Pintu masuk properti

Ulasan untuk OYO Eagle House Hotel, St Leonards Hastings

3 out of 5
OYO Eagle House Hotel, St Leonards Hastings
12 Pevensey Road, St Leonards-On-Sea, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 79 dari 273 ulasan" "
Penilaian 8 - Bagus. 104 dari 273 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 273 ulasan" "
Penilaian 4 - Buruk. 16 dari 273 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 273 ulasan" "

7,8/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The back garden is beautiful and tranquil and well maintained
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Peter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shared bathroom had a wobbly toilet and an extremely poor flush all with very low water pressure taking an age to fill again very unhygienic Breakfast ok but no meat ie bacon or sausage staff very friendly
Menginap 8 malam pada bulan April 2024

10/10 Sangat Bagus

Krzysztof

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice hotel. Highly recommend
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Natalia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good place
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dewi pada tanggal 20 Mei 2024
Thanks for rating us superbly, Natalia! Glad to know that you loved our services. Regards, Dewi

6/10 Cukup Baik

John

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dewi pada tanggal 20 Mei 2024
Hey, John! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan
Good VFM
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dewi pada tanggal 20 Mei 2024
Hey, Richard! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

2/10 Sangat Buruk

Emma

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Where to start upon arrival I went to the desk the lady said she had trouble finding me on the system which I thought was odd because I had proof that I booked through Expedia and anyway... She got the manager over he also said that I'm not on the system and that they are fully booked and said that Expedia failed to inform them of my booking...and tried to turn me away even though I'd paid for the night. He didn't seem to care. He tried to turn me away from the hotel and I said look if you turn me away I'm going to be on the street tonight because all my money has gone on this hotel room. So what did he do he put me in a dirty spare room I couldn't use the bathroom that was attached because it had crap in there that he couldn't be bothered to move.it .. on top of that I had a dirty bed with pubic hairs in it. He just didn't seem to care one bit that he downgraded me even though I paid the same as everyone else I think it's absolutely terrible service and I can see that he's done this to other people. It shouldn't be allowed. When I returned home I tried to get a refund from both the hotel and Expedia I won't be using either service ever again. I never got my refund and nobody admitted to being at fault. I paid £70 for one night to be told that I couldn't stay there and when I basically begged he put me in a dirty room. You tell me if that's worth £70!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joey pada tanggal 20 Mei 2024
Sorry for the trouble caused, Emma! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

8/10 Bagus

joost, otegem

Disukai: Staf & layanan
Cheap but fine. Clean room, nice breakfast Friendly People
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Tim pada tanggal 20 Mei 2024
Hi, Joost! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

8/10 Bagus

Dipen

Tanggapan dari Noah pada tanggal 20 Mei 2024
Thank you very much, Dipen! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

10/10 Sangat Bagus

ADEBAYO

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Barbara pada tanggal 20 Mei 2024
Hey, Adebayo! Thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Barbara

4/10 Buruk

Alan

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joey pada tanggal 20 Mei 2024
Hi, Alan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

10/10 Sangat Bagus

Zak

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Noah pada tanggal 20 Mei 2024
Hi, Zak! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
A good basic place to stay
Clean and lovely staff. Could do with a bit of maintenance. Full English breakfast is fab.
Menginap 14 malam pada bulan Februari 2024

10/10 Sangat Bagus

ADEBAYO

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a lovely hotel, with lovely rooms, friendly staff& a lovely cooked breakfast .
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Emma

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
All fur coat...
The entrance is lovely, as is the bar area. The restaurant would make you go wow and the garden looks good. The receptionist and waitress very polite and helpful. Sadly, these are the highlights. Our room, whilst clean, had mould all round the windows. The bathroom window had no curtain, leading to an incident in the night of a large shape banging again the window that made me glad to be sitting on the toilet. The kettle didn't work, which made the complimentary tea and coffee pointless. No plug in the sink. Paperthin walls that left us in no doubt as to the couple next door's activities. Furniture felt very student accommodation and like a cheaper Ikea set. A pile of bags of dirty laundry that stayed at the bottom of the stairs for the 2 days we were there put the seal on our feelings about it all.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jemma

