4/10 Buruk
Danielle
27 Jul 2025
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I stayed at Aitutaki Lagoon Private Island Resort for 3 nights, and unfortunately, it did not live up to expectations—especially as a solo traveler. While this resort might cater well to couples, solo guests are clearly an afterthought.
Despite their policy stating that check-in is at 3pm, I arrived on the same flight as a couple who was taken to their room almost immediately upon arrival. I, on the other hand, had to wait an additional hour and a half. The front desk staff, particularly Roneel, offered vague excuses and showed clear preferential treatment toward couples. Given that the hotel asks for your flight information in advance, there’s no excuse for being unprepared.
Once in my bungalow, things didn’t improve much. The lounge chairs were dirty, torn, and moldy, and mine had visible bird droppings—not exactly the “luxury” you expect at a 4-star property (which frankly feels more like 3 stars at best). On my first day, I went on an island-hopping tour and returned to find the room had barely been touched—only one large towel replaced, bed made, and dirty glasses from the night before still sitting there.
On the second day, I opted to use the $20 off credit in exchange for no room cleaning—but honestly, after the first day’s effort, there didn’t seem to be much difference.
The one bright spot was Luke from the restaurant—he was warm, welcoming, and genuinely interested in making guests feel seen and valued. His kindness stood out.
Danielle
Menginap 3 malam pada bulan Juli 2025