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Reviews of Quality Inn Alexander City

2.5 out of 5
Quality Inn Alexander City
2945 Highway 280, Alexander City, AL

Reviews

8.0

Very good

Rating 10 - Excellent. 119 out of 302 reviews" "
Rating 8 - Good. 101 out of 302 reviews" "
Rating 6 - Okay. 40 out of 302 reviews" "
Rating 4 - Poor. 26 out of 302 reviews" "
Rating 2 - Terrible. 16 out of 302 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Niwana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The elevators were out...our rooms had an ordor like mildew or wet carpet
Stayed 4 nights in May 2024
Response from Gm on 14 May 2024
Dear Niwana, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management Quality Inn Alexander City

4/10 Poor

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog barked all night.other than that, our stay was comfortable.
Stayed 1 night in Apr 2024
Response from Gm on 14 May 2024
Dear Donald, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our sound proofing. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management Quality Inn Alexander City

10/10 Excellent

Antonino

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on 14 May 2024
Dear Antonino, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management Quality Inn Alexander City

4/10 Poor

Edward

Disliked: Staff & service
My 6 am wake up call was at 6:15 am, and there was no breakfast at 6am as we were told.
Stayed 1 night in Apr 2024
Response from Gm on 14 May 2024
Dear Edward, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our wake up call system and punctuality of breakfast, which should be 6am-9am weekdays and 6:30am-9:30am weekends. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management Quality Inn Alexander City

8/10 Good

JASON, Rosharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Friendly staff
Stayed 1 night in Apr 2024
Response from Gm on 26 Apr 2024
Dear Jason, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

6/10 Okay

Naylea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on 23 Apr 2024
Dear Basil, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager did a terrific job. Great stay.
Stayed 1 night in Apr 2024
Response from Gm on 22 Apr 2024
Dear Nancy, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Just a motel !
Stayed 1 night in Apr 2024
Response from Gm on 21 Apr 2024
Dear Louis, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great.
Stayed 2 nights in Apr 2024
Response from Gm on 20 Apr 2024
Dear Sean, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback about our staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

10/10 Excellent

Dominiqua

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Gm on 12 Apr 2024
Dear Dominiqua, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

8/10 Good

Jae

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Gm on 30 Mar 2024
Dear Jae, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

mark, Pensacola

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff!
Stayed 2 nights in Mar 2024
Response from Gm on 18 Mar 2024
Dear Mark, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

4/10 Poor

Marcus

Stayed 2 nights in Mar 2024
Response from Gm on 6 Apr 2024
Dear , Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations on this recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management Quality Inn Alexander City

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and the breakfast was good. Staff very friendly.
Stayed 2 nights in Feb 2024
Response from Gm on 4 Feb 2024
Dear Stephen, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice friendly staff. Breakfast just OK
Stayed 1 night in Jan 2024
Response from Gm on 3 Feb 2024
Dear Thomas, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gm on 31 Jan 2024
Dear Connie, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again.Management

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Gm on 24 Jan 2024
Dear David, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gm on 17 Jan 2024
Dear Linda, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

8/10 Good

Mancel

Stayed 1 night in Jan 2024
Response from Gm on 7 Feb 2024
Dear Mancel, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Gm on 2 Feb 2024
Dear Richard, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

4/10 Poor

Beverley

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Some of the front desk staff were awesome!
Stayed 1 night in Jan 2024
Response from Gm on 9 Jan 2024
Dear Beverley, Thank you for taking the time to provide insight on your recent stay at Quality Inn Alexander City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding during your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Management

4/10 Poor

Beverley

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It had a good rating for cleanliness, but it was not what I found to be true..
Stayed 3 nights in Jan 2024
Response from Gm on 9 Jan 2024
Dear Beverley, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice.
Stayed 1 night in Jan 2024
Response from Gm on 9 Jan 2024
Dear Beverley, Thank you for taking the time to provide feedback. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on 29 Dec 2023
Dear Bryan, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on 28 Dec 2023
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Alexander City was a clean and friendly place to stay.
Stayed 1 night in Dec 2023
Response from Gm on 27 Dec 2023
Dear Melanie, Thank you for taking the time to provide feedback about your stay with us.As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Jasslyn

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gm on 26 Dec 2023
Dear Jasslyn, Thank you for taking the time to provide feedback. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management.

