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Reviews of Grand Villaggio Hotel

2.5 out of 5
Grand Villaggio Hotel
Khadeejah Bint Khuwaylid St, Abu Dhabi, Abu Dhabi

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 55 reviews" "
Rating 8 - Good. 13 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 7 out of 55 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sherif

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
As mature senior traveler i never expect to be treated with disrespect from a staff of a hotel based on race or clothes. Very rude staff name (shiva) not wearing security uniform questioning if we registered with the id before going up while clearly he sees the key cards in our hand. Im at 50s and i expect respect in such name hotel. While leaving dosens of teenagers going up and down without questioning them. Is it based on what we wearing or its pure racism. Didn't expect that from such hotel name
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great
Response from Room Division Manager on 25 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

SHERIF

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

Murad, Amman

Stayed 9 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Staff is helpful and always smiling, location is nice. Rooms are well furnished with a relatively large room area.
Stayed 1 night in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

SHERIF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Friendly Staff, very nice hotel, good location, a hotel that I would recommend.
Stayed 7 nights in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Good location without a car
Excellent, luxury hotel. Super helpful and friendly staff. Large room with mini fridge. Poorly designed bathroom. Impossible to take a shower without flooding the floor. A simple longer shower curtain that reaches all the way around three sides of the tub would fix the problem. Perfect location about 12 minute walk to central bus station for trip to airport and Dubai. Local bus no. 24 stops at corner and runs to the Grand Mosque in one direction and to the Marina mall in the other. Must pay by tap card which can be purchased ONLY by cash at a machine at the bus station, for example. There are restaurants and a grocery store at a very short walk from the hotel and a pedestrian tunnel to cross the main road.
Stayed 3 nights in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

Venkatarakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ina very good location for central AbuDhabi. Was very convenient for travelling to the AbuDhabi Corniche, restaurants, shopping etc. Wahda Mall is nearby. The hotel is clean and room facilities are great. The staff are welcoming and helpful. The downsides are: 1. There are no restaurants inside the hotel. You have to go outside for even breakfast. 2. There is a nightclub on the top floor and we could hear the loud sound two floors below. The staff were kind to move us to the lower floors.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ahmed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, clean, staff very supportive
Stayed 2 nights in Dec 2023

8/10 Good

Tariq

Disliked: Property conditions & facilities
No breakfast or room service was a turn off point. Best part is location.
Response from Hotel Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

10/10 Excellent

Kim Yuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5D4N stay
Hotel is conveniently located near a supermarket, pharmacy and eateries.
Stayed 4 nights in Nov 2023

6/10 Okay

Prajwol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was too over priced for the service it provided.
Stayed 1 night in Nov 2023

6/10 Okay

Shankaran

Stayed 5 nights in Nov 2023

6/10 Okay

Mohammad

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to thank Hary for the cleanliness of the room and daily assistance.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

10/10 Excellent

Marwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 Terrible

Martin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff in the hotel are very nice and helpful at all times. The hotel does have a club on the 14th floor and the 15th floor. You can hear the bass of the club all the way in your room every night until 4 am which is when they close. It is so hard to get a good night sleep. You are basically almost in the club while you are in the room trying to sleep.
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 Excellent

Nabil, Katy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and courteous staff
Stayed 8 nights in Sep 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 Terrible

Martin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is incredibly nice and helpful but there’s a club on the 14th floor and the 15th floor. These clubs are extremely loud with very loud bass. You can hear the bass through your room all the way until 4 am which is when they close. This is so disturbing and makes it so hard to sleep. The rooms are fantastic for the price point but those clubs make it very tough to sleep with the bass playing through your room.
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

4/10 Poor

James, West Vancouver

Business traveller
Liked: Cleanliness
Gym and pool are only open after 9am most days and after 10am Wednesday and Thursday. For most business travellers, that's typically next to useless as we need to work out before the workday / conference.starts. I booked this hotel primarily because of the pool / gym but had no idea it wouldn't be open during useful hours. Please advertise the opening hours for the facilities more clearly so that people can decide to go elsewhere.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

2/10 Terrible

Martin

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 1 Nov 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, room was nice and comfy. The staff was super friendly! They have a free valet parking. However, I had a joint room with a crying baby next door and I could hear him all night long! I couldn’t sleep. Otherwise I’d give it another chance.
Stayed 1 night in Sep 2023
Response from Management Team, on 28 Sep 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience,We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 Excellent

Venkatarakesh

Stayed 1 night in Sep 2023
Response from Management Team, on 24 Sep 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
One of the most convenient stay I’ve ever had, everything was exceptional the staff were helpful and very friendly. They have upgraded my room once i checked inn. The hotel had 2 clubs yet it wasn’t too noisy and rooms were quiet, everything had been taken care of
Stayed 3 nights in Sep 2023
Response from Management Team, on 22 Sep 2023
Dear Ali,Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

4/10 Poor

Mary Grace

Disliked: Property conditions & facilities
All
Stayed 1 night in Sep 2023
Response from Management Team, on 15 Sep 2023
Dear Mary,Thank you for your time to post a review of Grand Villaggio Abu Dhabi. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience. We would like to hear more about your negative experience. Please feel free to contact me and we shall look into the issue to resolve it as soon as possible.We hope that we will have another opportunity to have you stay with us so we can exceed your expectations.Kindest regards,

8/10 Good

ramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management Team, on 4 Aug 2023
Dear Ramy, Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 Excellent

Essam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Management Team, on 4 Aug 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, Tea making facility, free water and room temperature control everything excellent
Stayed 1 night in Jul 2023
Response from Reservations Team on 23 Jul 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

8/10 Good

Alaeddin

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 27 Jul 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,

2/10 Terrible

Timothy

Business traveller
Liked: Cleanliness, property conditions & facilities
Would not stay there again.
The fire alarm went off twice in the night fir the building. The elevators ding constantly. Way too noisy. And the hallways smell like a bad strong perfume.
Stayed 3 nights in Feb 2023
Response from Fady Hanna on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 Excellent

Medhat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good except while checking out, they asked to wait to check the room, even there is no any mini bars or aminities
Stayed 1 night in Feb 2023
Response from Fady Hanna on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 Good

Manuel González

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Precio calidad aceptable, limpio, céntrico, facilidades para comunicarte en taxi con los atractivos turísticos. No cuenta con comedor, tiene una pequeña cafetería. La atención del personal es la esperada comercialmente. No me agradó que el agua caliente de la ducha se termina mucho antes de concluir el baño. Las habitaciones no son acogedoras
Stayed 2 nights in Feb 2023
Response from Fady Hanna on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 Excellent

Jessica Gomes

Stayed 1 night in May 2022
Response from Bola Nagy on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 Good

Venkatarakesh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Cleaning Boy opened our room without our permission though I select option do not disturb.
Stayed 1 night in May 2022
Response from Fady Hanna on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

4/10 Poor

Marc

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Too noisy.
Stayed 4 nights in Nov 2023
Response from Room Division Manager on 25 Feb 2024
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Room Division Manager on 21 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

Ville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. Good hotel with very good service. Huge rooms.
Stayed 2 nights in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

Mariano leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

MORENO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo
Molto molto bene, pulito, grande e personale molto gentile e professionale.
Stayed 1 night in Dec 2023

2/10 Terrible

Elton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Room Division Manager on 16 Feb 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

ALVARO

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Katsunori

Stayed 1 night in Oct 2023

10/10 Excellent

saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رحلة سالم
فندق رائع جديد اثاث جديد ونظيف
Stayed 1 night in May 2022
Response from Fady Hanna on 31 Mar 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager