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Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.

1st time staying at the Four Points Pakuwon, felt like a new hotel (which i think it was) and staff are all very friendly and attentive. The Junior suite room was nice and I really recommend it because it has more area for my 1 year old daughter to play around and the bed is spacious for all 3 of us together. Tried the pool and its suitable for kids, but i would say its too windy at the time. Maybe they need to provide an FB service at the pool to serve hot drinks and meal. Breakfast was nice with options of various traditional Indonesian food which is tasty (close to the authentic downtown taste). Overall stay is very good.

Nice pretty new hotel in the central of the city Mall Tunjungan Plaza, very convenient for strolling around the 6 malls. Travel with family with a child, liked the overall hotel ambience, nice pool special for kids, although not like a waterpark but its very safe. Staff are all very attentive, service is good. Room wise, I had a nice big bed so we can sleep conveniently with our child, and big and soft pillows too. Big yes for location and bed quality.

Quite excellent for room and staff. I was good stay on 1 night.

The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.

Great Hotel - Clean and spacious

Check in process were smooth, even-though it weren't at the 33th floor as declared on the booking site. We stayed 2 nights at the Glacier Suites. It was far from the standard of 5 stars hotels. The carpets we’re dusty and full of stains. The bathroom amenities and interiors were below par than advertised. Bedding was mediocre, 3 stars standards. Lack of placement in light switches. Overall it wasn't as we expect it to be. Lack of hospitality services in all aspect. Poor standards of social distancing and crowd control during pandemic.