thank you for sharing your thoughts. We hope you enjoyed your stay at Hotel Spero and look forward to welcoming you back again soon!

6/10 Cukup Baik

Boune

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property is clean, staff is nice but they need to check theirs AC and Heating They put me in the room that is no heat Room 1711 I called front desk they changed the room for me from 1711 to room 201 but handy cap room this is 10:15 pm
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 28 Mei 2024
Boune, thank you for your feedback. The cleanliness of the property and friendly team members are high priorities. It is good to hear they could assist you by moving you to another room. Your comments regarding the AC and heating will certainly be reviewed to improve future stays. We appreciate your insights and hope to see you again.

10/10 Sangat Bagus

angel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is really nice, the tv signal is not always the best picture
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 27 Mei 2024
Angel, thank you for your feedback! We're pleased that you enjoyed your room at Hotel Spero. Your comment about the TV signal is appreciated, and we'll look into it. We hope to welcome you back soon!

8/10 Bagus

Sean

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Too bad the city is a dump. Dirtiest city I’ve ever seen. Homeless and junkies everywhere as well.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Sean, thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay at Hotel Spero. We acknowledge your concerns about the surrounding area, and we hope this did not detract too much from your overall experience. Should you choose to visit again, our team members will be delighted to welcome you back.

10/10 Sangat Bagus

DUSTIN

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thanks for the perfect rating, Dustin!We're pleased to hear that you have fully enjoyed your stay at Hotel Spero, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Cukup Baik

Lawrence

Disukai: Staf & layanan
The bathroom was situated so that the toilet was almost impossible to use, otherwise the hotel room was nice and comfortable.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Lawrence, thank you for sharing your experience. It is wonderful to know that you found the room to be nice and comfortable. We regret that you found the bathroom setup inconvenient. Your feedback is valuable and helps us improve. We hope to have the opportunity to serve you better in the future.

10/10 Sangat Bagus

Kevin, Edmonton

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One block one way homeless everywhere otherwise great value and nice hotel.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Kevin, thank you for sharing your experience at Hotel Spero. It's great to hear that you found our hotel to be of excellent value and enjoyed your stay. We're glad you appreciated the quality of our accommodations. We hope to welcome you back soon!

8/10 Bagus

Andrew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel. No parking. Awful coffee.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Andrew, thank you for your feedback. Hotel Spero is glad you enjoyed your stay with us. We appreciate your comments and will consider them for future improvements. We're looking forward to welcoming you back.

10/10 Sangat Bagus

Pattie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love the uniqueness of the property and the staff was superb 👌
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Pattie, thank you for taking the time to share your experience at Hotel Spero. The team members are thrilled to hear you loved the uniqueness of the property and found the service superb. We look forward to welcoming you back soon!

6/10 Cukup Baik

Brenda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The bed was very uncomfortable. The location was good but there was not a lot of security. No key required for entry or to get to the floors.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Brenda, thank you for sharing your thoughts. It is good to hear that you liked the location. We appreciate your feedback about the security and will look into ways to improve it. Your comments about the bed will also be reviewed. Your input is valuable to us. Safe travels!

8/10 Bagus

Dominic Justin

Disukai: Staf & layanan, kondisi & fasilitas properti
Loved how we could check in early
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Dominic, the team is delighted to hear that you appreciated the early check-in process at Hotel Spero. We're looking forward to welcoming you back soon!

10/10 Sangat Bagus

Dana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Nicer than expected. You must pay for outside property parking garage
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Dana, thank you for your positive feedback! The team at Hotel Spero is delighted to hear you had a better-than-expected stay. For convenience, detailed parking information is available to help guests plan accordingly. We hope to welcome you back soon!

6/10 Cukup Baik

Patrick, Montreal

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
No coffee in the room, no water. Area very sketchy. Never again.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
Patrick, thank you for sharing your feedback. Your insights regarding the amenities and the surrounding area are valuable. It is disappointing to hear your experience did not meet your expectations. Your input will help us improve for future guests. Safe travels.

10/10 Sangat Bagus

travis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff and hotel were remarkable 👌 absolutely loved my stay. The folks around the corner in tenderloin I can imagine are scary for some. I personally ran into nothing but wonderful people and also the homeless. Drugs and such are prevalent.. so dont poke the bear we say in Montana 😉
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Travis, Hotel Spero is thrilled to hear you had an amazing stay and found our team remarkable! It's wonderful you encountered friendly individuals in the area and had a positive experience. We hope to welcome you back soon for another enjoyable visit.

