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Ulasan untuk Royal Extended Stay Alcoa

2.5 out of 5
Royal Extended Stay Alcoa
2970 Airport Hwy, Alcoa, TN

Ulasan

4,2
Penilaian 10 - Sangat Bagus. 13 dari 181 ulasan" "
Penilaian 8 - Bagus. 26 dari 181 ulasan" "
Penilaian 6 - Cukup Baik. 19 dari 181 ulasan" "
Penilaian 4 - Buruk. 27 dari 181 ulasan" "
Penilaian 2 - Sangat Buruk. 96 dari 181 ulasan" "

4,2/10

Kebersihan

5,2/10

Staf & layanan

3,2/10

Fasilitas

3,8/10

Kondisi & fasilitas properti

3,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Andrea

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Tha stuff was great, the rionlooked rough
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Adam

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
For drugs/hookers not comfort
Animal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring. Left hotel and went to another.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Tanner

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My flights had been delayed for two days, so I finally arrived in knoxville at 1AM after 48 hours in an airport. Exhausted, this was one of the few rooms I could find close to the airport (we were in the middle of a winter storm). I booked at the airport and checked in a short time later. Even with all that I had been through and just wanting a nights sleep, I left after being there for less than 15 minutes. Wall were cracking, there was what looked like vomit splatted across the bathroom wall, dirt everywhere, gross mattress and the worst part was the roaches! Crawling across nightstands and floors. STAY AWAY FROM THIS HOTEL!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Victor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great Front Desk, friendly, understanding! Thanks!!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Chris

Menginap 7 malam pada bulan November 2023

2/10 Sangat Buruk

Paul

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No remote in room and went to front desk to make them aware. Front desk stated they would let the maintenance man know and he would bring the remote, which he never did. The front window of the room was totally cracked in many places and then taped together, not a lot of security. The shower knob fell off in my hand into the tub when I turned the shower water on. I also saw a large bug/beetle crawling on the toilet. Way to many significant issues with this hotel and their rooms.
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Julie

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked a room For my 76 yo mother at the Royal Hotel in Alcoa TN. The 1st room was filthy and had no light bulbs. They gave us a second room and it was just as bad with actual feces on the toilet. I went to the manager and asked for a refund he said yes just call where you booked through and we will issue. Upon 3 attempts without refund i was not offered any type of compensation or credit from either the hotel or expedia for allowing a motel like that to be booked through their site.
Menginap 4 malam pada bulan Oktober 2023

2/10 Sangat Buruk

carmen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room dirty, blanket with holes, roach in the room. Unsafe.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Kevin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don't waste ur 5ime
When we arrived the room had a bad smell and bugs all over the room.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

tracy

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Jessica, Naples

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

James, Elsmere

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cheap as it gets. Nasty and as dirty as it gets. Dont leave anything behind in the rooms cause it WILL get stolen by house cleaning. Found evidence of bed bugs. You're honestly better off parking in the lot and sleeping in your car. Which i saw someone do that same night lol.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

hector Osorio

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Le falta remodelación
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Rudi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cockroaches. There are no desk lamps, because I suppose customers steal things. The cigarette fumes permeate everything. It's not a place to stay, it's a miserable jail.
Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Grape

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unable to accept my paper id for my s.o. refusing us to check in and denying a refund. Never got to stay but if their customer service is this bad i cant imagine the room being any better.that money was all i had and was forced to sleep in a car with my kid since i couldnt get a refund or a room in a different hotel. This falls on expedia as well but they asked the hotel to refund me and they denied it. Wont ever use these services again, neither of them.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Bonnie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The king size bed was to die for! So very comfy. Not a nationally known motel. Yes, frig/microwave but no coffee maker nor hair dryer. Two installed lights with inconvenient on/off buttons. No lamps at bedside.. Local telephone on nightstand with no cord. Floors could use a good scrubbing. One side chair in the king room. Staff was pleasant once he was encouraged. Did enjoy the convenience to our destination, the quiet area (except for the airplanes landing but that was considered knowing it is located near the airport. Price was right and the conveniences are offered in accordance with the price. Want a clean confortable bed for the night? This is it for sure. Cable TV helps a whole lot as well.
Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

John

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very dirty Will never stay again
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Pamela

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Keep driving past this place
Check in is not described properly on the website. The room was extremely dirty, the bed had crumbs. The microwave and fridge looked like it hadn’t been used or cleaned in months. When we started the shower, the water came out brown for a few minutes. No trash bags or cans. The sheets looked yellow and with holes. Absolutely the worst. Does not match at all with the description
Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Shannon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Ran down, hard beds, ask for all ids for everyone thats in the room. Rude employees.
Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Courtney

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Mold, bug bed, roaches, cigarette burns horrible. Place needs shut down
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Panther Trax

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
If shady hotels had a capital this would be it
It was hands down one of the worse hotels ive booked for my employees. The check in lady was rude and aggressive. The first room had mold and the ac was broke. The second room had threadbare stained bedclothes. Mold again present. Ac worked barely. Youd b better off just sleeping in your car if this was your only choice
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Eliza

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was rude, room smelled like cigarette smoke. There was mold in the bathroom and stains on the sheets.
Menginap 2 malam pada bulan Januari 2023

2/10 Sangat Buruk

Mark

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2022

2/10 Sangat Buruk

Stephanie

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Outside of hotel is ok, receptionist was ok. Otherwise this hotel was disgusting, there was no hot water, the fridge/microwave had hair/bugs/food liquid and crumbs everywhere. The sheets, and blankets had hair, bugs and holes. The shower floor was grimey and covered in an orange film. I felt unsafe, and I could not even sleep in the hotel because of how disgusting it was.

