"This is my 4th time staying at this hotel for a business trip. Every time, the experience has been different. It’s pretty much a crap-shoot as to whether the electric outlets in the lamp bases will work or not, or how accessible the mini-fridge is (it’s wedged into a tiny corner. Sometimes the door opens towards the wall, sometimes not). Sometimes the wall-dispensers for soap, shampoo and conditioner actually work and are full, sometimes not.
On this trip, the WiFi was completely non-functional (remember, I came here for a work-trip!) and I ended up having to use my phone as a hot-spot. The security latch on the door was also broken. Being a female traveling alone, this was not OK with me. I slept with a chair wedged in front of the door.
I don’t expect anything fancy, But if you’re going to advertise room-amenities (like wifi, electric outlets at the desk, toiletries, and a security latch on the door), then I at least expect them to work."