Hotel dekat 5 Points West Shopping Center

"Renee that works in the cafeteria was awful to be around. She stands around like a guard and doesn’t even greet or interact with the guests. She was carrying on loud about not cleaning up the bread. I would not go back just because she was there honestly. The rest of the hotel was fine."

"The breakfast was amazing. The girl working the dining room was the most professional person we’ve had on a vacation. Walking distance to everything you need."

"The staff was fantastic and the room was clean and comfortable. Downside was the parking was either paid city lot, or paid valet. Also, the safe in our room did not work. I would stay again, but I felt like the parking situation was a surprise."

"Beautiful location however the rooms were sort of outdated and the tv was out of service so we really didn’t have any entertainment in our room except our phones"

"The carpet is dirty and needs to be replaced. The hotel is outdated and not to the standards of a Hyatt hotel."

"All of the staff that I met were friendly and helpful"

"Are room was clean just smelled really bad. We had mold growing in the windows. They charge you for everything, 75 for a deposit, 30 for late check out, 10 for Togo plates for breakfast. Never staying here again."

"When we arrived to the hotel we were suprised with it being renovated. The lobby was non-existent and the breaskfast area was inside of a conference room which looked quite outdated and somewhat dirtly. The employees were very helpful. The rooms were OK, but I truly disliked being in the middle of renovations. If I knew, I would not have stayed there. I requested a call from hotel manager, which I have not yet received."

"Great hotel with clean rooms, friendly staff, and excellent service. I had a wonderful stay and would definitely return."

"We had a wonderful stay at Hotel Indigo Jacksonville-Deerwood Park. The hotel was clean, modern, and very comfortable. Elena at the front desk was friendly, welcoming and helpful, making check-in quick and easy. She upgraded our room to a suite. The room was spacious, quiet, and very well-maintained. The great big bathtub was excellent after a long drive. I was a bit surprised by not having a bathrobe and slippers like usually suits have but other than that everything was great. Hotel’s location...

"Clean offered a lot great location staff very helpful"

"The room was a great value for the price and in a good location"

"I believe that there's a new management and they're trying to make it work, and I hope they do. Everybody we talked to at the desk was helfpful and polite. I'm sorry to write this, but it was a disappointing experience. I know the prices were low and it would be a simple hotel, but still it surprised us. There is a clear need to fix some things and bring it back to a more well presented place. Breakfast, although free, was very disappointing: there was coffee and hot water (or maybe juice?...

"4/5"