尊敬的宾客，很开心看到您对我给予的点评，很抱歉没能给您一个满意的入住体验。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

Dear guest, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

尊敬的宾客，很开心看到您对我给予的点评，很抱歉没能给您一个满意的入住体验。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit！

Dear guests! Thank you for choosing to stay at Modena By Fraser Changsha! You choose our 27 square meters of Japanese simple style room, equipped with a 1.5 meter bed and a 1.2 meter tatami mat, and the apartment has a total of 10 different design styles ranging from 27 square meters to 186 square meters, the floor is located on the 25th floor above, the room is facing the sun with windows, good ventilation, spacious and bright, wide vision; Looking forward to your next stay, your satisfaction will be the direction of our efforts, look forward to seeing you again, good luck!

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

尊敬的宾客，来自长沙泊富名致服务公寓的真挚问候。由衷感谢您留下宝贵的评论，我们非常开心和荣幸得知您对本次入住公寓的整体体验给予了充分肯定。公寓全体人员随时欢迎您再次到访，并将竭尽所能为您的下一次莅临做好充足准备，创造更多难忘的回忆及体验。真诚的祝福及问候。

尊敬的宾客，很开心看到您对我们的服务和设施感到满意。公寓的主题是温馨生活，赏味长沙。我们承诺为客人提供最完善的个人服务及设施，让客人始终享受温馨、舒适而又优美的环境。希望下次可以得到您满分的好评，长沙泊富名致的全体员工衷心欢迎您再次入住。

尊敬的宾客，来自长沙泊富名致服务公寓的真挚问候。由衷感谢您留下宝贵的评论，我们非常开心和荣幸得知您对本次入住公寓的整体体验给予了充分肯定。公寓全体人员随时欢迎您再次到访，并将竭尽所能为您的下一次莅临做好充足准备，创造更多难忘的回忆及体验。真诚的祝福及问候。

敬的宾客，您好！非常感谢您选择入住长沙泊富名致服务公寓作为您此次的下榻之所！我们很遗憾的看到您给予我们的评分，未达到您的满意，公寓一向重视客人的入住体验和感受，我们也非常愿意倾听所有宾客的意见和建议，并及时做出改正和提升。如果您愿意，请您随时与我取得联系，我们也将竭尽全力给您及所有宾客带来满意加惊喜和“家外之家”的入住体验。祝您一切顺利，生活美满！

尊敬的宾客，来自长沙泊富名致服务公寓的真挚问候。由衷感谢您留下宝贵的评论，我们非常开心和荣幸得知您对本次入住公寓的整体体验给予了充分肯定。公寓全体人员随时欢迎您再次到访，并将竭尽所能为您的下一次莅临做好充足准备，创造更多难忘的回忆及体验。真诚的祝福及问候。

尊敬的宾客，您好！非常感谢您选择入住长沙泊富名致服务公寓作为您此次的下榻之所！我们很遗憾的看到您给予我们的评分，未达到您的满意，公寓一向重视客人的入住体验和感受，我们也非常愿意倾听所有宾客的意见和建议，并及时做出改正和提升。如果您愿意，请您随时与我取得联系，我们也将竭尽全力给您及所有宾客带来满意加惊喜和“家外之家”的入住体验。祝您一切顺利，生活美满！

尊敬的宾客，您好，感谢您选择长沙泊富名致服务公寓并与我们分享您的体验。我们很高兴地得知，我们的同事自始至终都表现出的热情好客。我们会向他们转达您的赞赏，相信他们一定会非常开心。我们会继续努力，致力于让每一位到店的客人得到贴心舒适的服务体验，长沙泊富名致服务公寓全体员工欢迎您的再次光临。

尊敬的宾客，您好，感谢您选择长沙泊富名致服务公寓并与我们分享您的体验。我们很高兴地得知，我们的同事自始至终都表现出的热情好客。我们会向他们转达您的赞赏，相信他们一定会非常开心。我们会继续努力，致力于让每一位到店的客人得到贴心舒适的服务体验，长沙泊富名致服务公寓全体员工欢迎您的再次光临。

