Dear Rahuldeo,I hope this email finds you well.Thank you for choosing to stay with us recently. We appreciate your feedback and are glad to see that you had a positive experience during your time here. Your satisfaction is our top priority, and we're thrilled to have met your expectations.If you have any further comments or suggestions on how we can improve, please don't hesitate to reach out. Your insights are invaluable to us as we strive to continuously enhance our services.We hope to have the pleasure of welcoming you back in the near future.

Dear Bruce,I sincerely apologize for the multiple challenges you encountered during your recent stay with us at The Realm. It is disheartening to learn about the issues with kitchen cleanliness, the non-operational swimming pool, the inconvenience caused by the room change, and the television not working as expected.Your concerns are valid, and I assure you that this falls below the standards we strive to maintain. I understand the frustration and disappointment these issues have caused during your two-week stay. We understand your concerns and apologize if you were not informed about the unavailability of certain facilities. It's important to note that this information is typically provided on all platforms, including the CLLIX Website. We take your feedback seriously, and I assure you that we are conducting a thorough review of our communication processes and maintenance protocols to prevent such occurrences in the future. Please rest assured that your experience does not align with the level of service we aim to provide.I understand that these challenges have impacted your overall perception of our property, and I want to extend our deepest apologies. If there is anything specific you would like us to address, please feel free to contact us directly. We value your feedback, and we will take the necessary steps to improve.Once again, I apologize for the inconveniences you experienced during your stay, and I appreciate your understanding.

Dear Michael,I trust this message finds you well. Thank you for choosing to stay with us in Adelaide and for sharing your positive feedback. We are delighted to hear that you had a great experience.We appreciate your kind words, and it's unfortunate to learn that the unavailability of the pool impacted your overall rating. Please accept our sincere apologies for any disappointment caused by the empty pool. We understand the importance of such amenities and regret any inconvenience.Your feedback is invaluable, and we assure you that we will actively address the pool situation to ensure a more enjoyable experience for our guests in the future.If there are any specific details you loved or if you have further suggestions, please feel free to share your thoughts. We value your feedback and hope to have the opportunity to welcome you back for an outstanding experience in the future.Thank you once again for choosing to stay with us.

Dear J,Thank you for your excellent rating! We're delighted to know that you had a positive experience. If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to the opportunity to welcome you back for another great stay.Thank you for choosing to stay with us!

Dear Stephen,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our location convenient and that the desk staff were helpful. However, we regret any inconvenience caused by the pricing for an extra night and the layout of the apartment.Your comments about the size of the bedroom and lounge, the design of the lounge suite, and the pricing are noted. We appreciate your input, and we will review these aspects to ensure we provide a better experience for our guests in the future.If there's anything specific you would like us to address or if you have additional preferences for future stays, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience.Thank you for choosing to stay with us!

Hi Andrew,It's great to hear that you found the accommodations well-priced, clean, and spacious! Having plenty of room can really make a difference in your stay. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even better, feel free to let us know. We'd love to welcome you back!Kind Regards, Tawfiq Mostafa Building Manager

Hi Andrew,Thank you so much for your wonderful rating. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Tawfiq Mostafa Building Manager

Hi Kumar,Thank you so much for your wonderful rating. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Tawfiq Mostafa Building Manager

Dear Monika Anna,Thank you for taking your time and to provide such honest and constructive feedback regarding your recent stay with us.I apologise your experience was not to your expectation. A lot of our queen beds are two singles pushed together to accommodate for family or group requests for split bedding. The building noise you have mentioned is under investigation.Please do not hesitate to contact us if you do change your mind and decide to stay with us again, in the near future and hope you have a great festive season ahead!

Dear Shu Hui,Thank you for the top rating! We're delighted to know you had a great experience. If you ever have more feedback or need assistance in the future, feel free to reach out. We look forward to hosting you again on your next visit!

Dear Nathan,Thank you for the perfect rating! We're delighted to hear that you had a great experience during your stay. If you have any specific feedback or requests for your future visits, please feel free to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

Dear Stephen,Thank you for taking the time to provide feedback on your recent stay. We're glad to see you had an overall positive experience. If there is anything specific you feel we could improve upon or any additional comments you'd like to share, please don't hesitate to let us know.We hope to welcome you back in the future for an even more enjoyable stay.

Dear Gladys,Thank you for rating us perfectly. We hope that you had a great stay with us and hope to have the opportunity of welcoming you back in the not-so-distant future.

Dear Kristine,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a generally great experience during your stay and that you appreciated our easy check-in process, helpful staff, and secure parking.We take cleanliness seriously, and we apologize for the presence of mold in some parts of the shower. Please be assured that we will address this issue promptly to ensure that our accommodations are in top condition for all our guests.Your kind words and feedback are greatly appreciated, and we look forward to welcoming you back on your next visit. If you have any further comments or suggestions, please feel free to share them with us.Thank you for choosing our hotel, and we hope to see you again soon.

Dear Kali,Thank you for rating us perfectly. We hope that you had a great stay with us and hope to have the opportunity of welcoming you back in the not-so-distant future.

Dear Roger,Thank you for taking the time to share your feedback with us and please accept our sincere apologies for any inconvenience caused. It is very important to us and helps tremendously in improving our services. We hope to see you again soon!

Dear Susan,Thank you for the excellent rating.It's fantastic to hear you enjoyed your stay with us so much. We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our cleanliness, location, and team is much appreciated. Thank you for taking the time to share.We look forward to hosting you again soon!

Hi Chloe,Thank you for taking the time to tell us about your recent stay, and we hope to welcome you back to the hotel soon.Kind Regards,Tawfiq MostafaBuilding Manager

Dear Maria McGann,Thank you for your thoughtful and detailed review.Whilst we try our best to ensure our guests have a comfortable stay, unfortunately, on this occasion, we were unable to meet your expectations.Your feedback has been taken very seriously and we are taking steps to improve ourselves and our operation.We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay.

Hi Alana, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star! We look forward to welcoming you back.

Hi Ying, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Hi Jane, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star! We look forward to welcoming you back.

Hi Jo,Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star! We look forward to welcoming you back.

Hi Trevor, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Tawfiq MustafaBuilding Manager

Dear WIlliam,Thank you for bringing these concerns to our attention. We take matters like this very seriously and assure you that we will promptly investigate and address the issues you've raised. Our team will thoroughly inspect the areas mentioned to ensure that any necessary measures are taken to maintain cleanliness and address the air conditioning water leakage.Please accept our apologies for any inconvenience caused, and rest assured that we are committed to providing a comfortable and enjoyable stay for all our guests. If there's anything else we can assist you with during your time here, please don't hesitate to let us know.Thank you for choosing to stay with us, and we appreciate your understanding.

Hi Rebecca, Thank you for your review. I am pleased you enjoyed our hotel's location and facilities! However, I sincerely apologise for the issues you encountered during your stay with us. I take your concerns very seriously and have contacted our on-site management team and our staff to address your concerns quickly. Again, I sincerely apologise and wish you safe travels in the future.Kind Regards,Tawfiq MustafaBuilding Manager

Hi Michael, Thanks so much for staying with us, Michael and for taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Again, thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Tawfiq MustafaBuilding Manager

Hi Diane,Thank you for posting a review. We appreciate your comments and concerns about your stay experience and apologise for any inconvenience you faced during your stay.Kind Regards,Tawfiq MustafaBuilding Manager

Hi Denis, We work hard to deliver an exceptional guest experience, and it’s apparent in this case we fell short. Please accept our apologies for the inconvenience caused.Kind Regards,Tawfiq MustafaBuilding Manager

Hi Haydn, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Tawfiq MustafaBuilding Manager