Hotel La Quinta Inn & Suites di Amherst

"Horrible check in, clerk on phone face timing with boyfriend, gave us keys to an occupied room, got new room whose shower was dripping everywhere for 4 days, bug on sheet and dirty sheets either coffee or blood. Locked out of room first night key did not work, had to wait and wait for front desk clerk over and over. I want my $400 back, horrible, it should be torn down"

"It took about 20 minutes of waiting for a staff member to come check us in for our stay. We pressed the button on the phone and called the hotel and finally someone came to the desk. The hotel was understaffed for the night and the employee seemed overwhelmed. She was very nice and pleasant when checking us in. No problems with our room at all. Breakfast was also fine. When we went to check out we had to press the call button again because the employee was not at the front desk."