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Garden Palace Hotel Surabaya

4.0 star property

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You can look forward to a nightclub, a corner/local shop and a terrace at Garden Palace Hotel Surabaya. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Memory foam bed
Egyptian cotton bed sheets
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Suite

Royalle Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

The Westin Surabaya

Surabaya
  • Pool
  • Spa
  • Kids’ pool
  • Free Wi-Fi
10.0 out of 10, Exceptional, 55 reviews
The price is Rp2.190.000
Rp2.649.900 total
includes taxes & fees
22 Mar - 23 Mar
The Westin Surabaya
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About the area

Located in Surabaya Center, a neighbourhood in Surabaya, Garden Palace Hotel Surabaya is in a shopping district and near a train station. Surabaya Youth Center and House of Sampoerna are cultural highlights, and some of the area's attractions include Taman Hiburan Rakyat and Dynasty Water World Gresik. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium. Visit our Surabaya travel guide
Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall
    1 min walk - 0.2 km
  • World Trade Centre
    2 min walk - 0.2 km
  • Submarine Monument
    5 min walk - 0.4 km
  • Grand City Surabaya
    5 min walk - 0.4 km
  • Tunjungan Plaza
    11 min walk - 0.9 km

Getting around

  • Margorejo Station
    6 min drive
  • Surabaya Gubeng Station
    16 min walk
  • Surabaya (SUB-Juanda)
    18 min drive

Restaurants

  • Zangrandi Ice Cream
    2 min walk
  • Nasgor J**C**
    5 min walk
  • Ijen Cafe
    5 min walk
  • Green House Kitchen Bistro
    1 min walk
  • Royale executive club
    1 min walk

About this property

Garden Palace Hotel Surabaya

Upscale hotel located in Surabaya Center
Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a corner/local shop and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • A reception hall, free newspapers and multilingual staff
  • A porter/bellboy, tour/ticket information and wedding services
Room features
All 360 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
More amenities include:
  • Egyptian cotton sheets, memory foam beds and down duvets
  • Bidets, free toiletries and hairdryers
  • Mini fridges, coffee/tea makers and daily housekeeping

Similar properties

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Bisanta Bidakara Surabaya
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.4 out of 10, 5 reviews
The price is Rp388.430
Rp470.000 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Secured, uncovered parking on site (IDR 60,000 per day)
  • Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited number of on-site valet and self parking spaces per unit

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • CAT Pajamas
  • Curabhaya
  • Green House
  • Ming Court
  • Vista Jazz

Things to do

  • 24-hour gym
  • Full-service spa
  • Nightclub
  • TV in common areas

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,608 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 55000.00 for adults and from IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self-parking fee: IDR 60000 per day (in/out privileges)
  • Valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
Garden Palace Surabaya Hotel
Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
Garden Palace Hotel Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garden Palace Hotel Surabaya?

Self-parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Checkout is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is steps away from Surabaya Youth Center, World Trade Centre and Balai Pemuda. Surabaya Plaza Shopping Mall and Grahadi are also within 10 minutes. Surabaya Gubeng Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Garden Palace Hotel Surabaya Reviews

7.0

Good

6.8

Cleanliness

7.8

Location

7.6

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 14 out of 73 reviews
Rating 8 - Good. 29 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

Reviews

2/10 Terrible

makoto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
Stayed 1 night in Jul 2022

4/10 Poor

Mia

Disliked: Property conditions & facilities, room comfort

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

추천합니다.

직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
Stayed 5 nights in Jul 2019

8/10 Good

YOUNG SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
Stayed 3 nights in Dec 2018

8/10 Good

Frankie

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location is good.... staff very friendly....
Stayed 3 nights in Sep 2018

6/10 Okay

Peter

Liked: Staff & service

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Stayed 6 nights in Aug 2018

4/10 Poor

Albert, Vancouver, BC

Liked: Staff & service
Disliked: Cleanliness, room comfort

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Stayed 1 night in Jul 2018

4/10 Poor

Dwi Retno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Stayed 1 night in Jun 2018

8/10 Good

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
Stayed 6 nights in Feb 2018

8/10 Good

Runtu, ontario, ca

Liked: Staff & service
Disliked: Property conditions & facilities
Hair dryer this hotel its so old but facility its good
Stayed 2 nights in Feb 2018

8/10 Good

Mik

Liked: Cleanliness, staff & service
I just spend one night in the hotel, good service. The hotel is good value for money

6/10 Okay

Zpatq, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort

High-rise hotel with sweeping views

Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.