Lesser Antilles hotel guide. Relais & Chateaux hotel in Lesser Antilles, Caribbean

"Positive Feedback: -The natural surroundings were beautiful, with a clean beach and clear water. -The wristband room key was convenient and easy to use. -The location is close to Fort Barrington, which was a nice advantage. -The Italian restaurant and steakhouse both offered delicious food. -The Antigua night show and the International night were the best. -Antoinette from guest services was very kind and helpful—she assisted with our room change and ensured our needs were met. Negative Feedback: -The overall hospitality lacked warmth from the moment of arrival. -Front desk service was very slow, and staff appeared to lack sufficient knowledge. -Staff were often inconsiderate of guest needs and concerns. -Some front desk employees displayed a poor attitude, with no friendliness or empathy. -The lobby was very small relative to the number of guests, with too few staff available to assist. -The stage location was poorly planned, requiring guests to search for a suitable viewing spot. -The buffet offered limited variety. Overall Experience: Customer service is our top priority when choosing a resort, and unfortunately, this aspect was disappointing. As a result, we would not return or recommend this property to family and friends."

"Lovely, quaint, and serene place. Majority of the staff are amazing and friendly. It’s about 30mins to the airport. They have restaurants and shops on property. If you want to have a tranquil time this is the place. The beach is not the best; but you can go to other beaches close by. Nice place to relax and enjoy."

"The apartment was so beautiful and clean. Waking up there during my stay was a dream. The views from the balcony were stunning. The only place I will ever stay while in St. Maarten. "

"So much fun"

"The resort was nice and the staff were really friendly and sincere. If you plan on exploring more of the island I would recommend renting a car. The taxi rates do add up after a few trips. "

"C"

"The property was well maintained and clean. The rooms are dated, but clean. The beach and pool area with the waterfall are attractive . The restaurant and bar area are in close proximity to the rooms. There are plenty of taxi options for touring the island Rachel at the front desk deserves a special mention as does "The Cat" man. They made our stay extra special."

"Better mini fridge and room smell. More activities and more shops nearby. "

"Clean well kept hotel with great restaurant and fantastic staff and it had amazing views "