10/10 Sangat Bagus

Cameron, New York

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great price and amazing service. Was traveling with my pet and the front desk clerk went out of his way to find me the best option for me and my cat! Loved the modern rooms as well and the historic feel of the lobby!
Tanggapan dari Customer Service pada tanggal 17 Mei 2024
Cameron, thank you for your wonderful feedback! Hotel Spero is delighted that you enjoyed the modern rooms and the historic atmosphere of the lobby. Our team members are always willing to go the extra mile to ensure you and your pet have a comfortable stay. We're looking forward to welcoming you back!

10/10 Sangat Bagus

Bruce

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
It was near Union Square, great loction
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Bruce, thank you for sharing your experience at Hotel Spero. We're thrilled to know that you appreciated our prime location near Union Square. We look forward to welcoming you back the next time your travels bring you to the area.

10/10 Sangat Bagus

PHIL

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Couldn't have asked for more. Near my girl's place, where I actually stayed the night. Wink-wink
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Phil, we are delighted to hear that Hotel Spero met and exceeded your expectations! Being conveniently located near your desired destinations is always a bonus. We hope to be your choice again when your travels bring you back to the area. Safe travels!

10/10 Sangat Bagus

Douglas

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Habían cosas en el closet
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Douglas, estamos encantados de que haya disfrutado de su estancia en el Hotel Spero. Su comentario sobre artículos que se dejan en el armario se toma seriamente en consideración. Los miembros de nuestro equipo están comprometidos a brindar un espacio personal tranquilo. Servirle nuevamente sería un gran placer.

10/10 Sangat Bagus

JIN

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
tidy and safe
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
JIN, it's pleasing to hear that you recognized Hotel Spero's commitment to maintaining a clean and secure environment. Thank you for sharing your thoughts, and we hope to welcome you back soon!

4/10 Buruk

Christin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Bed was very uncomfortable; very worn in. We stayed in a suite and it didn’t not resemble the pictures. Missing all of the colorful accent pillows and decor. Walls were thin s d could hear walking above us and banking next to us. Bathroom had no real counter space and towel hook was broken.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Christin, we regret to hear of your less than satisfactory experience. It's disappointing that the suite didn't meet your expectations and we apologize for any disturbances you experienced. Our intention is always to present our rooms accurately and ensure comfortable furnishings. We also understand the importance of adequate counter space in the bathroom and will certainly look into your comments. Thank you for sharing your feedback as it aids in our continuous improvement.

10/10 Sangat Bagus

Will

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Such a clean and pleasant stay!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Will, thank you for sharing your positive comments! We're delighted to know that your stay at Hotel Spero met your expectations with our pristine premises and enjoyable atmosphere. We hope to welcome you back soon for another fantastic experience!

8/10 Bagus

Yu-er

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room is clean and cute. Staffs are friendly and helpful. Convenient location but it’s very close to the sketchy part of the city. Definitely not recommend for solo woman travelers who don’t know the area. Not a place you can walk around and enjoy the city comfortably. I travel with my mom and sister, have to Uber everywhere from and to the hotel.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Yu-er, thank you for taking the time to share your experience at Hotel Spero. We're glad you found our rooms to be well-maintained and the team members helpful. We acknowledge your concern about the neighborhood. While our location allows for easy access to various city attractions, we understand and respect the need for everyone to feel comfortable while exploring. We encourage our guests to use transport services for convenience especially when new to the area or unfamiliar with city navigation. We hope that your overall stay was enjoyable and look forward to welcoming you and your family back soon.

10/10 Sangat Bagus

David

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always love saying here
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
David, thank you so much for your loyalty to Hotel Spero. We're thrilled to hear that you always enjoy your stay. Looking forward to welcoming you back.

10/10 Sangat Bagus

Stacey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Knowing rooms in SF are small and since we were staying for several days we booked a suite at the Spero. It’s always nice having a space separate from where you sleep. It was perfect! And you can’t beat the price! As others have said, just make sure you walk towards Union Square and not towards the Tenderloin …we felt perfectly safe, even late at night.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Stacey, we are thrilled to hear you enjoyed your stay at the Hotel Spero. Our suites are indeed designed with comfort and space in mind to enhance your San Francisco experience. We're pleased our pricing also met your expectations. It's wonderful to know you felt perfectly safe, even during late-night strolls. We look forward to welcoming you back for another memorable stay.

