Search Hotels Near Iowa Arboretum, Madrid

"Hotel was clean and friendly. There was remodeling going on in the conventiona area keeping some of the restrooms off limits which was a problem for the conference attendees I was with. Also, staff only offered one buffet coupon per room, regardless of how many people were staying in it."

"Staff were very friendly and accomadating. When we first got to our room on the 2nd floor my husband noticed water dripping from the ceiling and looked like a leak in the roof possibly. We notified front desk staff right away and they moved us to a different room on the first floor. Room was clean. Main issue was the door to the bathroom was broken. It was a pocket sliding door and it didn't lock and wouldn't stay closed. Rooms could use some updates but wasn't horrible. Pool was packed both nights we were there. Pool was really warm so kids liked that. Jets in hot tub didn't work and water in the pool wasn't filthy but was little dingy looking like their filter system needs updated. Kids loved the arcade. We went to it both nights we were there. Had issue with the prize machine the 2nd night but it didn't help that other kids were hitting the machine and it was super packed so I am sure the system was overloaded. Went back in the morning to get prizes and it worked fine. Hotel manager was in there double checking stuff when we went back in the morning. People don't respect the no smoking as someone was smoking pot in their room and you could smell it all down the hallway. Resturant was mediocare. Wouldn't go back to again. Wait staff was friendly but food just wasnt all that great. For the price they charge the portion sizes were pretty small for the pasta. "

"The breakfast was great! The room was very nice, i wish the fireplace had worked, but everything else was great."

"Loved the pool. Extremely friendly staff. Very clean and quiet. "

"Nice, clean, basic hotel. "

"Clean and nice room, very nice staff, great breakfast. Parking lot was full of ice"

"Would give the hotel a 5 - location was good, staff was great, rooms were very nice. BUT... our 1st room was a king suite & there was no hot water. They switched us to a king room, and while the water was better, it was still not super hot and took forever to warm up. We asked about any compensation because what we booked is not what we stayed in, but the manager wasn't in until Monday (we checked in on Sat.) Absolutely loved the hotel, but they need to fix their hot water issues."

"Good service. "

"Cleanest hotel I've ever been in! Front lobby was always swept and moped. Smelled clean, not old and musty like most hotels. Problem was how staff made us feel. I had 3 children with me, but they are very wèll behaved. We were in town visiting my son that was there for work and was registered in a differnt hotel down the street. Every time we would come and go, we were questioned/accused of which guests were actaully staying there. I was uncomfortable, feeling like I was being watched and judged. Also, I was told there was a $200 deposit, when I said I would go somewhere else, he used my card and just took $100 deposit. Then refused to give me a receipt stating that I dont get one with 3rd party booking. I explained I wanted one for the deposit....he just told me "not to worry". Hopefully hes true to his word and I get the deposit!"