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"Suite 1211 is excellent!"

"This was by far the best experience I have had staying at a hotel. The service was highly personal and attentive to every detail - especially breakfast each morning was a delight with excellent service by the waiters. Especially would like to Leo and Niwan. The front desk was also exceptionally attentive and personalized in its service - would like to highlight Winnie. Staying there again every time I am back in Bandung! "

"Air condition and also need to provide soundproof window due to heavy and noisy transportion passing by the hotel during night time where it spoil my resting time.."

"AVOID AT ALL COST! Don't let the reviews fool you. I booked a family room for 5 nights. When we arrived, the hotel lobby was still ok. Check in was smooth. However, after being given my room, everything went downhill. After getting out of the lift at level 3, the first thing that caught my attention was the dirty carpet. We had to walk quite a distance to our room and throughout the corridor that we walked, all we could see was the stained carpet. When we first entered the room, we were greeted by a foul smell. The carpet in the room was badly stained as well. The bedsheets and towels were dirty and stained too. The toilet had foul smell as well especially at the sink area. The floor next to the toilet bowl had black stains on them. The walls were in bad condition and the toilet bowl was dirty as well. We couldn't see at night as for some reason, we could hear birds chirping outside the window throughout the night. The next morning, one of us woke up with rashes due to the dirty bedsheets in the morning. We decided to check out after 1 night stay due to this bad experience and had requested for a partial refund through Expedia but was told that the hotel management refuse to approve the refund. My advice is NOT to be swayed by the 3 beds provided for the family room as the actual live-in condition is the total opposite as the photos seen on booking applications. At check out, the manager refused to meet me to hear my concerns and messages left unanswered!"

"One of the best hotels I've ever stayed in. I love Sheraton in general. But this particular Sheraton makes me feel so homey and comfortable. Beautiful decoration, spacious room, comfy bed, clean bathroom with lots of amenities, literally I can find everything I need in the bathroom. Friendly and helpful staff. I love the smell of the lobby area. They had this very nice smell coming out of their aromatherapy diffuser. They gave a yummy welcome drink too as you checked in. Too bad I only stayed for a night. I will come back and stay longer next time. "

"I had a wonderful experience at the Holiday Inn Bandung Pasteur, an IHG Hotel.. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! "

"Staff are very polite and service excellence. Lsomtimes I.get pissed off when I see them get bullied by inconsiderate guest"

"Staff are pleasant and very warm, superb customer oriented. "

"Overall 5 stars despite weak air-conditioning in the room."