4/10 Buruk

Erin

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The sheets and towels all had yellow stripes on then looking very dirty. The bedding was very old and dirty looking. Bed was very stiff. Not hot water in my room. Staff not in office for atleast 20 minutes after I went to report the no hot water, signing stating at the airport, be back
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Keith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and very friendly staff
Menginap 1 malam pada bulan November 2022

2/10 Sangat Buruk

Dorisela

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

Michelle

Menginap 2 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Jacob

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Tameika

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Stephanie

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cockroaches! So dirty my socks immediately became black on the bottom in the few minutes I was there. Disgusting! The staff was horrible. Refused to stay The staff violated accepting my ADA-trained service dog as they wanted me to pay for him. Kept calling him a pet. They refused to return my money for the 2 days I originally paid for but then left right away. I have pictures of the cockroaches I threw in the toilet that I grabbed with tissue, and they still denied it! Never go here!
Menginap 2 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Aryan

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked the room for a week had to leave early for an emergency. They told us if we checked out by 11 the next morning they would refund us the rest of our nights. We check out the next morning and found out the next day that we would not receive are refund and they refused to check us out the rest of our nights they basically got free money out of the entire situation. They are very unprofessional do not stay here unless you like being misinformed and sleeping in a stained bed.
Menginap 8 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Isaac

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
You pay cheap and you get what you deserve. Everything is dirty. Room phone not connected. Bathroom door is stuck and will get you locked in. What a mistake!
Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

Sharon

Menginap 3 malam pada bulan September 2022

2/10 Sangat Buruk

becca

Menginap 1 malam pada bulan September 2022

2/10 Sangat Buruk

Steven

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst hotel ever.
The room was anything but clean. The floor was greasy. Roaches behind the bed. Broken glass next to the bed. The shower curtain had stains the tub was dirty. The bed spread has cigarette burns on the under side and the room smells of cigarette smoke. Worst I have ever seen. Did not stay at all. Went to another hotel. Don't know how to get my money back either.
Menginap 2 malam pada bulan September 2022

2/10 Sangat Buruk

Monica

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel unsafe broke in and robbed
I checked in and got to my room to find the door open bedding in the floor matresses tv and all other items stolen. I felt unsafe as soon as i arrived. Men outside following me and trying to stop me for one reason or another. 100% do not reccomend! Staff unfriendly and did not seem at all alarmed or concered about the situation.
Menginap 1 malam pada bulan September 2022

4/10 Buruk

Dawn

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room not cleaned. Made staff come back to clean room and it still only got half cleaned. Hard beds. Rude staff. Never gave us more towels when asked at night. Had wait until morning for towels after staff washed laundry because they had no extras. No extra pillows when i asked. Old tv with staticy cable. Remote didnt work. Hard floors tiled and get sticky with moiture from air conditioner being on. It was gross. It was run down looking on outside like riff raff stay there. Was told motel booked up and couldnt give us another room but saw tins if empty rooms never used while there so Im assuming they are rooms that never got cleaned or are broken. Its gross. I will never stay thete again.
Menginap 3 malam pada bulan September 2022

2/10 Sangat Buruk

Juan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad experience
The room had an awful smell when we walked in. There was hair on and in the tub and toilet. The beds were not fitted with the proper linen. Two flat sheets dingy and cigarette hiles burnt into comforter. We woke up with bites that appeared ti be bed bugs and roaches crawling in the bathroom. We paid for 2 nights. However we checked out early the next morning. Requested a refund for the second night and was denied. We paid for another night at a different hotel.
Menginap 2 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Jeremy

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awful disgusting nasty dirty just a dump!
Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Randall

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
It was so bad, we did not stay and we had prepaid
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari . pada tanggal 22 Jun 2022
THIS GUEST DID STAY

2/10 Sangat Buruk

Jessica

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dirty and nasty. The bathroom ceiling leaked when the room upstairs took a shower.
Menginap 1 malam pada bulan Juni 2022

2/10 Sangat Buruk

Charlotte, ringgold

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel did not have any soap or clean towels. The room did not appear to be clean. It was the absolute worst experience I have ever had a motel.
Menginap 1 malam pada bulan Mei 2022

2/10 Sangat Buruk

Gregory J

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2022

6/10 Cukup Baik

Roy

Traveler bisnis
A Place To Sleep
You get what you pay for. I just needed a place to sleep since I had to be back at work so early. At the rate I paid, I would probably stay again if I had to.
Menginap 1 malam pada bulan April 2022

6/10 Cukup Baik

Diana

Bepergian bersama keluarga
Owners very lucky to have Nancy on staff
Menginap 2 malam pada bulan Februari 2022

2/10 Sangat Buruk

Veronica

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Place was terrible, got kicked out at 2am for asking for more towels, cause the bath clogged.. Reserved place for 2 guests, and they said I didn’t register my wife… horrible!!!
Menginap 2 malam pada bulan Januari 2022
Tanggapan dari . pada tanggal 26 Jan 2022
FALSE

2/10 Sangat Buruk

Freud

Menginap 1 malam pada bulan November 2021

2/10 Sangat Buruk

Doris

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Killed two cockroaches and several spiders shortly after entering the room, also noticed what could have been bed bugs. No amenities to speak of, curtain over the window facing the sidewalk and courtyard was too small and full of holes. It was a 'non-smoking' room, but smelled like cigarette smoke.
Menginap 5 malam pada bulan November 2021