尊敬的宾客，感谢您选择长沙泊富名致服务公寓，感谢您的分享，非常开心陪伴您度过美好而愉快的时光；酒店坐落于泊富国际广场，直接在商场内就能轻松打开长沙的各大网红：茶颜悦色、果呀呀、费大厨等等；酒店距离五一广场、坡子街、太平老街均只有10分钟车程，步行10分钟就可到湖南省博物馆和烈士公园！这里是您休闲度假，暑假溜娃的理想之选，您的赞扬也是我们坚持服务的不竭动力。我们诚挚期待您的再次光临！

可爱的客人：您好！非常感谢您这么认真诚恳的评价哦，能给您带来美好的入住体验我们也是非常开心我们也会力争做得比顾客期望好一点，让顾客更满意一点，为顾客提供更热情，更周到，更有个性，更富人情味的服务，让我们服务超过顾客的期望，让更多顾客能感受到我们的温暖！ 我们酒店有多种的设计风格，期待你下次的入住哦。祝你生活愉快。

Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!

Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us. Thank you very much for the compliment and review。We are committed to providing our guests with a good and clean living environment. Finally, we sincerely thank you for your recognition and encouragement of our apartment, which is also the motivation to motivate all the staff of the apartment to provide better service to our guests.We will continue to work hard and look forward to your full marks next time. Best wishes!

Distinguished guests，Thanks for choosing Modena by Fraser Changsha, we hope that you had a pleasant stay with us.Thank you very much for your comments, we will continue to improve the service and facilities.We are very sorry for the inconvenience caused to you. If you stay in the apartment next time, please contact our guest service manager as soon as possible to solve the problem for you. Again, we apologize to you.I look forward to seeing you next time.

Dear guest!Thank you for choosing to stay at Modena By Fraser Changsha.Friends of Modena always strive to provide warm and exquisite service.I'm sorry for not meeting your requirements this time. Looking forward to your next stay, I will get your full praise.

Dear Timothy, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a lovely stay with us. The weather of January in Changsha is cold and humid, all the air-conditioner in the corridor are adjusted at 22℃ and we will enhance the patrol to make sure the window of corridor remain closed. Look forward to meeting you again in the future.

Dear Qi Rong, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a wonderful stay with us. As for the smell in the room, we sincerely apologize for the inconvenience and we have internally emphasised the room condition checking process to make sure all the rooms are ready for guests. Also, we have air purifiers in Housekeeping Department for free lending. We suggest that guests who are sensitive about the smell and air in room could borrow from us, or leave a notice when reserving the room. We will deliver it to you room promptly. Sorry for the inconvenience again and look forward to meeting you in the future.

Dear resident, Thanks for choosing Modena by Fraser Changsha. We are glad that you had enjoyed your stay with us and thank you very much for the full score rating. It is our honor to serve you and assist you in every little way, look forward to meeting you again in the future.

尊敬的Dong，您好， 非常感谢您在长沙众多酒店中选择长沙泊富名致服务公寓作为您此次的下榻之所。对于房间灯光给您带来的困扰我们深表歉意，不同的房型均配备不同的灯具及灯光照明，同时公寓可以根据您对于灯光的需求给您的客房进行增加或者减少的调整，来达到最舒适的入住体验。期待与您的再次相遇

Dear Nedim, Thank you very much for choosing Modena by Fraser Changsha. We are glad that you have enjoyed your stay with us. All guests room are located above 20F with amazing city view and spacious room layout. As for the lobby, it is located on the Ground Floor of the apartment building and also B1 Floor when you enter from the shopping mall, which is slightly difficult to find for the first time visitor. Thank you very much for the high score rating. Look forward to meeting you again in the future.

Dear Nicholas, Thanks for choosing Modena by Fraser Changsha. The 1-Bedroom Executive (with king size bed) was full when you checked-in and there was only 1-Bedroom Executive with twin beds left. We sincerely apologize for the inconvenience and exchanged to your expected room once we have confirmed the availability on the second day. Hope you have enjoyed it! Look forward to meeting you in the future. Kitty Chu, General Manager

Dear Sunny, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a wonderful stay with us and thank you very much for the full score rating on Hotels.com. Look forward to meeting you in the near future. Kitty Chu, General Manager

Dear Simpson, Thanks for choosing Modena by Fraser Changsha. We are glad that you had a wonderful stay with us and thank you very much for the full score rating on Hotels.com. Look forward to meeting you in the near future. Kitty Chu, General Manager

