Thank you so much for your kind words! We take pride in ensuring that our guests have a comfortable and enjoyable stay. We'll be sure to pass along your compliments to our team. We hope to welcome you back to Brookhurst Plaza Inn in the future! If you need any assistance or have any questions, feel free to reach out.

Thank you for your feedback. We appreciate hearing about your experience, and we're always striving to improve. If there's anything specific you feel we could have done better during your stay, please let us know. Your satisfaction is our top priority, and we'd love the opportunity to make your next visit exceptional.

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found the location convenient and found our staff friendly, we always strive to provide our guests with the best service possible. We hope to see you back soon!

Hello Mr. Rodrigo, thank you so much for taking the time to leave a positive review about your recent stay with us. We hope to see you again!-Brookhurst Plaza Inn

Thank you for your wonderful review! We're delighted to hear that you enjoyed the spacious and clean rooms, as well as our friendly staff. Providing a comfortable and welcoming experience for our guests is what we strive for. We look forward to welcoming you back to Brookhurst Plaza Inn in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

Hello, thank you for leaving us a positive review on your recent stay. We hope to see you back again soon. Thank you from Brookhurst Plaza Inn!

Hi Matthias, we would like to thank you for your recent stay here at Brookhurst Plaza Inn. We appreciate you writing a review but we also would like to apologize for some inconveniences you have experienced. Unfortunately, we do not have a working kitchen available at our hotel and can only offer pre-packed breakfast items. We also would like to apologize for the inconvenience that the shower has caused you during your stay. We hope that you can still consider staying with us in the future!

Hello, Ms. Leslie thank you for taking the time to leave us a review about your recent stay with us we hope to see you back soon in the future. Thank you from Brookhurst Plaza inn!

Hello Manny, thank you for staying with us and taking the time to leave a review about your recent stay. We always strive to give our guests the best service possible. Thank you for choosing to stay with us and we hope to see you again soon!

Hi Ms. Maria, we appreciate you taking the time to leave us such a positive review! We always strive to give our guests the best service possible. We hope to see you again in the future. Thank you from Brookhurst Plaza Inn.

Hi Ms. Maria, thank you for writing a review about your previous stay with us! We apologize for the noise that you have encountered during your stay. Unfortunately, once in a while, we do have an event going on in our banquet. We are very accommodating with our guests if they request to be placed far from the banquet area, but unfortunately upon looking at your reservation we saw that you booked a suite and both of the suites we have are somewhat near our banquet hall. We hope that this won't hinder you from choosing to stay with us again. Thank you so much and we hope to see you again soon!

Hi, thank you for leaving us a positive review on your recent stay! We hope to see you again soon.

Hello Ms. Yessenia, we apologize if your stay with us was not to your expectations. Please let us know if there were any issues during your stay so we can address them. Thank you!

Hello Mrs. Michelle, thank you for writing a review about your recent stay with us! We are happy that we could accommodate you and your family and would hope to see you back soon.

Hi Manu, we apologize if your stay with us was not to your expectations. Please let us know if there are any issues during your stay so we can address them or if there is anything we can help you with. Thank you!

Hello Ms. Gabriela, although our hotel has plenty of walking distance places and convenience stores nearby we are sorry you did not find our hotel location convenient or to your expectations. We apologize for any inconvenience during your stay and hope you give us a chance again in the future. Thank you from Brookhurst Plaza Inn.

Hi Ms. Denisse, we appreciate you taking the time to leave us such a positive review! We always strive to give our guests the best service that we can. We hope that we can see you again in the future. Thank you from Brookhurst Plaza Inn.

Hi Ms. Tammy, we apologize for any problems you have encountered during your stay with us. Unfortunately, we have a small staff that is working tirelessly to have the rooms ready for our guests and we failed to pay attention in regards to stocking up the vending machine during this busy week. As for our breakfast, we advertise it as a grab-and-go breakfast as we do not have a functioning kitchen that allows us to prepare freshly cooked breakfast. We also have milk available to pair with your cereal in our fridge to keep it fresh and encourage our guests to let us know if they need one so we can serve it to them. Our goal is to provide our guests with a meal to start their day. And in doing so we try to provide a guest a pre-packed meal that also will comply with the city regulations. Our ice machine is also located on our second floor near the elevator. We apologize if this was not addressed during your check-in. We also would like to address the issue regarding the middle door. Our guests' safety is our utmost priority and we apologize that you have to deal with this during your stay. Rest assured that we are already looking into this to prevent it from happening in the future. We still thank you for choosing to stay with us and we hope that you can give us a try once again in the future. Thank you from Brookhurst Plaza Inn.