10/10 Sangat Bagus

Felisha, Los Angeles

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Honestly there was slight mishaps at the start of the stay but the staff handled it very well along with the manager when he was made aware during the day since the issue happened at night time. Really nice hotel. Honestly the only downside is their parking. There is a parking structure next door that's pretty costly but has in & out privileges so makes it a little better.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Felisha, it's fantastic that you appreciate the way our team members, including the manager of Hotel Spero, resolved your initial concerns and contributed positively to your stay. We're pleased that you found our hotel appealing. Regarding parking, we continue to explore options to enhance convenience while taking into account the prime location. Looking forward to hosting you again for another enjoyable stay.

8/10 Bagus

Yandira, White Plains

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Yandira, thank you for choosing Hotel Spero and rating your stay. We're thrilled to know that you had a good experience. We're looking forward to hosting you again in the future.

10/10 Sangat Bagus

Lyudmila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great price, great place with awesome location. Room was clean, it was very quite stay. Close to shopping amd food option. Parking is available next door, paid $100 for 48 hours. Some homeless people noted through out the shopping area and hotel, but thats states problem not hotels. Over all it was a great stay.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Lyudmila, your kind words about Hotel Spero are appreciated. We're glad to know you found our location, cleanliness, and pricing to your satisfaction. Our proximity to shopping and dining options is a bonus we're glad you enjoyed. We're sorry about your experience in the neighborhood, but we're glad it didn't take away from your stay at our property. Overall, we're thrilled you had a great stay. Looking forward to offering you another wonderful experience on your next visit.

10/10 Sangat Bagus

Rosie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Rosie, thank you for choosing Hotel Spero and taking time to rate us on Expedia. We're thrilled that you had a positive experience. We hope to have the pleasure of welcoming you back on your next visit.

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
James, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Spero!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thank you for the 5 out of 5 rating, Michael!We're thrilled to see how much you enjoyed staying at Hotel Spero. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Sangat Bagus

MJ

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 18 Mei 2024
MJ, thank you for your review. The team at Hotel Spero is delighted to know you had a wonderful experience. We hope to welcome you back again soon!

8/10 Bagus

Johnny

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel and room itself was beautiful. My City view overlooked dirty streets and homeless.
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Johnny, it's great to read that you found the aesthetics of Hotel Spero appealing. We regret if the city view from your room wasn't up to your expectations, and regret any concerns you may have had about the outside environment. Your comments are valued and we hope to have the chance to serve you again soon.

10/10 Sangat Bagus

Szandra, Old Greenwich

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful & comfortable room with a small dining table (which also makes a great work desk), a fridge, and ample light. The staff is amazing and the gym has a peloton bike, many other cardio machines and hand weights.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Szandra, we're thrilled to hear the layout of your room at Hotel Spero truly suited your needs, enhancing both comfort and productivity. It's encouraging to learn that our team members and fitness amenities, including our Peloton bike, contributed to a memorable stay. We look forward to welcoming you back for another wonderful experience.

10/10 Sangat Bagus

Vincent

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was excellent. I just didn't feel safe at night in the area.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Vincent, it's wonderful to hear that you appreciated the excellence of Hotel Spero. Your feedback regarding the surrounding area at night is taken into serious consideration, as the comfort and safety of our guests are paramount. Thank you for sharing your experience, and we hope to welcome you back under even more satisfying circumstances.

10/10 Sangat Bagus

Jason

Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Jason, thank you for your excellent rating! Your feedback is greatly appreciated, and the entire team at Hotel Spero is delighted to know you had a superb experience. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Patti

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Patti, thank you for your excellent rating of Hotel Spero! The team is delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Sangat Bagus

savannah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Savannah, it's wonderful to see your perfect score after staying at Hotel Spero. Our team appreciates the support and we look forward to welcoming you back for another exceptional stay. Your satisfaction means the world to us!

