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The Westin Surabaya
5.0 star property

Luxury hotel with 3 outdoor swimming pools connected to the convention center in Surabaya

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Westin Surabaya

Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Exterior
Junior Suite, 1 King Bed | Property amenity
Serves lunch, dinner and happy hour

Overview of The Westin Surabaya

Reviews
10

Exceptional

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
  • Popular LocationPakuwon Mall9 min walk
  • Popular LocationSurabaya Plaza Shopping Mall12 min drive
  • Popular LocationTunjungan Plaza13 min drive
  • AirportSurabaya (SUB-Juanda)41 min drive
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Room options

View all photos for Westin, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Grand Suite, 1 King Bed

Westin, Grand Suite, 1 King Bed | Living room | LCD TV

Westin, Grand Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LCD TV
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Westin, Club Suite, 1 King Bed

Westin, Club Suite, 1 King Bed | Living room | LCD TV

Westin, Club Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 1 King Bed

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 2 Double Beds

Hypo-allergenic bedding, down duvets, Select Comfort beds, minibar

Westin, Club Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the area

Surabaya

Located in Surabaya, The Westin Surabaya is connected to a shopping center. Submarine Monument and Suramadu Bridge are notable landmarks, and travelers looking to shop may want to visit Pakuwon Mall and Royal Plaza Surabaya. Traveling with kids? Don't miss Surabaya Zoo.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Pakuwon Mall - 9 min walk
  • Surabaya Zoo - 8 min drive
  • Surabaya Plaza Shopping Mall - 12 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 26 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Wok Noodle - 9 min walk
  • Ayam Goreng Jakarta Asli - 7 min walk
  • Toby's Estate - 7 min walk
  • Swikee Purwodadi "Gris - 7 min walk
  • Nasi BeBek Pak Janggut - 5 min walk

About this property

The Westin Surabaya

Luxury family-friendly hotel near Pakuwon Mall
Located close to Surabaya Zoo and Royal Plaza Surabaya, The Westin Surabaya provides 18 holes of golf, a shopping mall on site, and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. Indulge in a massage, a body scrub, and aromatherapy at Spa by L'Occitane, the onsite spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
Room features
All 204 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Free toiletries and hairdryers
  • Wardrobes/cupboards, mini fridges and free infant beds

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 408,000 for adults and IDR 204,000 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Magnolia
  • Sky Lounge

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Business services

  • 20 meeting rooms
  • Conference centre (89,082 square foot of space)

Outdoors

  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (140 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Local meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Is The Westin Surabaya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Westin Surabaya?

As of 1 May 2024, prices found for a 1-night stay for 2 adults at The Westin Surabaya on 6 May 2024 start from Rp1.900.000, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 24 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Syafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022

General hotel information

Hotel location
Surabaya
Star rating
4.5 star property
Nearest airport
Surabaya (SUB-Juanda)
Nearby landmarks
Pakuwon Mall, Ciputra Waterpark, Ciputra World Mall