Property grounds

Reviews of TOP Ayla Bawadi Hotel & Mall

4 out of 5
TOP Ayla Bawadi Hotel & Mall
Zayed Bin Sultan Street, Bawadi Mall Area, Mezyad, Al Ain

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 103 reviews" "
Rating 8 - Good. 34 out of 103 reviews" "
Rating 6 - Okay. 14 out of 103 reviews" "
Rating 4 - Poor. 5 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Glen

Disliked: Staff & service, room comfort
A few issues with the room which took a while to sort out, the bed was a double, not the queen we booked and breakfast was very poor.
Stayed 1 night in Apr 2023

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

HAMAD

Stayed 4 nights in Nov 2022

8/10 Good

Hussain Saleh

Stayed 1 night in May 2022

10/10 Excellent

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

justin, rancho cucamonga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice location. Friendly staffs.
Stayed 1 night in Apr 2022

8/10 Good

Bassam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Booked a room with two single beds. Got giving 1x Queen bed, asked to change it. Was told everything was booked and they didn't have anything left. But then contacted me the next day, and wanted to charge me 450 Dirhams to change.
Stayed 10 nights in Mar 2022

10/10 Excellent

Naome

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im grateful to Rose and Roxanne (receptionist) They are friendly and very accomodating
Stayed 1 night in Mar 2022

10/10 Excellent

Steven

Stayed 3 nights in Mar 2022

2/10 Terrible

fatima

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel in alain
The employees are having Attitude I don’t recommend the hotel, it’s not clean and the reception was showing on me when I ask him to change bed sheet. Didn’t feel safe from Covid wise hotel in alain
Stayed 1 night in Jan 2022

10/10 Excellent

Gichul

Stayed 5 nights in Oct 2021

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Khurshid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to Visit
The experience was good, I was actually on Business Trip so did not spend much time in Hotels. But the ambience is good. Enjoyed the breakfast and the service was also amazing.
Stayed 3 nights in Sep 2021

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
I have one proplem the bed very small for 2 people
Stayed 3 nights in Aug 2021

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Will visit again soon…
Stayed 2 nights in Aug 2021

8/10 Good

Muth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Judy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Eman

Liked: Cleanliness
Stayed 4 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are Not friendly
Stayed 1 night in May 2021

10/10 Excellent

Diana Shafrida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

M Talal

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2021

2/10 Terrible

Naser

Travelled with family
Disliked: Room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a lovely two night stay to be close to Al Ain Raceway. Ragesh, the Lifeguard was a real star, the breakfast staff were great, as were the check-in staff. Overall, it was had a nice hotel attached to Bawadi Mall so very convenient for shopping too ;D
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

SHARON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good family bonding , enjoyed the food with an excellent service of Mr. Vijay Khumar.
Stayed 1 night in Nov 2020

10/10 Excellent

Sherif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Mohamed

Stayed 3 nights in Aug 2020

10/10 Excellent

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

sindiya

Stayed 1 night in Jul 2020

10/10 Excellent

Humaid

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Will try it again for sure
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Mohamed

Travelled with family
Liked: Staff & service, room comfort
V.good hotel but need enhancment
About the hotel the toilet need re arranging especially the position.of the WC. The Aircondition need to be cleaned as air not been filtered.
Stayed 2 nights in Dec 2019

8/10 Good

Noof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to improve the inroom wifi speed
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved evrithing in this tourist complex . For sure next time Will prefer the same scomidation.
Stayed 5 nights in Nov 2019

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities
A great choice for convenience
The location was stellar and the breakfast surprisingly good. The rooms, though, were uninspired; I was upgraded to an "executive" room that was small and with challenging climate control - either too hot or too cold. Overall, though, a great stay, and I spent very little time in the room regardless.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ayla cancelled my booking
Ayla Bawadi is exceptional one of the best. But i was disappointed for i was un aware that my booking was cancelled without my approval. I booked thru hotels.com for a reason that there are rewards points for booking thru them. I wasn't able to get my reward points due to Ayla cancelled my booking even if i confirmed that i am coming late for i am traveling when someone called me to confirm if im coming or not. When i arrived in the hotel my booking was cancelled. Its unfair
Stayed 1 night in Oct 2019

10/10 Excellent

Hisham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel
Fantastic hotel and should be five star hotel
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room was nice. However, I stayed for four days and my room was not cleaned once despite me contacting the reception and housekeeping.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Central Reservation Office on 1 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019

10/10 Excellent

shawki, muscat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Siu Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service good.
Stayed 2 nights in Oct 2018

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Valued Guest, Greetings from Ayla Bawadi Hotel Al Ain! Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your satisfaction with the services that our staff had offered will help to motivate us to continue deliver the quality service that all our guests deserve. Thank you once again for your feedback and we look forward to welcoming you again at Ayla Bawadi Hotel. Best Regards, Yahya Halabi Rooms Division Manager.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant , clean and comfortable
I stayed there during my business trip. The hotel is attached to a big shopping mall with a lot of brand names, restaurants and cafes. It is a 15 minutes drive from down town. Staff were amazing, quite, spacious and comfortable rooms
Stayed 1 night in Oct 2017
Response from Ayla Bawadi Hotel on 12 Oct 2017
Dear Mr Ahmed, Greetings from Ayla Bawadi Hotel Al Ain! Thank you very much for choosing us for your business trip and taking the time to review our property. We are delighted to know that you have enjoyed our amazing hospitality and our the relaxing comfort of our spacious rooms. We are pleased that you were able to experience the various shopping and dining options at the Bawadi Mall connected to the hotel and found it convenient to drive from down town. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your satisfaction with the services that our staff had offered will help to motivate us to continue deliver the quality service that all our guests deserve. Thank you once again for your feedback and we look forward to welcoming you again at Ayla Bawadi Hotel. Best Regards, Yahya Halabi Rooms Division Manager.

8/10 Good

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel i would recomend to my family and friends
Stayed 2 nights in Aug 2017
Dear Mr Nabeel, Greetings from Ayla Bawadi Hotel Al Ain! Thank you very much for taking the time to review our property. We are delighted to hear that you have enjoyed your stay with us and would recommend us to your friends and family. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your satisfaction with the services that our staffs had offered will help to motivate us to continue deliver the quality service that all our guests deserve. Thank you once again for your feedback and we look forward to welcoming you back to Ayla Bawadi Hotel. Best Regards, Ashraf Ramez Rooms Division Manager.

6/10 Okay

Rabea

Liked: Staff & service
Disliked: Cleanliness
Good for shopping
Location is perfect connected to mall Service is good Need more cleanness
Stayed 2 nights in Jul 2017
Dear Mr Rabea, Greetings from Ayla Bawadi Hotel Al Ain! Thank you very much for taking the time to review our property. We are happy to hear that you have enjoyed our services and the location of the hotel with its convenient access to the mall and have been able to experience the various shopping options available. Thank you for highlighting your concerns with regards to the cleanliness. Please note that I have personally passed your feedback to the concerned department and I am sure that this will be taken into account, moving forward. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your satisfaction with the services that our staffs had offered will help to motivate us to continue deliver the quality service that all our guests deserve. Thank you once again for your feedback and we look forward to welcoming you back to Ayla Bawadi Hotel. Best Regards, Ashraf Ramez Rooms Division Manager.

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Mr Khalid, Greetings from Ayla Bawadi Hotel Al Ain! Thank you very much for taking the time to rate our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Your satisfaction with the services that our staffs had offered will help to motivate us to continue deliver the quality service that all our guests deserve. Thank you once again and we look forward to welcoming you back to Ayla Bawadi Hotel. Best Regards, Ashraf Ramez Rooms Division Manager.