Hi Ms. Dalia,We would like to thank you for staying with us and taking the time to leave a review. We are happy that you find convenience with our hotel's location being in the center of several food stops as well as convenience stores. We apologize for any inconvenience that the lack of outlet and hand soap has brought to your stay. We take your review seriously and will work on this to serve you better in the future.

Hi Airynee, we would like to thank you for leaving us such a positive review! We are so happy that we can offer you a great stay with the addition of the convenience of the location. Being close to Disneyland is one of our selling price points as we do not offer expensive rates being just 2-3 miles away from Disneyland. We hope to see you again in the future!

Hi Michael, thank you for your recent stay and for leaving a review addressing the issue you have encountered about your stay. We take our guests' reviews very seriously as it gives us room for improvement. On the other hand, we apologize that you have to experience this during your stay. We are already looking into this and will fix it immediately. Thank you!

Hi Peter, thank you for taking the time to leave us a review! It was a pleasure having you and we hope to see you again in the future.

Hi Charles, thank you for choosing to stay with us! We hope to see you again soon.

Hi Claudia, thank you for leaving us a review! It's always a pleasure having you stay with us.

Hi Mr Ryan,We are sorry about how you felt during your stay with us. Please let us know of any issues if there are any that you had during your stay and we are happy to assist you with it. Thank you!

Hi Mr. Mike,Thank you for leaving a positive review about your recent stay with us. We take pride in our employees and we are glad that you found satisfaction with their service! We also would like to apologize for any inconveniences you have encountered during your stay most specifically the low shower-head. Rest assured that we are trying our best to make changes to give our guests a comfortable stay. Once again thank you so much and we hope to see you again soon.

Hello Julia A., Thank you for the great feedback, this allows us to know how we can better please our guests here at Brookhurst Plaza Inn. We are very happy that we could accommodate you and your family and would hope that you might come back real soon, thanks again for your business. Sincerely, Front Desk Associate Suzie F. ;)

Hi Maen,Thank you for leaving a review about your stay! Unfortunately, we do not have a working kitchen, therefore, we are only able to serve our guests with pre-packed items. We are sorry if you found this inconvenient. We hope that we can serve you a better service in the future. Once again, thank you for choosing to stay with us here at Brookhurst Plaza Inn.

Hi Mr. Larry,Thank you for taking the time writing a review on your previous stay. We also just would like to address some things you have mentioned specifically with your reservation. According to your booking through Expedia, you booked for a two - queen size bed, and the room that has a couch is our suite. Unfortunately since you booked through Expedia, we don't have any control on your booking as they only send us what you book through them. We also gave you an option during your stay about cancelling your reservation due to this issue, but you chose to proceed with the reservation check-in. You mentioned in your expedia reservation that there are only going to be 4 people staying in your room but during your checked-in you mentioned that it was going to be for five people. We tried to still accommodate you by giving you a roll away bed. We're sorry for all the miscommunication and troubles you experienced during your stay. But again, unfortunately since you book the reservation through third party, we don't have any control with regards to changing the reservation. Please let us know if you have any other concerns. We are happy to help you thank you.

Thank you for leaving a review about your recent stay. We apologize if you find any lacking during your stay with us. Please let us know if there is something we can help you with. We hope to see you again soon!

Hi dear guest, Thank you for writing a review during your previous stay. Unfortunately, our hotel does not have a shuttle pick-up line available. The easiest way to get to Disneyland coming from our hotel is by taking the bus. The bus station is in front of our hotel so there is no hassle in walking to get there. We still apologize if you find this inconvenient, but we thank you for choosing to stay with us.

Hi Patricia, thank you for bringing your concerns regarding your recent stay with us. We apologize for all the inconveniences you experienced during your stay. Our system was indeed down during the time you checked in and we weren't able to fix it the next day in the afternoon. We are sorry that we fell short of following up regarding issuing an extra key as it was not addressed to us that you needed an extra key for the room. We provided your room with towels for your stay and anything extra like extra towels, iron, and ironing board is upon request and was brought into your room when you requested it. On the other hand, we still apologize for causing you inconvenience. We strive to be better in the future and hope that you can give us a chance in the future. Thank you!

