Lobby
Check availability

Reviews of The Westin Surabaya

5 out of 5
The Westin Surabaya
Pakuwon Mall Jl Puncak Indah L, Surabaya

Reviews

10

Exceptional

Rating 10 - Excellent. 25 out of 26 reviews" "
Rating 8 - Good. 1 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023
Response from Febrian on 14 Nov 2023
Dear our Valued Guest, Warmest greetings from West Surabaya! Thank you for the incredible review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023
Response from Febi Febrian on 29 Sep 2023
Dear Ismail, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023
Response from Febi Febrian on 7 Sep 2023
Dear Wonhae, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023
Response from Febrian on 25 Sep 2023
Dear Sébastien , Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our hotel location and associates services. Your feedback has been informed to Patrice. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Febi Febrian on 5 Sep 2023
Dear Javier, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us, especially our room facilities and great service from our staff. We are looking forward to welcoming you back here in Surabaya!Warmest regards,The Westin Surabaya Team

10/10 Excellent

Syafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!
Response from Febi Febrian on 15 Aug 2023
Dear Syafiq, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us, especially our room facilities and great service from our staff. We are looking forward to welcoming you back here in Surabaya!Warmest regards,The Westin Surabaya Team

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023
Response from Febi Febrian on 1 Aug 2023
Dear Jin, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our hotel location and associates services. Your feedback has been informed to Patrice. We are looking forward to welcome you back here in Surabaya!

8/10 Good

Edward

Stayed 2 nights in Mar 2023
Response from The Westin Surabaya Team's on 21 Mar 2023
Dear Edward, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us, especially our room facilities. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022
Response from The Westin Surabaya on 15 Jul 2022
Dear Stephani, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our hotel location and associates services. Your feedback has been informed to Patrice. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022
Response from The Westin Surabaya on 16 Jun 2022
Dear Valuable Guest, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our associates services and room facilities. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Oey Gery

Stayed 1 night in Apr 2022
Response from The Westin Surabaya on 16 Jun 2022
Dear Oey Gery, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Ing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Nice room
Stayed 1 night in Jan 2022
Response from The Westin Surabaya on 18 Feb 2022
Dear Ing, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our room facilities. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Ing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jan 2022
Response from The Westin Surabaya on 24 Jan 2022
Dear Valuable Guest, Warm greetings from West Surabaya! Thank you for the review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Irvan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice Hotel with very helpfull staff
Stayed 1 night in Oct 2021
Response from The Westin Surabaya on 4 Nov 2021
Dear Ivan, Thank you for the valuable review, we are very glad that you had a great stay with us especially our associates services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

TAUFAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
Stayed 2 nights in Jun 2021
Response from The Westin Surabaya Team on 1 Jul 2021
Dear Taufan, Thank you for sharing your valuable feedback and choosing to stay at The Westin Surabaya. We're delighted to learn that you have an enjoyable love moment from your stay. We would kindly send your warm comments to the hotel team. Once again, thank you for your valuable feedback and we hope to serve you again whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excellent

KWANGHYUN

Stayed 1 night in Dec 2023
Response from Febrian on 8 Jan 2024
Dear Mr. Kwanghyun, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya

10/10 Excellent

YUYU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay!
The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
Stayed 3 nights in May 2023
Response from The Westin Surabaya Team's on 12 May 2023
Dear Hideaki, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya

10/10 Excellent

J.J.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from The Westin Surabaya Team's on 13 Mar 2023
Dear J.J.J, Greetings from Surabaya! Thank you for the valuable review, we are delighted you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Hartanto

Stayed 1 night in Feb 2023
Response from The Westin Surabaya Team's on 13 Feb 2023
Dear Hartanto, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us, especially our associate's services and room facilities. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Yolanda

Stayed 1 night in Oct 2022
Response from The Westin Surabaya Team's on 25 Oct 2022
Dear Yolanda,Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

R C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In meinen Augen Nummer 1 in Surabaya
Die behielten sich selbst beim Frühstück die Kaffeevorliebe vom Tag vorher. Ein solches Frühstück s Buffet habe ich so noch nicht gesehen.
Stayed 2 nights in Jul 2022
Response from The Westin Surabaya on 15 Jul 2022
Dear RC, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our breakfast. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Yumi

Stayed 2 nights in Apr 2022
Response from The Westin Surabaya on 26 Apr 2022
Dear Yumi, Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Yu Chan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體都非常完美 非常讚
Stayed 3 nights in Mar 2022
Response from The Westin Surabaya on 8 Apr 2022
Dear Yu Chan, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

HIDEAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from The Westin Surabaya on 21 Dec 2021
Dear Hideaki, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya