"Rating: ⭐⭐⭐
Beautiful Rooms and Grounds, but Inconvenient Layout & Policies
We recently stayed in a newly remodeled "Pool View/Partial Ocean View" room, which was excellent; the bed was very comfy, the room was spotless, and the shower had great water pressure. The landscaping throughout the resort is also immaculately kept.
However, the current construction in the lobby made navigating the resort a major headache. To get to our 2nd-floor room, we had to go to the opposite wing, up to the 3rd floor, walk across, and then back down. The towel policy is also a letdown; you have to exchange a card at the lobby (which is in the opposite direction of the pool), making it feel redundant and poorly planned.
Pros:
Staff: Very friendly and personable, though our check-in agent spoke very fast and lacked a welcoming smile.
Gift Shop: Huge selection! We also didn't realize there was a Starbucks in the back until our third day.
Cleanliness: Rooms and grounds are 10/10.
Cons:
Pool/Jacuzzi: Several pool sections were blocked off without explanation, and the only Jacuzzi was out of order.
Hours: Drinks closing at 6:00 PM at the Driftwood Bar is way too early, and there is no poolside wait staff.
Fees: Expect to pay $29/night for self-parking (or $39 for valet) on top of a $35 daily resort fee.
Communication: We wish the check-in staff had explained the concierge services (called on day two) or the QR code for resort info (found on day three)."