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Ulasan untuk Wyndham Grand Plaza Royale Hangzhou

4.5 out of 5
Wyndham Grand Plaza Royale Hangzhou
No 555 Fengqi Road, Hangzhou, Zhejiang

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 197 dari 317 ulasan" "
Penilaian 8 - Bagus. 92 dari 317 ulasan" "
Penilaian 6 - Cukup Baik. 18 dari 317 ulasan" "
Penilaian 4 - Buruk. 8 dari 317 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 317 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,4/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Wei

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The westlake view of the nine floor room was amazing.
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Jun

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Menginap 9 malam pada bulan April 2024

8/10 Bagus

Lin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
十分方便的位置，武林夜市就在隔壁，离西湖景区和市区都很近
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Zhen Liang

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location, a minute walk to West Lake

8/10 Bagus

Lei, New York

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Mary

Disukai: Fasilitas
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Menginap 7 malam pada bulan Maret 2024

10/10 Sangat Bagus

Glyn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Trip to China
Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
地點很棒，就在西湖旁邊，星巴克在樓下，隔壁有美食街，正市中心，房間乾淨也夠大，前往房間的路上遇到清潔人員，很親切，但Check in counter態度不行啊!五星級酒店的入住登記跟退房登記態度比三線城市的無星級酒店還糟糕，美美的的心情瞬間掉到谷底，雖然下次我還是有可能會去住，記得教育好前台吧!門口還掛個5顆星的酒店評比，直接被前台變成莫泰168了!話說莫泰的前台都比這個友善親切
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Håvar

Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

shuou

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
房间非常大，浪费空间，但是厕所陈 旧，需要更新
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

X

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022

2/10 Sangat Buruk

Kaixiong

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021

4/10 Buruk

Cheok Meng

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Mei 2021

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan April 2021

8/10 Bagus

Hui

Menginap 2 malam pada bulan April 2021

6/10 Cukup Baik

miao

Menginap 1 malam pada bulan Desember 2020

10/10 Sangat Bagus

Philippe

Menginap 3 malam pada bulan April 2020

8/10 Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended
Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Menginap 3 malam pada bulan Januari 2020

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Menginap 1 malam pada bulan Januari 2020

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.
Menginap 1 malam pada bulan Januari 2020

10/10 Sangat Bagus

Byong-sook

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
또 가고 싶은 곳
깔끔 친절 조용 아늑 최고의 조식
Menginap 2 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mycket bra för business resande
Hotellet är super fint och ligger bra, rummen stora och sängarna jätte sköna. Allt finns på rummet som du behöver. Hotellets gym var under ombyggnad men vi fick en voucher till ett annat gym där även hotellet stod för resan till och från. Bra frukost men allt du kan tänka dig.
Menginap 1 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
대한민국 임시정부 청사, 서호, 우린야시장, 신바이루 음식점 등이 호텔 주변에 있어서 접근성이 좋음. 청결하고 어메니티도 충분함. 직원 또한 친절함.
Menginap 3 malam pada bulan Januari 2020

10/10 Sangat Bagus

Ka fai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很滿意的入住經驗
免費升級到行政樓層，各方面都很好
Menginap 3 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan Januari 2020

10/10 Sangat Bagus

Aurelie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotel
Très bon service, grande chambre. Attention au prix du petit déjeuner!
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

J.Y

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location. Very nice hotel.
Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

EI

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???
Menginap 1 malam pada bulan November 2019

6/10 Cukup Baik

Jean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. 😩😩😩, Out of cream at coffee shop???
Menginap 5 malam pada bulan November 2019

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan November 2019

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
깔끔하게 관리되는 좋은 위치의 호텔 서호도 걸어갈수 있고 번화가도 바로 옆에 붙어 있어서 매우 좋았습니다
Menginap 2 malam pada bulan November 2019

8/10 Bagus

Tachakorn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

MX, Florida

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Jason, the hotel manager, did a wonderful job in assisting us with our room reservation and stay. He did everything possible to make sure we were satisfied with the hotel whenever we walked past him in the hotel lobby everyday. The entire staff at the hotel were helpful and pleasant.
Menginap 3 malam pada bulan Oktober 2019

6/10 Cukup Baik

Xinyu, Michigan

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Nice location - close to the west lake and shopping areas. But the hotel seems to be unfinished with the back garden or square blocked. The gym and swimming pool etc was closed due to more than a year unpaid rent?! We were offered to use the gym in the grant Hyatt. It’s about 10 minutes walk by the lake. I think I’ll stay there next time!
Menginap 5 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A fantastic hotel in the heart of Hangzhou directly next to West Lake. Extremely large rooms that are very luxurious, everything you can wish for. Wonderful amenities. Great comfy bed. Very calm.
Menginap 1 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Timothy, Singapore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is quite good. Not far from west lake and decently near the metro. Was slightly disappointed that they were renovating their health center (pool) was intending to have some light swim. Generally good stay.
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Ryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic, As good as the reviews say
Excellent hotel. 5* rooms and facility with a great location. Service was excellent, however much of their staff seemed pretty new to the operation (could have pulled in additional bodies for Golden Week). Either way, an absolutely stellar experience and a very positive first experience for us with the brand.
Menginap 2 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2019

10/10 Sangat Bagus

WXSun

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved staying at this hotel, location was great and friendly service make you felt at home. The staffs were amazing, Lorna, Lusy were wonderful help. Look forward to our next visit.
Menginap 2 malam pada bulan September 2019

4/10 Buruk

Lik Hang Reno

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
舊，清潔差，沒有健身室但預訂前沒通知。典型內地酒店，不值四星半
Menginap 1 malam pada bulan September 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Fasilitas, kondisi & fasilitas properti
Grosses Zimmer, hat viele kleine Annehmlichkeiten. Frühstück io für Preis.
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Oliver

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Deni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很棒的酒店
酒店位置很方便，房间干净，服务亲切
Menginap 1 malam pada bulan Agustus 2019

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Agustus 2019