Greater Antilles hotel guide. Roc Hotels hotel in Greater Antilles, Caribbean

"Resort is beautiful and brand new, but the service is very poor. As VIP Expedia customers, we never received the welcome fruit basket. At the a la carte restaurants, we waited on average 1.5 to 2 hours every night. We tried the Italian, Mexican, and Asian restaurants, and all were the same long wait time due to staff shortage . Half of the tables at the restaurants were available but they had no staff to serve the tables. I have a 6-year-old and a 4-year-old, and waiting that long is unacceptable. I was not alone, many people were frustrated and disappointed. The coffee bar ran out of pastries every morning, and the wait for a coffee was about 30 minutes. At the pool and beach bars, we waited 20 minutes just to be noticed. There is no customer service. For a resort this size, one coffee shop and four restaurants with no staff is unacceptable. Half the trip was spent just waiting."

"Rooms were clean, Staff was kind and friendly. The bar at Punta Cana was fantastic. Antonio and Digna were the best!"

"Excelente!!!"

"I was worried about the boat lines to Palomino Island during Easter Week/Spring Break. I shouldn't have, as they has boats every 30 minutes. Arrive by 11am to get a lounge chair on the island. Otherwise, lounge chairs free back up around 1:30pm or 2pm. Island was great. Hotel was at full capacity. Up top pools were packed, but the water park had space. Great place for families, as evidenced by how many there were. Lots of traveling up and down and up and down. I found the hotel restaurants outrageously expensive - even more than Hawaii. We never ate at the hotel. However, we walked 5 minutes outside the ferry launched and found 5 local restaurants that were more local, including one really local called El Ricar (I think). Definitely try to stay in the Marina area. Overall, there's lots to do and the hotel is huge. But you definitely pay, which adds up via taxes, resort fees and parking ($20US inc taxes). That said, there aren't too many resorts around, so would recommend, but know going in the place is on par with US / California type prices."

"It seems that owners are not investing in renewing original room items like blind curtains (mine was broken very noticebly) and overall room furshing shows rhe passage of age with no effort in replacing. Room cleaning staff did not replaced simple items like shower soap/gel. Breakfast offered extemely limited. Not even boiled eggs were offered. The staff was kind, parking pricey but good, and hotel location superb. It's a shame that a recently built hotel (less than 20 years old) so well located is not being taken care of the way it should be. Would I'll stay again? Possibly, in the absence of a better $ deal somewhere else depending on the season."

"Most of the staff working at this hotel are rude or just don’t like working there. There are a few people that will treat you well and have good customer service skills but that’s not the norm. The buffet lacks variety and they rarely have a table ready. They should do something to organize the shuttle lines, when the train arrives it’s very chaotic. Pescador restaurant was good, but the host that night was more interested in telling me about the mistakes I made instead of trying to help. Hibachi restaurant was average. It was pretty much impossible to get a reservation for the Argentinian restaurant."

"Yes"

"Clean room. A lot of restaurants nearby. Easy walking distance "

"The swim out pool was amazing loved the beach would def stay here again "