Garden Palace Hotel Surabaya

Hotel with 3 restaurants, near Tunjungan Plaza

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Dates

July 2025

August 2025

Menteri Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Spa
Bar
Gym
Room service
Breakfast available

Room options

All rooms

1 bed

2 beds

Showing 11 of 11 rooms

Royalle Club Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
2 Single Beds

Royalle Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Egyptian cotton bed sheets

Down duvet

Separate bedroom

Premium bedding

City view
Sleeps 2
1 King Bed

Menteri Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Egyptian cotton bed sheets

Down duvet

Separate bedroom

Premium bedding

Sleeps 2
1 King Bed

Sultan Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Egyptian cotton bed sheets

Down duvet

Separate bedroom

Premium bedding

Sleeps 2
1 King Bed

Superior Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
2 Single Beds

Deluxe Thematic King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
1 King Bed

Deluxe Thematic Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
2 Single Beds

Royalle Club King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
1 King Bed

Standard Classic King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
1 King Bed

Standard Classic Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
2 Single Beds

Superior King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Memory foam bed

Egyptian cotton bed sheets

Premium bedding

Separate bedroom

Sleeps 2
1 King Bed

About the area

Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

Surabaya Plaza Shopping Mall - 1 min walk - 0.2 km
Grand City Surabaya - 5 min walk - 0.4 km
Tunjungan Plaza - 11 min walk - 0.9 km
Airlangga University - 5 min drive - 5.3 km
Galaxy Mall - 6 min drive - 5.0 km

Getting around

Margorejo Station - 6 min drive
Surabaya Gubeng Station - 16 min walk
Surabaya (SUB-Juanda) - 18 min drive

Restaurants

‪Plaza Surabaya - ‬5 min walk
‪Zangrandi Ice Cream - ‬2 min walk
‪Richeese Factory - ‬4 min walk
‪Kartini Restaurant - ‬5 min walk
‪A & W Restaurant Plaza Surabaya - ‬3 min walk

About this property

Garden Palace Hotel Surabaya

Upscale hotel near Tunjungan Plaza

Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a corner/local shop and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Other perks at this hotel include:

Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
A banquet hall, free newspapers and a gift shop
A TV in reception, tour/ticket information and a front desk safe

Room features

All 360 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.

More amenities include:

Egyptian cotton sheets, memory foam beds and down duvets
Bidets, free toiletries and hairdryers
Mini fridges, coffee/tea makers and daily housekeeping

Languages

English, Indonesian

Similar properties

Relax by the spacious pool surrounded by lush greenery and comfortable lounge seating.

Pool
Kitchen
Free WiFi
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
24-hour return airport shuttle at scheduled times and on request for a surcharge
Onsite parking available only on request
Secured, uncovered parking on site (IDR 60,000 per day)
Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
RV/bus/lorry parking (surcharge) on site
Limited on-site parking (max 10 spaces per unit)

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
2 bars/lounges
3 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

CAT Pajamas
Curabhaya
Green House
Ming Court
Vista Jazz

Things to do

24-hour gym
Full-service spa
Nightclub
TV in common areas

Family friendly

Free babysitting
Grocery/convenience store
Laundry facilities
Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
8,608 square feet of conference space
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs on site

Ballroom
Banquet hall
Designated smoking areas (fines apply)
Fireplace in lobby
Reception hall

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Memory foam mattress
Pillow menu

Bathroom

Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

Air conditioning
Desk
Free daily newspapers
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately IDR 55000.00 for adults and from IDR 27500.00 for children
Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
Uncovered self-parking fee: IDR 60000 per day (in/out privileges)
Valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya

Garden Palace Hotel

Garden Palace Hotel Surabaya

Garden Palace Surabaya

Garden Palace Surabaya Hotel

Garden Surabaya

Hotel Garden Palace Surabaya

Hotel Garden Surabaya

Palace Hotel Surabaya

Surabaya Garden Palace Hotel

Garden Palace Hotel Surabaya, Java

Garden Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel

Garden Palace Hotel Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel Surabaya

Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garden Palace Hotel Surabaya?

Self-parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Checkout is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is within a 15-minute walk of Balai Pemuda and Tunjungan Plaza. Surabaya Youth Center and World Trade Centre are just steps away. Surabaya Gubeng Station is 16 minutes by foot.

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Garden Palace Hotel Surabaya Reviews

7.0

Good

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

10/10 Excellent

Jieling

2 Feb 2023

Stayed 2 nights in Jan 2023

2/10 Terrible

makoto

28 Jul 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。

Stayed 1 night in Jul 2022

4/10 Poor

Mia

31 Jan 2022

Disliked: Property conditions & facilities, room comfort

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.

Stayed 1 night in Jan 2022

8/10 Good

wordlington

14 Dec 2021

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

27 Jun 2021

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

19 Jun 2021

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

26 Nov 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

14 Apr 2020

Liked: Cleanliness, staff & service, amenities

Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel

Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

14 Mar 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!

Stayed 3 nights in Mar 2020

8/10 Good

Widodo

5 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, need better wifi

Stayed 1 night in Mar 2020

6/10 Okay

Marc

8 Sept 2019

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

11 Aug 2019

Liked: Cleanliness, staff & service, room comfort

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

6 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

YOUNG SUN

6 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.

Stayed 5 nights in Jul 2019

4/10 Poor

Evelyn

11 Jul 2019

Disliked: Property conditions & facilities, room comfort

潮濕霉味嚴重, not comfortable 設備太過老舊

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

22 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

22 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

20 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

17 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.

Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

28 Jan 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay

Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

26 Jan 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

23 Jan 2019

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

27 Dec 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan

Stayed 3 nights in Dec 2018

8/10 Good

Frankie

28 Oct 2018

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.

Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

19 Oct 2018

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.

Stayed 2 nights in Oct 2018

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Garden Palace Hotel Surabaya

Choose dates to view prices

Photo gallery for Garden Palace Hotel Surabaya

Reviews

Popular amenities

Room options

View all photos for Royalle Club Twin

Royalle Club Twin

Highlights

View all photos for Royalle Suite

Royalle Suite

Highlights

View all photos for Menteri Suite

Menteri Suite

Highlights

View all photos for Sultan Suite

Sultan Suite

Highlights

View all photos for Superior Twin

Superior Twin

Highlights

View all photos for Deluxe Thematic King

Deluxe Thematic King

Highlights

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin

Highlights

View all photos for Royalle Club King

Royalle Club King

Highlights

View all photos for Standard Classic King

Standard Classic King

Highlights

View all photos for Standard Classic Twin

Standard Classic Twin

Highlights

View all photos for Superior King

Superior King

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

Garden Palace Hotel Surabaya

Languages

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Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information