Dear residents, Thanks for choosing Modena by Fraser Changsha. We are glad that you have enjoyed your stay with us, and we sincerely apologize for the inconvenience of pets, water pressure as well as the problem of finding entrance. We have checked all the water pressure and adjust to a balanced level. Frasers Hospitality advocates the caring and love of pets therefore pets are allowed in room under strict regulation such as size, type as well as cleanliness. For your next visit, please let us know if you have any special requirements of pets of any others, we shall arrange your stay on certain floors if possible, to make your stay as comfortable as possible. Look forward to meeting you in the future. Kitty Chu, General Manager

Dear John,   Thanks for choosing Modena by Fraser Changsha! We are glad that you had a wonderful stay with us and thank you very much for the full score rating! Look forward to meeting you in the future. Kitty Chu, General Manager

Dear Resident， Thanks for choosing Modena by Fraser Changsha! Thanks for your high rating on agoda, it is truly an encouragement for me and my team. We will share with my colleague to motivate them provide better service in the future! Look forward to meeting you again and surprising you!

Dear Resident, Thanks for choosing Modena by Fraser Changsha! Look forward to meeting you again.

Dear Chi Chung, Thanks for choosing Modena by Fraser Changsha! Look forward to meeting you again.

尊敬的宾客，您好！ 非常感谢您在长沙众多酒店中选择长沙泊富名致服务公寓作为您此次的下榻之所，我们非常开心您与我们度过了一段愉快的时光并且谢谢您给予我们的满分好评。对于前台办理手续时的等待，我们深表歉意也谢谢您的理解，我们现已开通3个柜台用于办理手续，给到客人更为高效的服务。期待与您的再次相遇，总经理：Kitty 初皓翔

Dear Thomas, Thanks for choosing Modena by Fraser Changsha! We are glad that you had a wonderful stay with us, enjoyed your room and give us full score rating on Expedia.com. As for the delay of room service, we sincerely apologize for it and thank you for the comment so that we are able to specifically improve our service to a better level. Look forward to meeting you in the future!

Dear Peter， Thanks for choosing Modena by Fraser Changsha! We are located in the heart of Northern Chansgha and next to the shopping mall as well as public transportation. We are glad to hear that you have a pleasant stay with us. Look forward to meeting you in the future.

Dear Chi， Thanks for choosing Modena by Fraser Changsha! We are glad that you have a wonderful stay with us and we will continuously improve our service standard. Thank you again for the full score rating online, look forward to meeting you in the future!

Dear Keet Yee， Thanks for choosing Modena by Fraser Changsha. We are glad that you enjoyed your stay with us and had a wonderful experience in Changsha! We are located in the centre of northern Changsha and surrounded by a variety choice of shopping and delicacies nearby. Our MOD whole-day Dining and Chinese Restaurant are located on the 43rd floor with amazing view and food, we are very happy that you had enjoyed it as well! Look forward to meeting you in the future, Kitty Chu, General Manager.

Dear Keet Yee， Thanks for choosing Modena by Fraser Changsha. We are glad that you enjoyed your stay with us and had a wonderful experience in Changsha! I will share it with my team as encouragement and we will continuously improve ourselves to provide guests with better service, look forward to meeting you in the future, Kitty Chu, General Manager.

Dear resident， Thanks for choosing Modena by Fraser Changsha! We are glad that you have a wonderful stay with us and I will share your comment with my team as encouragement. Thank you again for the full score rating online, look forward to meeting you in the future! Kitty Chu, General Manager

Dear Resident, Thanks for choosing Modena by Fraser Changsha. We sincerely apologize for the misunderstanding of number of free breakfast included. We have enhanced the training on explaining the rate and check all the description online to make sure the details are clear. Thank you for the understanding and look forward to meeting you in the future.

尊敬的宾客CK，您好！感谢您在长沙众多的高星级酒店中选择入住长沙泊富名致服务公寓作为你此次的下榻之所！谢谢您在网上给我们满分的评分。我们致力于给宾客提供”家外之家”的居住环境，很开心您度过了一段愉快的时光。我们将会与员工一起分享您的留言作为鼓励。关于入口难找的问题我们已经在周边的道路上安装指示牌作为导引，同时建议您可以联系我们的前台，我们将有专人为您提供指引。期待与您再见，祝好！