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Lovley place amazing staff will definitely stay again
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast was excellent at this property. Staff were very helpful when we asked for directions.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Keith

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024

10/10 Sangat Bagus

Sandra

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Nicola

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and ideal for contractors
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Linda

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

8/10 Bagus

john

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Nice clean room but limited clothes hanging facility. Shared bathroom not ideal and had no heating when l went for a shower on Sunday morning at 7.50
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Charmain

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good nights sleep, but room improvement
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Thank you for rating us with such awesome words, Charmain! We will strive to keep up with your expectations every time. Regards, Barbara

6/10 Cukup Baik

Dean

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Seemed clean and tidy and a back garden to relax in
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Hi, Dean! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 Cukup Baik

Charlie

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
We appreciate your positive rating, Charlie! We do take pride to serve our guests with an amazing experience. Regards, Barbara

8/10 Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Low budget hotel, rooms could do with some basic maintenance done. Second time I've stayed here as its works for me with a site round the corner but both time in different rooms there has been issue with the shower not working or plumbing issues. Overall the place is pleasant along with the staff but just little things let the whole thing down.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Hi, Paul! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Barbara

10/10 Sangat Bagus

Katarzyna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Vladimir

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ava pada tanggal 12 Sep 2023
Thank you so much for the wonderful rating, Vladimir! Hope to serve you soon with an even more happening stay. Regards, Ava

10/10 Sangat Bagus

Szilveszter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location comfy room
The location is great. The room is spacious. The stuff is friendly. We had a nice time would return in a heartbeat.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Barbara pada tanggal 12 Sep 2023
Pleased to hear your kind words of gratitude, Szilveszter! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 Bagus

Temwa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Ava pada tanggal 12 Sep 2023
Hi, Temwa! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Ava

8/10 Bagus

Julie

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Maria pada tanggal 12 Sep 2023
Thanks for your kind and lovely words, Julie! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

6/10 Cukup Baik

Paul

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Property was as expected but could do with a few areas of maintenance. Springs on one of the single beds had given up and gave an uncomfortable nights sleep and the shower tray would fill up and take ages to drain.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ava pada tanggal 12 Sep 2023
Apologies for the problems you had faced, Paul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

10/10 Sangat Bagus

Ian, Brisbane

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking was a little limited but we managed to snare an early good spot and did not use the car afterwards. Hastings-St Leonards is a quite charming place and is within walkable distance: downhill getting there but uphill on the way back. Maybe a 21 bus or others could be used by older persons. The room was of good size, bed comfortable, location good. Breakfast is extra but is of good value; staff friendly and helpful. Best dining area is about 1km down the road in the town. There is a Co-op on the way down. The only slight drawback for the property is there are lots of stairs as rooms are either up or down. But, all in all a pleasing experience.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Dewi pada tanggal 12 Sep 2023
That is great to hear, Ian! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The staff were very nice, the breakfast was perfectly cooked and delicious and not to expensive at £7.50. The carpet in the bedroom was very stained and there was a stain on the base of my bed and looked a bit shabby. The bed sheets were lovely and clean and the bathroom was clean, towels were a bit thin.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ava pada tanggal 12 Sep 2023
Hi, Susan! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ava

8/10 Bagus

Donald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Dorota

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our room was perfect clean. Staff are very friendly and helpful.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Natalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was very comfortable, the lady at the desk was very friendly and helpful. Excellent customer service
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Deborah

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Jeffrey

Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Kees

Bepergian bersama teman
Good for one night. Best days in the past.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Conner

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Nice hotel with comfy rooms that have the necessities needed for an over night stay. Staff are welcoming and attentive.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Andrew

Bepergian bersama teman
Tidak Disukai: Fasilitas
The property is nice and its in a quiet area, but there were a few hiccups. 1.... we arrived at 1pm to be told its 2pm check (we already knew the check in time) for us to be checked in early (1 hour) It'll cost £25. 2.... Breakfast now isnt free and its £7.99 with a certain time slot instead of anytime. 3.... The receptionist at midnight was really noisy and prevented me sleeping until early hours. Its a cheap hotel and worth the stay.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Cheryl

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Barry

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

J

Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

STEPHEN

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Eva pada tanggal 29 Jul 2023
Hi, Stephen! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva