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Crown Prince Hotel Surabaya

4.0 star property
Travelers find a peaceful retreat with rejuvenating spa treatments and international dining options at this upscale Surabaya sanctuary

Choose dates to view prices

Crown Prince Hotel Surabaya offers a welcoming haven in central Surabaya. Refresh at Alaya Spa, savor international dishes at Avallon Restaurant, or relax by the pools. Enjoy a coffee shop/cafe and garden, with convenient access to Tunjungan Plaza.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is Rp525.883
Rp636.318 total
includes taxes & fees
22 May - 23 May

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 350000.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 106500 for adults and from IDR 53250 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Crown Prince Hotel Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Crown Prince Hotel Surabaya?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Crown Prince Hotel Surabaya on 22 May 2026 start from Rp525.883, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crown Prince Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Crown Prince Hotel Surabaya?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Crown Prince Hotel Surabaya?

Checkout is at noon.

Does Crown Prince Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 220000 per vehicle applies.

Where is Crown Prince Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is within a 15-minute walk of Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya and Red Bridge are also within 3 mi (5 km). Surabaya Gubeng Station is 28 minutes by foot.

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Reviews

Reviews

8.0

Very good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 53 reviews
Rating 8 - Good. 23 out of 53 reviews
Rating 6 - Okay. 10 out of 53 reviews
Rating 4 - Poor. 4 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

Reviews

Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended !

Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crown prince hotel June 25

I was delighted with the room, not your standard design. Snacks were free and there was a water cooler in the hallway, which is very handy and less wastage. Would definitely stay there again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Yusuf Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable friendly hotel

Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance
Stayed 9 nights in Jun 2024
Verified

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel vraiment sympa , bien entretenu ! Le petit dej est vraiment bien , la piscine agréable !
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Chien Fu

Liked: Cleanliness, amenities, property conditions & facilities
很棒
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Excellent location!
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイで清潔であった シャワーの水圧がもう少し欲しい
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Surabaya

Good condition rooms, clean and comfortable. Very good breakfast
Stayed 1 night in Aug 2018
Verified

8/10 Good

farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, best and healthy welcome juice.

Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
Stayed 3 nights in Apr 2018
Verified

8/10 Good

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

Location is good with a mega shopping centre nearby
Stayed 3 nights in Mar 2018
Verified

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

HOUSEKEEPING

VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
Stayed 5 nights in Feb 2018
Verified

6/10 Okay

Diamantino

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Surabaya

Service poor. Not a good location very noisy Breakfast terrible
Stayed 5 nights in Jan 2018
Verified

6/10 Okay

mansyur

Liked: Cleanliness, staff & service
Untuk Breakfast di hotel tersebut kurang enak, sangat sederhana untuk sekelas hotel bintang 4
Stayed 1 night in Nov 2017
Verified

8/10 Good

Gautam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Centre of city. Good staff.

Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Stayed 1 night in Sep 2017
Verified

4/10 Poor

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay again

second stay was not good ,bathroom dirty,2 singles instead of queen bed,breakfast was not like my first visit but the area is very good.
Stayed 2 nights in Sep 2017
Verified

8/10 Good

TB

Liked: Cleanliness, staff & service, room comfort

Close to city and tunjungan plaza.

Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and family friendly

I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.
Verified

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Cozy and comfortable to stay
Verified

6/10 Okay

Alex

Disliked: Staff & service, property conditions & facilities

Juste bof

La connexion Internet n'a jamais vraiment bien fonctionné malgré mes réclamations. Bizarrement, alors que dans ce pays, une majorité de personnes maîtrise l'anglais, dans cet hôtel, j'ai eu toutes les peines du monde pour rencontrer du personnel qui le comprenait et le parlait. Le restaurant est à proscrire. Nourriture sans intérêt et le plus souvent de très mauvaise qualité. Le buffet est un ramassis de plats qui ont souvent plusieurs jours. Je me demande encore comment je ne suis pas tombé malade. Manifestement, il manque également des étagères ou des tiroirs dans les chambres pour qui veut sortir son linge de la valise pour un séjour prolongé.
Verified

8/10 Good

Christine

Liked: Staff & service
Disliked: Room comfort

Friendly and polite staff

Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.
Verified

6/10 Okay

Betty

Liked: Cleanliness

Good location hotel

the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service

Very small boutique hotel

I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars". The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby. Overall, it was not too bad.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, very polite staff, shuttle bus to nearby shopping center.
Verified

6/10 Okay

Regina Susan

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel nyaman, susah parkir

Proses cek in dan cek out yang cepat. Lokasi sangat strategis hanya sayang tidak dilengkapi dengan lahan parkir yang memadai. Tamu dikenakan biaya untuk valey parking. Menu sarapan pagi yang sederhana