Seprai premium, minibar, brankas, dan meja kerja

Ulasan untuk Grand Hyatt Hangzhou

5 out of 5
Grand Hyatt Hangzhou
28 Hu Bin Road, Hangzhou, Zhejiang

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 174 dari 359 ulasan" "
Penilaian 8 - Bagus. 118 dari 359 ulasan" "
Penilaian 6 - Cukup Baik. 47 dari 359 ulasan" "
Penilaian 4 - Buruk. 11 dari 359 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 359 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Meigan

Traveler bisnis
Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

VINCI

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Traveler terverifikasi

Awesome location and service. Loved it.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

YUWEI

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ken

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Grand Hyatt Hangzhou pada tanggal 6 Des 2023
Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We look forward to welcoming you back!

8/10 Bagus

Connie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Grand Hyatt Hangzhou pada tanggal 6 Des 2023
Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We are very sorry for the noisy issue. We will pay more attention to room arrangement in the future and genuinely invite you to visit us again.

10/10 Sangat Bagus

Juan

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location. Food at restaurant was delicious, massage was great.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Grand Hyatt Hangzhou pada tanggal 6 Des 2023
Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We genuinely invite you to visit us again.

10/10 Sangat Bagus

Jie

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Grand Hyatt Hangzhou pada tanggal 6 Des 2023
Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We look forward to welcoming you back!

4/10 Buruk

Zhihong

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

CHEK MENG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

TZUNG I

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

4/10 Buruk

Froilan

Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Wai Man

Menginap 5 malam pada bulan Juli 2023

10/10 Sangat Bagus

WEILIAN

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

shuou

Bepergian bersama keluarga
Disukai: Staf & layanan
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Pinky

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
位處西湖,十分方便! 職員友善,入住及退房都很有效率。只是空調有点不夠冷。
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

HO

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best location and wonderful food.
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Lei Ling

Menginap 2 malam pada bulan Maret 2023

2/10 Sangat Buruk

Tiong Ho Brad

Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Rizwan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2022

2/10 Sangat Buruk

Jingwen

Menginap 2 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Minyi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很满意的一次入住体验
床品干净舒适,地理位置很好,银泰就在旁边,吃喝非常多选择,湖边景色很美
Menginap 3 malam pada bulan Desember 2020

8/10 Bagus

Hin Fai

Disukai: Kebersihan, staf & layanan
房間裝修設計緊迫。茶檯太大 古董架及綠箱沒作用, 顔色配合不和偕
Menginap 2 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Valdir

Menginap 2 malam pada bulan September 2020

8/10 Bagus

SANAE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
レイクビュー
初めての四湖でしたので、レイクビューの部屋にしました。8階建ての6階、四湖に向かって左側の部屋でした。朝日では無く西日の入る部屋です。利点は日の入が見られる所。山への日の入ですが、とても綺麗でした。部屋はフローリングで清潔感があり、日本人には快適ではないでしょうか。壁がやや薄いような感じもします。しかし、中国旅行には必須アイテムの耳栓を持参していたので問題は無かったです。朝食は種類も多くレベル的には高い方だと思います。3泊は飽きないと思います。バーは生ライブ&DJブースとカウンターブースとあ
Menginap 1 malam pada bulan Agustus 2020

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
晚上好像没热水,水压又不够大,服务员敲门直接进,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Menginap 3 malam pada bulan April 2020

10/10 Sangat Bagus

Yuki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2020
Tanggapan dari Yolanda Qin- Digital Manager pada tanggal 8 Mei 2020
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We do look forward to welcoming you back in the hopefully not too distant future.

4/10 Buruk

Bernhard

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Menginap 1 malam pada bulan April 2020
Tanggapan dari Yolanda Qin- Digital Manager pada tanggal 8 Mei 2020
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were disappointed to learn that your stay with us wasn't as pleasant as we wish it should be. Can you sent us your email address or leave your phone number so that our colleague can contact you immediately and resolve your deposit problem. We apologize again for any inconvenience this may cause. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction.

