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"Breakfast was poor, kids running around the bar area all night"

"The breakfast was fresh. The car park felt safe. The room was clean. One comment, the heating was off and the room felt cool but otherwise we were very happy with our overnight stay. Would recommend to others who are looking for accommodation in Newcastle under Lyme."

"I was welcomed to the property, shown to my room by a friendly and helpful lady. She explained about the shower, tea and coffee making, and how to access the property using the fob. There was also a written guide in the room. The problem I encountered was the small spotlights were flickering which made reading or knitting difficult so the first night I lay on the floor by the bathroom door to read as these lights did not flicker. On the second night a chair had been provided so I was able to sit at the same end but on a chair which was more comfortable."

"Unfortunately, there was a student prom on that evening, so the noise was too much till late."

"Lovely staff. Clean spacious room. Good gym. "

"All good. Clean. However heaters not switched on room was cold"

"Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in the living area was stained and one section had collapsed, making it uncomfortable and not fit for proper use. Bedding was heavily pilled, the pillows were thin with synthetic covers, and only one pillow per bed was supplied. The overall standard felt low quality relative to the price paid. These issues were raised during the stay to allow the host an opportunity to address them, but no resolution was offered. With proper cleaning, maintenance and basic quality control, this property could be improved. In its current condition, however, it does not reflect the standard or value suggested by the listing."

"We needed a place close to Stoke for an event we were all attending with friends. This place was perfect for the 6 of us that stayed there. The hours is very large, with a large kitchen and all amenities. We did not use the TV, so unsure of that function and options. It was nice to have 2 full bathrooms. There is a large fenced back yard where kids could play."