Eksterior
Cek ketersediaan

Ulasan untuk The Tower Hotel, London

4 out of 5
The Tower Hotel, London
St Katharine's Way, London, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 2202 dari 4808 ulasan" "
Penilaian 8 - Bagus. 1438 dari 4808 ulasan" "
Penilaian 6 - Cukup Baik. 634 dari 4808 ulasan" "
Penilaian 4 - Buruk. 315 dari 4808 ulasan" "
Penilaian 2 - Sangat Buruk. 219 dari 4808 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location at reasonable price for London. Great staff and facilities were very good over all(clean, and good hot shower). Comfortable clean bed. Only slight drawback was room furniture is dated and worn.
Menginap 6 malam pada bulan Mei 2024

8/10 Bagus

Kerrie

Bepergian bersama keluarga
I liked the location, early checkin and friendly staff. I disliked the lack of power outlets, no housekeeping, lack of soaps. No bar fridge.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Bernadette

Needs a refurb. Always waited ages for a lift. No fridge in room. Coffee has solidified!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Anil

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Amazing view of Bridge , but hotel seems a bit run down.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

anita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Locatie is dichtbij openbaar vervoer, rustige locatie naast de Tower Bridge. Omgeving is netjes. Medewerkers hotel stonden ons vriendelijk te woord toen wij een probleem met elektriciteit melden. Probleem werd meteen opgelost.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

KRISTINA CATHLEEN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location was nice. The hotel itself seemed very dated.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

andranik

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Interier is old.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Wing

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location with fabulous view of Tower Bridge. Close to subway station and walkable distance to Borough Market.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Lynn

Bepergian bersama keluarga
Vicinity and the Lawn at the Tower hotel are enticing and very pretty, stunning views of Tower Bridge and a fabulous, well run hotel and location.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

Lisa

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super freundlich alle, liegt perfekt und aus einigen Zimmern hat man einen Blick direkt auf die Tower Bridge. Wirklich coole Umgebung
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Dehai

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent for location, service, clearance, coffee & tea&milk, drinking water supply.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Cheryl

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The property is outdated and needs to be upgraded. Room had issues and the TV would not stay on and phone did not work and when asked to have maintenance come and fix, they never came. Hotel is a great location, easy to get around the area and near historic sites, buses and tube. Restaurant food was just OK and mixed reviews on the staff. Some were poor and others were fantastic.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Carol S

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is in wonderful location with the Tower of London and the Tower Bridge just steps outside the front door. Staff friendly and knowledgable.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

Darren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

4/10 Buruk

Ronald

Bepergian bersama teman
Very elegant hotel in its day. That day is unfortunately passed now, leaky bathroom faucet and tired rugs. Also, the vicinity restaurant does not offer any breakfast option other than the full buffet and insist you pay the $22 GBP for that buffet when you only want eggs and coffee.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Milagrin Isabel

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The view is spectacular and the room comfortable! Along with courteous staff, this is the perfect place to stay in central London. East and quick walk to the subway and once again the view is amazing!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Sangat Buruk

Arthur

Tanggapan dari soumya pada tanggal 28 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 28 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

arlyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel with spectacular view of the Tower Bridge from our room. Two restaurants, buffet breakfast available for 22 pounds per person if not included with the room package . Costa coffee store in hotel. Across the street from the Tower of London. Close to tube and buses. Ubers readily available to come directly to hotel lobby. We had a very nice experience here!
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Larry, Kwai Chung N.T.

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Prefect location & with the good view.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

Macille

Disukai: Kebersihan, staf & layanan
The stay is good. However the furniture need to be replaced because it was quite worn out.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

Amanda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Location was excellent close to public transport and nice area Central to attractions
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

JODI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was great being right next to the tower bridge you could walk out and see things very easily. The room was very large was a nice view of the marina the water pressure in the shower was great
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Beate

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Lage hervorragend, Frühstück für englische Verhältnisse sehr gut. Zimmer in die Jahre gekommen.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 25 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Nico

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Die Zimmer haben großen Renovierungs bedarf!
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 25 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Albert, Honolulu

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed the hotel and its location. Breakfast buffet was awesome. I really loved beans for breakfast, but my wife was not so happy with me eating them every day.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 25 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Sangat Buruk

Martina

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari soumya pada tanggal 27 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Sangat Buruk

Susanne

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Awfully filthy and used, old rooms. I will definitely send a separate complaint.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

PAUL

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and very good breakfast
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Ian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Wonderful views of Tower Bridge and a short walk to The Tower of London. Room was a little tired and could do with modernisation. The bed was very comfortable. Hand shower leaked and squirted water all over. One of the wardrobe lights did not work.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

Jens

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Top Lage an der Tower Bridge. Badezimmer mit Charme der 80 er, besonders Heißwasserhahn- Einstellung war old school . Service top. Frühstück ok. Guter Kaffee.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Irving Fernando

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Cukup Baik

Franklin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The most positive was being next to the Tower of London, and Tower Bridge. Busses close by. Would not recommend this hotel though. It needs work and money to be spent on it. Problem with the elevators. Always full and takes a long time to get one. Our room needed someone to repair, lights, toilet role holder, taps etc. The pipes made a loud banging when the person in the room adjoining had a shower. We stayed a total of 8 days 2 at the beginning of our holiday then 6 nights at the end. We booked Premium rooms. We heard complaints from many of the guests. I could add more but must not be too negative. The owners need to upgrade the rooms.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff, clean room, reasonable size, awesome view of the London Tower Bridge. Concierge can provide power adapters for free with a deposit. Easy walk to subway. Cabs always available (not a good area for driving - heavy traffic). Elevators are a challenge - too few and too slow. I suggest staying on third floor or a height taking the stairs is comfortable. Hotel Internet is free and worked well. We stayed a week and I would stay here again.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Bagus