8/10 Bagus

yaron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari PR pada tanggal 20 Jan 2020
Dear Guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay. We were all delighted to learn that you enjoy your stay and welcome you back to beautiful Hangzhou very soon.

10/10 Sangat Bagus

sangki

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari PR pada tanggal 28 Jan 2020
Dear guest, thanks for your stay with Grand Hyatt Hangzhou, we welcome back to Hangzhou soon.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
安定した高品質サービス
シャワーの水はけが悪くシャワー室から部屋へ流れ出しそうだったのが残念。排水溝の蓋を開けて回避しました。サービス、衛生面、ホスピタリティは安定して期待通りにかなり良いです。日本語ができるスタッフが要れば尚善。化粧水と乳液はアメニティになかったのが少し残念。シャンプー・コンディショナー・ボディーソープは満足です。
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari PR pada tanggal 28 Jan 2020
Dear Guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay. We were all delighted to learn that you enjoy your stay and really appreciate for your kind suggestion, so that we can provide better service for our guests. We sincerely welcome you back to beautiful Hangzhou very soon.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari PR pada tanggal 6 Jan 2020
Thanks for staying with us and welcome back to Hangzhou soon.

8/10 Bagus

Mei Ling

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
性價比高的五星
房屋寬敞,房間多電插頭,方便出差人士。 中餐廳特別好吃,早餐也不錯,Spa也挺好。
從酒店走出去,就是西湖。
中餐廳的黃魚麵太好吃了。
早餐也不錯。
Menginap 2 malam pada bulan November 2019
Tanggapan dari PR pada tanggal 6 Des 2019
尊敬的客人您好,感谢您选择下榻杭州君悦酒店,很高兴您对此次入住感到满意。秉承对卓越的追求,我们一直致力于为全球旅行者开启卓越的华丽礼遇,打造物超所值的尊贵体验。诚挚地邀请您下次光临并期待带给您更多愉悦的入住感受。

10/10 Sangat Bagus

Kil Yong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
호반과 도심의 이중적 장소
항저우 도심이며 역사적인 호수 서호를 전면에 둔 호텔로서, 대중교통이 뛰어나고 상업시설이 풍부한 주변환경입니다. 호수변을 한가한 시간을 갖다가, 도심의 복잡성을 동시에 가지고 있습니다. 호텔 종업의 서비스가 뛰어나고, 식단도 풍부합니다.
Menginap 3 malam pada bulan November 2019
Tanggapan dari PR pada tanggal 25 Nov 2019
Dear Kil Yong, Warm greetings from Grand Hyatt Hangzhou and thank you very much for sharing your feedback with us. We are all delighted to learn that you enjoyed the recent stay with us and we look forward to welcoming you back to beautiful Hangzhou very soon.

6/10 Cukup Baik

Marie Luise

Traveler bisnis
Disukai: Kenyamanan kamar
Nice location
Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Menginap 1 malam pada bulan November 2019
Tanggapan dari GHHZ- Marcom Team pada tanggal 18 Nov 2019
Dear Marie Luise, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari yolanda.qin- Digital Manager pada tanggal 11 Nov 2019
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were all delighted to learn that you have a wonderful experience and we do look forward to welcoming you back in the hopefully not too distant future.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2019
Tanggapan dari yolanda.qin- Digital Manager pada tanggal 11 Nov 2019
Dear guest Qiang Han, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were all delighted to learn that you have a wonderful experience and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Digital Manager Grand Hyatt Hangzhou

8/10 Bagus

Nicholas

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari PR pada tanggal 29 Okt 2019
Dear guest, a warm greeting from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

10/10 Sangat Bagus

Roy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari yolanda.qin- Digital Manager pada tanggal 25 Okt 2019
Dear Roy, Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise of our location and hotel facilities are well appreciated. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future.

