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"Only thing they could improve on is having AC in the corridor and lift but other than that very good "

"Guard always great me at the door everyone always creating me as I walking afrin treat like family every time I see him"

"Third time staying at the property. Spacious apartment with plenty of food and shopping options nearby. "

"Have been staying here for the past 1 year every time we are in Malacca. Expected level of service. Just that the prices keep increasing."

"This "hotel" used to be condos so there is no reservation deck/reception which presents a unique problem. Someone meets in the entrance, no ID, no name tag or uniform. They give you two key cards but doesn't explain how you need to use them. You get a phone number if you need anything and i made more calls to that number than back home to my family! 1st room was so disgusting i wouldn't sit on the couch due to the stains. Gentlemen who came up couldn't care less and really didn't...

"We were delayed in London due to no fault of us but the airline. They compensated us without us asking to upgrade our room to a suite and also when I told them if we can hv a buffet on the house, there was no hesitation to honour it. Thank you Eastern n Oriental as it made us feel happy after such a horrendous journey as we had to rearrange n lost quite abit due to delay ."

"very nice room"

"This is a great property. I had the most wonderful view. Nice and clean. Great location but a bit of a walk to anything. Grab app doesn't work well for the location. Not super close to an lrt station. Still a lovely spot and would highly recommend. Cons- no one on site. Checkin is with the person in the cafe level 10 but that was hard to figure out. Had no idea what time the pool was open and the little cafe has odd hours for breakfast. But they do an excellent job, delicious. "

"All great "

"More than friendly personal, makes you feel like home. All our needs were taking care of even the ones that are not related to them. Location wise is the best as you can walk to Jonker Street and many other historical places in few minutes. Thank you Heeren Palm Suites for your warmth welcome."