John

Disukai: Fasilitas
The room was nice, but it was smaller than a standard Holiday Inn Express and could use some updating - no mini-bar/fridge. Bathroom was tight but had great water pressure and largest towels I’ve seen. Very good location.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 23 Mei 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Bagus

Efren

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Older facility. Small bedrooms. Dated furnishings. BUT in a great location.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 23 Mei 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Bagus

Lilian

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

4/10 Buruk

Pia

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
It was close to The Tower of London and had a good view of the Tower Bridge. Unfortunately the rooms are dated and has a musty order. Not worth the price of the rooms.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari soumya pada tanggal 24 Mei 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Sangat Bagus

Nick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 23 Mei 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Sangat Bagus

Catalina

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property, clean and accessible
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 22 Mei 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Buruk

Robert M.

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Our room was great. Fantastic view of tower bridge, we were able to arrange for early check in on arrival. That part was great. During the early morning busy periods only two elvators for the whole hotel. Two were out of service each day we were there. Waited 90 minutes for meal too arrive in restaurant four diffent tables meals were brought to us. Totally dis organized, No accountability. Outside restaurants on room svc menu are not vetted. They are essentially a skip the dishes sort of deal. So when something goes sideways with the service/restaurant that the Tower Hotel has on their in room literature there’s is no where to turn for assistance. Nice hotel, just don’t eat there.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 22 Mei 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Bagus

Yvonne Marion

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Das Hotel an sich ist sehr schön. Beim Check in hätte ich es mir gewünscht , das ich einfach an die Rezeption kann. Allerdings mussten wir den Self Check in machen. Andere durften einfach an die Rezeption, wie mir Tage später aufgefallen ist. Das Frühstück ist super. Besonders für englische Verhältnisse. Da kann jeder was finden. Es gibt eine kaffeeautomaten (ich trinke keinen Kaffee) , der hat auch heiße Schokolade (spitze) , es gibt Tee, Säfte, typisch bacon Würste beans etc. Aber auch Gebäck Toast bagles Brötchen (an die Deutschen kommt kein Land ran) , wurst Käse Marmelade Obst Joghurt Müsli usw. Wir waren zu dritt (zwei erwachsene 1 kind -10jahre) unterwegs) Wir hatten ein Doppelzimmer mit einem Zustellbett. Wenn du zu zweit drin bist , ist es groß genug. Zu dritt ist es aber schon nervig. Die Lage ist direkt an der Tower Bridge. Sehr schön. Man muss aber zu allem mit der U-Bahn fahren. Das muss man sich bewusst sein.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 22 Mei 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

2/10 Sangat Buruk

James

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 23 Mei 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Sangat Bagus

Jeremy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 23 Mei 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Sangat Bagus

Luis

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The only glitch is that everey time we phone the Concierge or the Front Desk from our room no one would pick up the phone so we had to go downstairs but overall good hotel. Not close to the main building but it does have an incredible view. Personnel is helpful.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 21 Mei 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Sangat Bagus

Annalena

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Alles war super vom Frühstück bis hin zur nahen Bus und Bahnverbindung ins Zentrum von London. Beim nächsten mal auf jeden Fall wieder dies Hotel wähle.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 21 Mei 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Bagus

Patricia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Great location, front desk staff was very helpful. Hotel was quiet. Elevators/ lifts were slow, long waits. We only stayed one night. There was minimal amenities in room, one small shampoo, no conditioner. No major complaints though. We slept well and room was clean.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 20 Mei 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Bagus

Petra Dorinde

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfecte locatie!!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 20 Mei 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
ventilate more often
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari The Tower Hotel pada tanggal 20 Mei 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Cukup Baik

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Good location and large family room, very poor service for £274 for the night. Room was boiling hot 26 degrees and air con was broken, I reported to reception three times. First time I was told we'll get some one with you and over an hour later nothing, second time reception sounded not bothered and I was told there's no maintenance in the evening but they'll ring maintenance?!? I had no phone call back for over 40 minutes So 3rd call to reception before maintenance came and confirmed it was broken. It was 11pm before they brought a portable AC unit to the room which was small and we had to have to right by us to feel any benefit. Then we were woken at 9am by the cleaner knocking the door to see when we were leaving!! There are lots of mini bars under the hotel which were playing really loud music, but we were lucky to have a room on the far right of the hotel which was quieter. It's right by London Bridge so great views and easy access to Tower of London and surrounding area.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 20 Mei 2024
Thank you for your feedback. We're glad you liked our location and the family room size, but we're sorry for the issues you faced.We apologize for the broken air conditioning and the delayed response from our team. This is not the service standard we aim for, and we're addressing this to improve future experiences. We also regret the early morning disturbance from housekeeping and are reminding our team to be more considerate.Your comments about the noise from the mini bars are noted, and we’re working on better soundproofing our rooms.Thank you for bringing these issues to our attention. We hope to welcome you back and provide you with a better experience.Best regards,Fabrizio GiacovazziGuest Services Executive