10/10 Sangat Bagus

Igal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the hotel - it looks great, it is very clean, the staff is fantastic. The room is cozy and pleasure to stay in; the bed is very comfortable; everything is very clean. Enough storage; there is a safe and a fridge; the view from our 17 floor room was amazing
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Igal, thank you for taking the time to share your wonderful experience at Hotel Spero. We are thrilled that you appreciated many aspects, such as the cleanliness, the cozy room, and the comfortable bed. Our team members are delighted by your kind words regarding their service. We're pleased you enjoyed the stunning view from your 17th-floor room, and also that the amenities like the safe and fridge added to your satisfaction. We look forward to welcoming you back for another fantastic stay.

10/10 Sangat Bagus

Jennifer

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan
What a charming hotel. Clean, comfortable beds and charming decor! Classic hotel! Will definitely stay there again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Jennifer, thanks for the glowing praise for Hotel Spero. We're delighted to hear you found our accommodations well-maintained and that our unique character enhanced your stay. Knowing you're eager to return is the best compliment we can receive. See you next time!

10/10 Sangat Bagus

Alice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We are here for one night, great costumer service. Very close to Union Square. Very nice lobby area.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Alice, it's wonderful to hear you enjoyed your stay at Hotel Spero. Our colleagues pride themselves on providing excellent service and indeed our location provides convenient access to Union Square. We're also delighted you appreciated the ambiance of our lobby area. We look forward to welcoming you back in the near future.

4/10 Buruk

Sydney

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room smelled bed and the hotel was in a rough area. It was advertised as being a 10 minute bus ride from Venice, but it was closer to an hour on the train. Location and cleanliness were not as stated online.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 16 Apr 2024
Sydney, we sincerely regret to hear that your experience was not as expected. Our hotel aims to provide the highest standard of cleanliness and convenience to our guests, and we assure you that your feedback regarding the conditions of your room and the location will be taken into consideration. Nevertheless, we appreciate your input as it allows us to make improvements where necessary. We hope for an opportunity to deliver a better experience to you in the future.

10/10 Sangat Bagus

Theresa

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff
Menginap 5 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 17 Apr 2024
Theresa, we appreciate your succinct review of Hotel Spero. Our team members strive to provide a pleasant experience and your kind word validates their efforts. We'd love to welcome you back anytime.

10/10 Sangat Bagus

MASAKI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 16 Apr 2024
Masaki, thank you for your top rating of Hotel Spero. We're thrilled you had a positive experience with us and hope to greet you again soon!

6/10 Cukup Baik

golnaz

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was located in a very unsafe location. The room and bathroom were super small almost not to standard. I don’t understand why I was charged for resort fee the place is so small nothing like a resort and I booked the place since it was cheaper than other options but it is actually is not since they charge an additional resort fee at the place. The staff were very nice and friendly though.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 14 Apr 2024
Golnaz, we regret learning about your concerns related to our location and the size of the accommodation. We assure you that safety is our foremost concern. Regarding the room size, we strive to provide accurate details on our booking platforms. It's unfortunate that the resort fees added unexpected costs to your stay. This charge is in line with many city hotels. However, your kind words about our team members' friendliness are much appreciated. We hope you'll revisit this experience and consider staying with us again.

10/10 Sangat Bagus

Tierra

Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Tierra, it's wonderful to see your top rating for Hotel Spero. We are elated that you enjoyed your stay and we hope to see you again in the near future. Thank you for choosing us!

10/10 Sangat Bagus

MASAKI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 14 Apr 2024
Thank you for the great rating, Masaki!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Spero! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Cukup Baik

John

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Everything was average. Best parts of the hotel were the bed and the views. Unfortunately the hotel is situated in an extremely dirty and unsafe neighborhood. Many better options in SF. Wish I could be nicer.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Apr 2024
John, it's appreciated that you acknowledge the comfort of the beds and the impressive views at our location. It's regrettable that the perception of the surrounding environment was not as pleasant. Please know the safety of our guests is a top priority, and the location provides unique access to many of San Francisco's amenities. We hope for another opportunity to provide a more satisfying experience.

10/10 Sangat Bagus

Ma

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay for the night. SF has some overall safety issues so not a hotel specific problem. And once inside, its like being transported in time.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 12 Apr 2024
Ma, thank you for kind words about your stay at Hotel Spero. We're pleased to hear that you appreciated our unique, vintage ambiance. Your sentiment about San Francisco's safety situation is shared by many, but we're glad to know that our hotel provided you a serene escape. We hope to welcome you back soon.