2/10 Sangat Buruk
Alexander
Bepergian bersama teman
21 Okt 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Severely Misrepresented Hotel Immediate Check-Out Required
I checked in on October 18 via Expedia but had to leave almost immediately due to the hotel’s unacceptable condition. It fell far below basic hospitality standards and raised serious health and safety concerns.
The elevator was out of service (not disclosed online), forcing me to carry two large suitcases to a third-floor room completely unacceptable, especially for guests with mobility issues.
The hallways were dim, foul-smelling, and had filthy, stained carpets, creating an unsafe and neglected atmosphere.
The room itself was uninhabitable: stained carpets, visible cockroaches (a serious asthma trigger for me), sagging mattress, torn linens, and a musty odor. Even staff spraying air freshener couldn’t mask the stench.
The hotel looked nothing like its online listing this was blatant false advertising. I was shown several other rooms, all in similarly poor condition, confirming the problem is widespread.
I had no choice but to check out and find alternate lodging at my own expense, causing stress and financial loss.
I am requesting a full refund due to the severe misrepresentation and uninhabitable conditions. This experience was not just disappointing it was unacceptable. Stay here at your own risk.
Alexander
Menginap 3 malam pada bulan Oktober 2025