10/10 Sangat Bagus

Wai koon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
一次非常滿意的酒店享受
酒店位置非常理想,對一些多年沒到過或第一次到杭州的旅客非常方便, 衹需五分鐘到地鐵站口,附近商店及食店林立,面對西湖咫尺,無論看風景,遊西湖,逛百貨公司,品嚐杭州美食,都在咫尺,須然貴些也絕對值得, 服務態度一流,就衹有一個建議給酒店,就是人車分道不太理想,當行出酒店時沒有一條清淅的行人道,衹有行出車路。希望酒店有些改善,滿分應該不難。
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Yolanda Qin - Digital Manager pada tanggal 24 Okt 2019
尊敬的客人您好,感谢您选择下榻杭州君悦酒店。我们一直致力于为宾客打造宾至如归的入住体验,很高兴您得客户对此次入住感到满意,酒店坐拥西湖,临近周边商圈,是娱乐休闲的理想场所。我们诚挚的邀请您下次光临,并体验更多愉悦得入住感受。

10/10 Sangat Bagus

Cheuk Lun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Yolanda.qin- Digital Manager pada tanggal 17 Okt 2019
Dear guest, Thank you very much for sharing such a great review with us. We are delighted to read that you have enjoyed your stay with us. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
酒店位於西湖旁邊,極為方便,早上或晚飯後可到西湖旁走走。鄰近大型商場,購物進餐都方便。唯一不足是浴室有些霉味,令人不太舒服,有點難聞。
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari yolanda.qin- Digital Manager pada tanggal 21 Okt 2019
尊敬的客人您好,感谢您选择下榻杭州君悦酒店。我们一直致力于为宾客打造宾至如归的入住体验,很高兴您对此次入住的环境和房间感到满意,酒店坐拥西湖,临近周边商圈,是娱乐休闲的理想场所,您得反馈我们也已经收到,并将努力做到更好。我们诚挚的邀请您下次光临。

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was super helpful with train tickets and internet purchases, especially Ollie Xie. Pool was good size, about 25 m, but only 3 lanes without crowding because of its configuration.
Menginap 3 malam pada bulan September 2019
Tanggapan dari PR Executive pada tanggal 10 Okt 2019
Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your feedback from your recent stay with us. Your kind words of praise for our hotel is greatly appreciated. We look forward to welcoming you back to beautiful Hangzhou very soon.

10/10 Sangat Bagus

Jongwon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent hotel
I’m very much satisfied
Menginap 1 malam pada bulan September 2019
Tanggapan dari PR Executive pada tanggal 10 Okt 2019
Dear Jongwon, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

10/10 Sangat Bagus

Kai

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2019
Tanggapan dari PR executive pada tanggal 25 Sep 2019
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are delighted to learn that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good location right beside west lake. Hyatt always has its quality and reputation. Strongly recommend.
Menginap 2 malam pada bulan September 2019
Tanggapan dari Cassie - PR Executive pada tanggal 17 Sep 2019
Dear Guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to learn that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.

6/10 Cukup Baik

Joseph

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Need to do a lot more to protect the brand.
Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.
Menginap 2 malam pada bulan September 2019
Tanggapan dari Cassie - PR Executive pada tanggal 17 Sep 2019
Dear Joseph, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share us your feedback from your recent stay. We were very disappointed to learn that your stay with us wasn't as pleasant as we wish it should be. Please accept our sincere apologies for these service shortfalls. We have shared your comments with our team, and further improvements on our services will be made. Your feedback is appreciated as it helps us to ensure that we offers the best experience and services to all our guests. We sincerely welcome you back to beautiful Hangzhou soon.

2/10 Sangat Buruk

JANE

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very bad experience and I should get at least ½ refund for the money I paid!!!
Menginap 2 malam pada bulan Agustus 2019

10/10 Sangat Bagus

HYUN A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
뷰가 좋은 호텔
뷰가 너무좋음. 주변맛집도 많고 교통도 편리하고 시호호수가를 산책하기에 좋음
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Cassie - PR executive pada tanggal 26 Agu 2019
Dear HYUN A, warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Cassie - PR Executive pada tanggal 15 Agu 2019
Dear guest, warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.