"I have stayed at this hotel many times and it has always been great. This time it was a nightmare. The first night, I was in bed and heard an alarm sound which seemed like it was coming from somewhere in the room. By the time I got out of bed to check- it stopped. About 20 min later it sounded again and this time I discovered someone’s cell phone in my SHOWER sitting on top of the towels. This means housecleaning did not check or replace my towels. The front staff did not say thank you or apologize for the oversight.
There are a LOT of construction workers staying here who are building data centers. They were nice guys, but their trucks take up a ton of space which made it hard to find parking in an already limited lot because their trucks go over the lines. One night they were tailgating in the parking lot as i circled around multiple times trying to find a spot to park my tiny mazda rental.
Another night, the fire alarm went off at 330am due to a burst pipe and we all had to evacuate. The staff never came outside to tell us what was going on or that it was safe to come inside. We had to flag down a firefighter. The next day there was no running water.
Finally, one night I asked for tea bags because this hotel has always had tea throughout the day - they outright lied to my face and said they didn’t serve tea. When I said I have stayed there before and there should be tea, the staff huffed and got me some tea from the back.
Front desk staff did not care about guests. "
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