Hello Ms. Dori, we appreciate you taking the time to give us a positive review! We always strive to give our guests the best service possible. We hope to see you again in the future. Thank you from Brookhurst Plaza Inn.

Hello Wesley, Thank you for the great review, we really appreciate the feedback. Here at Brookhurst Plaza Inn we look forward to any feedback that may help us to better serve you along with others in the future visits. Please come back to visit us real soon or feel free to give us a call for any future reservations or any questions or inquiries you may have, once again, thank you for your business and we hope to see back here with us real soon. Sincerely Suzie F., Front Desk Associate :)

Hi Alan,Thank you for leaving a review about your previous stay here at Brookhurst Plaza Inn. On the other hand, we apologize that you were not happy with you experience with us, but we also would like to address these things as these concerns was not addressed during your stay. Paying during check-in and not on checkout ensures that the whole cost for the stay are already covered. With this, this also ensure a hassle free checkout for our guests as they do not need to come and hurry to pay for their stay on their checkout day. Your booking was also made at Expedia, and we have listed there all of the amenities we offer in the room and amenities that we dont. As per our breakfast offer, unfortunately we do not have a working kitchen available but would still like to served our guest some breakfast in the morning, that is why we only offer pre-packed items for our breakfast. We are sorry that you are not satisfied with your stay with us but we really hope that you can give us a chance in the future. Thank you!

Hello Brenda, Thank you for leaving such a wonderful review about your recent stay at our hotel. It makes us happy reading reviews like this as we work hard to make our guests' stay as best as we possibly can. We look forward to seeing you again! :)

Hello Sarah, Thank you for your recent stay here at Brookhurst Plaza Inn. We are so appreciative of your kind review and we hope to see you again soon on your next trip!

Hello and thank you for leaving us a positive review about your stay! We really appreciate it and it was a pleasure having you here at Brookhurst Plaza Inn. We hope to have you again soon!

Hi Luis, Thank you for staying with us on your recent trip. We hope you enjoyed your stay and we hope to see you in the future again soon!

Hello Ngoc-Chieu, thank you for the great review, we look forward to hearing more about how we can improve our service for our guests. Hope to see you in the near future and thank you for your business. Sincerely, Suzie F. Front Desk Associate

Hi Ms. Arlene,Thank you for leaving us a positive review about your stay! We really appreciate it and it was a pleasure having you here at Brookhurst Plaza Inn. We hope to see you again soon!

Hi Kamni,We would like to thank you for you recent stay with us here at Brookhurst Plaza Inn. We also would like to thank you for addressing your concerns and we apologize if these concerns brought hassle during your stay. Our Ice machine may look like it takes coin to be able to operate but does not necessarily require it. The bucket just needed to be placed and the button to be pushed and it works without any coin. As per the room key, our door security system can be sensitive at times. We always advise our guest to make sure that the door handle is straight before tapping the card key. We sincerely apologize for this issue and we hope that we are able to clear up your concerns. We also hope that this would not hinder you for choosing Brookhurst Plaza Inn as your place to stay in the future. Thank you!

Hi Mustafa!We would like to thank you for taking the time and leaving us a review. We are so happy that we can provide you with such a wonderful experience during your stay. We give all that credit to our employees. On the other hand, we apologize for the inconvenience that our breakfast has caused you. Unfortunately, we do not have a working kitchen and we can only offer pre-packed items. Rest assured that we are trying our best to make this aspect better in the future! Once again thank you and we hope to see you again soon.

Hi Ms. Rita,Thank you for leaving us with a 10/10 review about your stay! We do appreciate you taking the time and effort to do so. Here at Brookhurst Plaza Inn aim to provide our guest with a comfortable stay during their trip but at the same time won't break the bank! and we are glad we served that purpose of ours to you. We hope to see you again soon!

Hi Cuitlahuac,Thank you for leaving a review regarding your previous stay at Brookhurst Plaza Inn. We apologize for any inconvenience that you had during your stay with us. Please let us know if there are any specific problems that we can address for you. Thank you!