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Ulasan untuk Palace Hotel, a Luxury Collection Hotel, San Francisco

5 out of 5
Palace Hotel, a Luxury Collection Hotel, San Francisco
2 New Montgomery St, San Francisco, CA

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 674 dari 1001 ulasan" "
Penilaian 8 - Bagus. 181 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 77 dari 1001 ulasan" "
Penilaian 4 - Buruk. 36 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 33 dari 1001 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Mariam

Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Kathryn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Palace is a beautiful classic hotel. I booked to celebrate my husband & my 23rd anniversary. I was disappointed in our room at first— I had been under the impression that a junior suite would have more than one room. It was also not ready at 5:30 when we arrived. There was also only one robe & some of the furniture was really scratched. BUT we were given a $50.00 bar credit for the room being late and it turned out to be comfortable & quiet. We enjoyed a gorgeous Sunday brunch one day & Room Service the next. The staff was gracious & kind. We walked to North Beach (easily!) for a lovely Italian dinner. So all in all a really great weekend.
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Bernice

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central & grand. Breakfast wait 45min on wknd though & suite could be more generous in space.
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Joan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel, outstanding service. The tea service at the restaurant was a special treat AND they made us entirely gluten free custom tea food.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Norton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Andrew

Disukai: Kebersihan
They serve zero food/room service for long periods at a time during the day. None of the windows opened. No bath. Completely misleading.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2024

10/10 Sangat Bagus

Jerrie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property with other than the fact that it’s in a dying city.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Oksana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service. Great hotel, definitely recommend.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Estela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great, clean hotel. Super friendly staff. Valet was a bit pricey but didn't mind since it was only one night. Bar areas were nice. Would definitely be back!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Timothy

Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Jeanette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

Lorraine

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is absolutely beautiful with a lot of history! The rooms are very clean and spacious with comfortable beds! It’s centrally located within walking distance to restaurants and shopping! The staff are friendly and professional and always there to help with your every need! There are several restaurants on property if choose not eat off property. Love love this hotel!
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Lana

Disukai: Kondisi & fasilitas properti
The property is beautiful, and all staff are friendly and helpful. Will definitely stay here again.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I've enjoyed another excellent stay at the Palace. Rooms are very comfortable, the pool is great, and staff are wonderful.
Menginap 4 malam pada bulan April 2024

6/10 Cukup Baik

Claire

Menginap 4 malam pada bulan Maret 2024

8/10 Bagus

sachie

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was quiet, and clean. We as a family felt safe. The employees were all very helpful. The parking was very convenient and our cars were secure
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

danee m

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Literally the best hotel I’ve ever stayed at! It’s super clean, nice, classy, and the staff was so sweet! I wish our stay had been longer! I can’t wait to go back!
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Reina

Disukai: Kebersihan, kondisi & fasilitas properti
The staff was extremely friendly and very accommodating. My husband and I took my son and his two friends see a concert. The front desk was helpful with locating a restaurant near the venue For my husband and I to have dinner while the kids were at the concert.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Adrienne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful historic hotel, great service.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

masha, boca raton

Disukai: Kebersihan, kondisi & fasilitas properti
The hotel is OK understaffed in terms of management The hotel is understaffed Management and security take a very long time to respond, they have rowdy guests, Drunken parties at all hours of the night, and no control...
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

kulwant

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful rooms very comfortable
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Tina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel with lots of amazing architecture. Rooms are elegant and comfortable, really nice bed. Lovely stay all around.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Nydia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved this hotel:)
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Abhijeet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Sue, Oakland

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very comfortable
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kenneth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

ARTIKA

Menginap 4 malam pada bulan Maret 2024

8/10 Bagus

Nicole

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
The room had an odd smell to it
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value and location in the heart of SF
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Amber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very accommodating and friendly staff, rooms were clean and comfortable beds!
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kimberley

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Many aspects of the property are exceptional - such as the dining spaces, the room, cleaning, and front desk help. My only feedback is regarding coffee and WIFI. Coffee makers provided in each room. You can hide them away in the cabinets but please provide them in room. The person working the cafe downstairs (not open until 6am) is unfriendly and I was not aware of the free coffee for guests until I checked out. Also I don't think you should nickle and dime customers on the WIFI at such a nice establishment.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ryan

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just a great stay all around. From facility to staff it’s my new go to SF hotel moving forward.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

jessica

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ramesh

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall room was nice and staff was helpful. When it got busy for breakfast, staff tried to mange the busi-nesss but it overall not handled well. Overall experience was positive.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

LeSonia

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a beautiful luxery property :)
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Sean

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The police harassed and assaulted me and kicked me oit of a paid room. Refund needed.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 20 Mar 2024
Thank you for your feedback. The safety of our guests and associates is a major priority for us. When a guests conduct interferes with our other guest's enjoyment, we will take action as we did in this case to rectify the situation. Regardless of how one books our hotel a standard of conduct is expected from each of our guest. A refund will not be issued in this case.

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Everything was lovely we were just disappointed that the hot tub wasn't working during our stay.
Menginap 7 malam pada bulan Maret 2024

10/10 Sangat Bagus

Edwin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the staff members showed us the mezzanine where Garden Court is overlooking. Beautiful place and great staff.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Sergio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel with amazing amenities and very friendly staff.
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

RODESSA DELROSARIO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The hotel itself is gorgeous. Room was smaller than expected and a little outdated. The receptionist that assisted us was nice. Things I didnt like during my stay: (1) VALET PARKING - Crowded & not organized as expected (2) SPA’s not working (3) Water pool was cold
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Rajessah

Bepergian bersama keluarga
Pool was too cold and the jacuzzi wasn’t working. If the amenities are not working, it would have been nice that we were informed so we could have stayed somewhere else.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Remia, Carlsbad

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Toni, La Crescenta

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful property and wonderful stay.
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

Jeremy

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Given the ratings, I was disappointed. The room was dark and charmless. The hotel was large and had a conference going on so the common areas were closed for private groups and crowded.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Phillip

Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Xiaoxue

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024