10/10 Excellent

chrisoula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on 24 Dec 2023
Dear Chrisoula, Thank you for taking the time to provide feedback.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management

10/10 Excellent

chrisoula

Stayed 2 nights in Dec 2023
Response from Gm on 17 Dec 2023
Dear Chrisoula, Thank you for taking the time to provide feedback on your stay. We are pleased to hear you enjoyed your time with us . Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City

2/10 Terrible

Mark

Stayed 2 nights in Nov 2023
Response from Gm on 16 Dec 2023
Dear Mark, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management

6/10 Okay

Mary F

Stayed 2 nights in Nov 2023
Response from Gm on 15 Dec 2023
Dear Mary, Thank you for taking the time to send us feedback on your stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Management

10/10 Excellent

James Jr, Bowling Green

Travelled with family
Liked: Amenities
Bed was comfortable. Room and common areas were clean. Conveniently located. Nice place to stay! If you’re looking for fancy, this place is probably not for you…if you’re looking for a nice place to stay at a reasonable price, this is a good place!
Stayed 2 nights in Nov 2023
Response from GM on 9 Jan 2024
Dear guest Thank you for your feedback and business.We are glad to hear that you enjoyed your stay with us. Hope to see you again in future.Thank you Management

6/10 Okay

Mike

Stayed 1 night in Nov 2023
Response from Gm on 15 Dec 2023
Dear Mike, Thank you for taking the time to send us feedback on your stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I typically do not leave negative reviews however I do think individuals should know what they are getting when staying at this location. The room was dated and unkept. There were stains on the cover bedding, stains on the mattress from possibly food or a beverage? The fridge smelled of bleach or chlorine, an overwhelming smell not one of being recently cleaned. It was disappointing, fine to sleep and leave if you have no other option which we did not. I read great reviews, sadly we did not have the same experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of our stay was the front desk person, Carol. The room was clean, beds were good. Breakfast was excellent for a hotel, with scrambled eggs, bacon and delicious hot biscuits. Maybe i had two, lol. Breakfast room staff was friendly and quick to restock items. Carol was extra amazing because when we turned on our tv to watch the world series game, the tv wouldnt connect to channels. She came to our room, tried a few things, and when nothing worked, she went and CARRIED A TV to our room, and helped us hook it up. She went above and beyond!!! Good hotel for the money, we would stay here again and recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Karjona

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Dear guest Thank you for your feedback and business.We hope to see you again in future.Thank you Management

8/10 Good

Paula

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Gm on 14 Oct 2023
Dear guest Thank you for your feedback and business.We are glad to hear that you enjoyed your stay with us.we hope to see you again in future.Thank you Management

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gm on 5 Oct 2023
Dear guest thank you for your feedback and business. Your feedback is important to us to ensure quality of our service.We hope to see you again in future Thank you Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Luggage cart had flat tire
Stayed 1 night in Oct 2023
Response from Gm on 5 Oct 2023
Dear guest thank you for your feedback and business. Your feedback is important to us to ensure quality of our service.We hope to see you again in future Thank you Management

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! One of the better from this app!
Stayed 2 nights in Sep 2023
Response from Gm on 5 Oct 2023
Dear guest thank you for your feedback and business. Your feedback is important to us to ensure quality of our service.We hope to see you again in future Thank you Management

8/10 Good

Lynda

Travelled with family
Location
Stayed 1 night in Sep 2023
Response from Gm on 5 Oct 2023
Dear guest thank you for your feedback and business. Your feedback is important to us to ensure quality of our service.We hope to see you again in future Thank you Management

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was friendly. Great breakfast in the morning. Only negative is they didn't have a snack vending machine just a soda machine. Would absolutely stay there again
Stayed 3 nights in Sep 2023
Response from Gm on 5 Oct 2023
Dear guest thank you for your feedback and business. Your feedback is important to us to ensure quality of our service.We hope to see you again in future Thank you Management

10/10 Excellent

Sara

Stayed 1 night in Sep 2023
Response from Gm on 14 Oct 2023
Dear guest Thank you for your feedback and business.We are glad to hear that you enjoyed your stay with us.we hope to see you again in future.Thank you Management

10/10 Excellent

Tyler

Stayed 1 night in Sep 2023
Response from Gm on 14 Oct 2023
Dear guest Thank you for your feedback and business.We are glad to hear that you enjoyed your stay with us.we hope to see you again in future.Thank you Management

8/10 Good

LAKISHA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023
Response from Gm on 30 Oct 2023
Dear guest Thank you for your feedback and business.We hope to see you again in future.Thank you Management

10/10 Excellent

Darlene, Malvern

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well appointed room. Comfortable bed. The lady on duty even opened the pool for us to swim late.
Stayed 1 night in Sep 2023
Response from gm on 11 Sep 2023
dear guestthank you for your feedback and business.we appreciate it. hope to see you again in future.thank youmanagement

8/10 Good

Korie

Stayed 1 night in Jul 2023
Response from Gm on 5 Sep 2023
Thank you for your feedback and business.We hope to see you again in future.Thank you Management

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Clean, well maintained. Staff are so friendly. Would highly recommend and will stay here again.
Response from gm on 7 Aug 2023
dear guestthank you for your business and feedback. we appreciate it. hope to see you again in future.thank you again.managemnt.